Nice hotel- bed and pillows not comfortable. Front desk staff mixed - one person was wonderful friendly and helpful, another woman who seemed to work evenings was unfriendly and totally unhelpful. Great location for why we needed and close to subway station - I would stay here again .
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Thank you for staying at our hotel, for your evaluation and your comments concerning the hotel and our services. Thanks to your comments, we are able to track imperfections and improve our service quality. We are very sorry to learn, that you were not satisfied with the friendliness of one of my colleagues at the front desk and the quality of the cushions. Please accept my apologizes. I have shared your comment with the front desk. Concerning the cushions we can inform you, that we are currently changing them all for new ones.
We appreciate, that besides these points you had a pleasant stay with us and recommend the hotel.
We look forward to your next visit.
With kind regards from Berlin