Ratings based on 1,394 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Wonderful hotel

Posted Nov 21, 2016
Pros: It's services from front desk and restaurant
Cons: Room services
Location: Large shopping center
Maverlous and splendid.English was alive and present
Comment from Hotel Management
Nov 30, 2016 by Swissotel Berlin, Hotel Management
Dear Michael Thank you verly much for sharing your valuable feedback. We are glad you enjoyed our service and the central location of the hotel. We are looking forward to welcoming you back soon. Best regards Axel Missner Executive Assistant Manager
4 out of 5
by A verified traveler

Nice hotel, but beware the stone hard beds

Posted Nov 6, 2016
Only complaint was for the beds, which we fortunately were able to make a bit more bearable with extra blankets (underneath). Still stiff boards for beds is not what you'd expect.
3 out of 5
by A verified traveler

Good location good staff

Posted Oct 30, 2016
I like this hotel and I will recommend to my friends We spend a nice stay
3 out of 5
by A verified traveler from US

Very nice except for brown faucet water

Posted Oct 30, 2016
Pros: The room was lovely and the staff very friendly. It was clean and large with lots of storage space.
Cons: the water coming out of the faucet was brown. At first I thought my hands were just really dirty. After showering in it and brushing my teeth, I realized that there was something wrong. Since I was only there for one night, I asked if they would include breakfast as compensation and they declined.
Location: Great location, especially for shopping
4 out of 5
by A verified traveler from Tokyo/Taipei

ベルリン動物園駅近く

Posted Oct 14, 2016
Pros: モダンな内装と、行き届いたメンテナンス。極めて快適でした。 朝食は品数も多く、おいしかったです。パン・チーズ・果物は種類が多く、毎朝食べに行っても飽きない工夫をしているように感じました。
Cons: エレベータが、「入口~ロビー」と「ロビー~客室」に分かれており、乗り換えが必要だったことはちょっと、、、とはいえ建物の構造上改善はできないでしょうが。
ベルリン動物園駅に近く、地下鉄も3駅利用可。テーゲル空港からはタクシーで20分程度、路線バスでもアクセス可。 ショッピングエリアが隣接しており、レストランも周辺には多い。 ホテルの従業員はフロント・ロビー・朝食会場・ハウスキーピングの人、いずれも明るく親切な人が多い印象。 部屋は極めて清潔。ドイツなら普通なのだそうだが、アメニティに歯ブラシ・リンスは無。
Comment from Hotel Management
Nov 2, 2016 by Swissôtel Berlin, Hotel Management
Dear Nicholas, Thank you very mich for your great feedback! We are glad you enjoyed your stay and especially our breakfast offering and service. We forwarded your comments to the team and we are looking forward to welcoming you back soon. Best regards Axel Missner, Executive Assistant Manager
4 out of 5
by A verified traveler

Hotel in zentr. Lage mit opt. Verkehrsanbindung

Posted Oct 10, 2016
Pros: zentrale Lage im Berliner Westen
Cons: Bar hat schon früh geschlossen. Für 'Absacker' ungeeignet
Location: zentral in der Nähe von der Gedächtniskirche - gegenüber vom ehem. Cafe Kranzler
War rein privater Aufenthalt - Besuch bei Freunden
3 out of 5
by A verified traveler from Hamburg

Posted Oct 4, 2016
Pros: Frühstück Lage Tablet im Zimmer
Cons: Einrichtung der Zimmer
Am besten hat uns das Frühstück gefallen, also der Frühstücksraum an sich, die Auswahl und das aufmerksame Personal. Die Lage des Hotels ist für eine Shopping-Tour sehr vorteilhaft. Positv fanden wir auch, dass ein Tablet im Zimmer zur freien Verfügung stand. Enttäuscht waren wir von dem abgenutzten und altmodischen Mobiliar des Zimmers.
4 out of 5
by A verified traveler

Location, courtesy, modern, comfort

Posted Oct 2, 2016
Good location in Kundam, wonderfull staff, modern decoration and good service
4 out of 5
by A verified traveler

good reach to the IFA Berlin

Posted Sep 7, 2016
get used to this hotel for 10 years, still the Swissotel for my always business experience
Comment from Hotel Management
Sep 14, 2016 by Swissôtel Berlin, Hotel Management
Derar Guest. Thank you for your loyality and your positive words. We are looking forward to welcome you back soon . Kind regards from your Swissotel Team . Kai Salzwedel , Front Office Manager
5 out of 5
by Jessica Sofa from Aarhus

Posted Aug 31, 2016 on Hotels
Rigtig lækkert hotel, service i top og renlige værelser. Ingen støj og komfortable værelser.
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Dear Jessica Sofa Thank you very much for staying with us and sharing your great feedback. See you next time in Berlin! Axel Missner, Executive Assistant Manager