I was very much excited when first booking this hotel 'Tryp by Wyndham' but upon arrival I discovered the neighborhood was very run-down with nothing of interest within 15 minutes walking! Then, upon entering I approached the front desk staff (man and woman) to register and they were quite 'stoic'. No greeting. No eye contact. No information. I guess it's the 'German way'. The room was 'nice' but as the day warmed up so did my non-air conditioned room. When I opened the window I was subject to a considerable amount of street noice...which I put up with as it was the lesser of two evils. Hotels.com had it listed on my reservation that the room included WiFi. Fortunately I printed that out as the front desk staff were unwilling to give me the WiFi code until I produced the reservation. They reluctantly said it wasn't correct but they would honor it this time...lol! Really? How generous! It was quite a comical 4 day stay as the hotel was buzzing with school kids and there were messes all over the place all the time. In the end...it was not a bad place to stay for the money I paid (less than a Youth Hostel) but I definitely will not stay there again.
Comment from Hotel Management
Jul 28, 2015 by Gastgeber, Hotel Management
We are sorry to read, that you was not to 100% satisfied with your stay.
The location is not quite interesting, but with the public transportation you reach in less than 30 minutes different places in the city center. Close by you also can visit the stasi museum.
When we get hot days or nights it can be quite warm in the rooms. All information's about the hotel and room facilities you can find when you booked your stay. If the guest have Wifi in there rooms free of charge or not, it depends about the tour operator. Sometimes it can come to misunderstandings. We are really sorry about it but luckily you print our your reservation.
Service is very important for us and because of that we are very disappointed, that you was not satisfied about the service at the reception.
It will be nice to welcome you again to show you our improvements.
Best greetings your Tanja Nast from the Tryp by Wyndham Berlin City East Team