Ratings based on 740 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
We liked our hotel,it is in city and very nearest all historical place.if we go to berlin again of course we will stay this hotel.everybody saidtheir breakfast is very good but we disnt eat ther we dont know how is it but there are lots of good breakfast place near the hotel
Comment from Hotel Management
Feb 1, 2017 by Your THE MANDALA HOTEL - Team, Hotel Management
Thank you very much for taking the time to write about your stay at our hotel. We are delighted to read that everything was to your satisfaction. We hope to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Convenient location

Posted Jan 18, 2017
Enjoyable. Restaurant bar staff friendly. Room was comfortable and clean. We would have liked more information on outings, shopping etc As hotel restaurant was closed information on eating places and bars nearby would have been useful.
Comment from Hotel Management
Jan 19, 2017 by THE MANDALA - Team, Hotel Management
Thank you very much for taking the time to rate our hotel. We are pleased to hear that you had a wonderful time. We apologzine for not informing you well enough of the different meal options around the city. We still hope to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice hotel close to all attractions

Posted Dec 3, 2016
Hotel is in an excellent location close to all attractions and transport. Room and bathroom is spacious and cleanliness excellent. However the temperature of the room was too high and could not be turned down making it impossible to sleep in. We asked for this to be looked at but no one got back to us during our 3 day stay. The bed was a 'queen' size but was pushed against the wall so for one of us you couldn't get out on one side. It was not possible to move this although the room did have space to do this. Stay was ruined by lack of sleep which was disappointing.
Comment from Hotel Management
Dec 7, 2016 by Your THE MANDALA HOTEL - Team, Hotel Management
Dear Lynne, Thank you very much for taking the time to write a review about your recent stay with us. However, the fact that noone came back to you to help you with the temperature is unacceptable for us and it does not represent the high quality standards we put on ourselves. We will instruct our staff to pay more attention to these details. Please excuse us for this unfortunate experience. We hope that your way leads you back to Berlin and that you will give us a second chance during your next visit
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Excellent hotel located in the heart of the city.

Posted Dec 2, 2016
Pros: Location and overall ambience. Clean, quiet.
Cons: Nothing comes to mind.
Location: All major sites accessible, including the Brandenburg Gate and Checkpoint Charlie. Also close to tourist bus stop, which is a good way to see the city
Pleasant & friendly staff, large clean room (we had an upgrade). Also quiet, yet based in the centre of the city, making it easy to visit the sites. The hotel bar is also worth a visit.
Comment from Hotel Management
Dec 7, 2016 by Your THE MANDALA HOTEL - Team, Hotel Management
Dear Peter, We are delighted to read that your stay at our hotel and in Berlin was to your satisfaction. Your praise of our service delights us exceedingly. We strive to offer the best service and your comment shows us that we are on the right path. Therefore we hope you will be coming back soon in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location, very nice room!

Posted Nov 29, 2016
Pros: Nice rooms - if you can, Executive suites are nice. Central location, perfect for getting about
Cons: Staff at reception could definitely engage with a bit more genuine warmth
Location: Great central location next to station at Potzdammer Platz.
We had a nice 2 night stay at the Mandala in an Executive Room (worth the upgrade). It really is in the ideal location and the Berlin Transport system is first class in getting you about from the station that is only 200 yards away. A couple of gripes to note - the reception and bar staff at the hotel were pleasant enough without being really engaging, it is really difficult to put into words but they weren't particularly warm towards us as customers. And what other hotel can only do cocktails after 4pm??? Cleaning and Restaurant staff at breakfast were very pleasant.
Comment from Hotel Management
Dec 1, 2016 by themandalaberlin, Hotel Management
Dear Jorge, Thank you very much for taking the time to write a review about your recent stay at our hotel. We are sorry to hear that our team colleagues seemed not very engaged to you. We will talk to the corresponding departments. One of our philosophy is our warm welcome and service. We are sorry that you had not the chance to experience this. In addition we are delighted to read that we were able to exceed your expectations with our beautiful rooms therefore we hope we will be greeting you in the nearest future.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 16, 2016
Pros: Location was good. Maid was friendly. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Cons: Shower didn't work. Hotel repairman fixed. Failed again the next day.
Location: Potsdamerplatz is close to the Ubahn and you can get anywhere. A short walk to the Fuhrerbunker and Brandenburg Gate. A nice winter market nearby
Comment from Hotel Management
Dec 7, 2016 by Your THE MANDALA HOTEL - Team, Hotel Management
Dear Walter, Thank you very much for your review on Expedia. Your remarks about our employees in particular please us as we put very high value on our service. However we are very sorry to hear about our troubles with the shower, this is not the standard our hotel stands for. We do hope you will give us a second chance and will be visting us in the future again.
5 out of 5
by A verified traveler

Lovely hotel

Posted Nov 6, 2016 on Hotels
Greta stay - for business
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you very much for your quotation on Expedia. We are glad to hear that you had a great stay and that our hotel is perfect for your business trips.
5 out of 5
by A verified traveler

lovely hotel

Posted Nov 5, 2016 on Hotels
Hotel was great. Staff were first class.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
We´d like to thank you for your rating on Expedia. We are glad to hear that you find our hotel lovely and hope you will be visiting us again.
2 out of 5
by A verified traveler from LA.

This hotel is confusingly rated.

Posted Oct 31, 2016 on Orbitz
Pros: Just the size of the room was good since we were 3
Cons: The staff. The location and it felt like a 3star hotel
Location: There is sony center where no one really goes to
This hotel is in a main street and i would say in a low class neighborhood and the staff are lazy and useless and rude. I booked it based on the rating and boy was I disappointed.
5 out of 5
by A verified traveler

Comfy, central and welcoming

Posted Oct 11, 2016 on Hotels
A lovely stay in great comfort and a central location :)