Ratings based on 375 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Well located hotel with good ammenities

Posted Feb 16, 2017
Pros: The location and the rooms
Cons: More special treament for the guests.
Location: There were pleasant restaurants and shopping in the vicinity.
Since I stayed during the Berlinale, the hotel was overcrowded and in many cases not up to the task of dealing with the crowds of people. What is disconcerting is that hotel guests do not get special treatment on the ground floor in the bar where everyone from the festival congregates. Most of these people do not stay in the hotel, but go there to have their meetings. They take up space and no one can get a table. That forces you to spend the day in the hotel restaurant. On the Saturday night there was a German film party with music so loud that no one on any of the floors above could sleep. Many, including myself, complained and the only reply was to switch rooms in the middle of the night. The following day we all got cookies with the word SORRY on the cookie. It was just awful and went on until 2 am.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Fantastic hotel in an excellent location.

Posted Feb 8, 2017
From the doorman's first greeting through to checkout, the hotel was fantastic, and the staff couldn't do enough for us. The Ritz-Carlton in Berlin has spoilt us for other hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel and service

Posted Oct 19, 2016
Very good !!! Service and great hospitality, excellent location!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from cumbria

Not quite the top

Posted Oct 13, 2016
Location: Perfect location, walking or u-Bahn.
Lovely big room, bathroom spacious. Staff pleasant and most of them "smiley". Light bulb in bathroom not changed in 3 days, only one shower gel supplied in same time, main area in hotel had hardly any flowers to suggest the season, so looking a little sterile. Breakfast, although good choice, suffers from staff who after serving you the first coffee loose interest. Pretty good, but I would like it to better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great hotel with wonderful location

Posted Sep 29, 2016
Pros: Room, lobby, fitness area, the bar, and the location.
Cons: A/C was not very powerful and we couldn't get the room to the cool temp we wanted.
Location: Main touristic attractions are within a mile from the hotel, also the subway is across the street.
It was a great experience to stay at The Ritz-Carlton for our marathon trip in 2016. The staff was super helpful and very accommodating with runners and they provided many extras like unlimited water bottles, healthy meals, etc. The hotel overall reflected the quality of a Ritz-Carlton and the location is hard to beat. It was a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Hotel

Posted Sep 21, 2016
Pros: Location. Bar. Comfortable bed. Friendly and helpful staff.
Location: Great restaurants. So much to see and do within walking distance.
Great location. Staff is very helpful and friendly. Many very good restaurants nearby. Restaurant in the hotel was relatively reasonable. Nice bar with great music in the evenings. Close to U and S Bahn stops.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Fantastic hotel, central location

Posted Aug 31, 2016
Located in Potsdamer Platz which is just a short walk from many Berlin attractions like the Rechstag, Brandenburg Tor, Holocaust Memorial, etc. Very good access to public transport, taxis, shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milton Keynes

Excellent hotel in the heart of Berlin

Posted Aug 29, 2016
An excellent hotel. Right in the heart of Berlin. All major attractions within walking distance. Staff very helpful. Would not hesitate to stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Great location in central Berlin

Posted Aug 21, 2016
Pros: Location, Breakfast included, typical Ritz Carlton service and amenities
Cons: Nothing
Location: Great location within walking distance of Brandenburg Gate, Unter den Linden, Tiergarten, Reichstag.
Very enjoyable experience. Check in seamless, room lovely, concierge and staff very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Service, amenities, location - all excellent!

Posted Aug 18, 2016
This is a fantastic hotel of which there is nothing negative I can say. It is within walking distance of the Central Station, and sits right on top of another station. The service is good, they are trying to help with all details and can be effective. One thing, and this may be a local architectural issue - the toilet in one room was actually within the shower area. There was plenty of space within the two, but this was just weird. Other than that 1 thing (which is no big deal if you just take a different room), this is the hotel for Berlin.