Classy hotel, central for main aspects of Berlin
Posted Jan 3, 2017
Classy hotel, smart, efficient, welcoming & comfortable.
Our 5th floor room was some distance from the main lobby, we did feel we were perhaps in the 'cheap end' despite the full advertised tariff paid (and months in advance!). There was a coffee pod machine but invariably it was next to useless so we asked for a kettle which was kindly provided. We also asked for fresh milk and a very small jug did arrive 2 days later - niggling!
We met friends in the lobby, 8 'regular' coffees over 44 Euros, ..... unnecessarily expensive - slightly off-putting!
Other minor stuff, but we don't normally moan as we're British, but you get these 'invitations to offer your opinion' nowadays -
I'm sure it was as good as anywhere else!
Comment from Hotel Management
Jan 3, 2017 by WestinGrandBerlin, Hotel Management
Dear guest, First of all we wish you and your family a Happy New Year. We thank you for staying with us and letting us know your impressions. The position of the room has nothing to do with its category. We really regret the inconveniences with the coffee machine and the late delivered room service and hope you will accept our apology. Should you be in town again, we hope to get a second chance. The Westin Grand Berlin-Team, Andrea W.