Posted Aug 1, 2016
we booked this hotel as it looked nice and was supposed to be a 4 star, we had booked a smoking room and paid for it through Expedia, got to the hotel and they wanted additional £120 and argued with us even when I had shown the booking confirmation, very rude staff, the room was ok not a 4 star room, no air conditioning, bathroom had sewage smell coming from the sink and shower drains, shower leaked, very poor TV channels only news channels in English.
Breakfast was very good, lots to choose from, the staff were helpful, Bar staff rude and ignored you so we did not bother trying the restaurant and tried local eateries
Comment from Hotel Management
Aug 5, 2016 by NG, Hotel Management
thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.