Ratings based on 458 Verified Reviews

4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham UK

Lovely

Posted Jan 14, 2017
Nice and quiet, opposite a park and about a mile from the touristy areas. Also near to bus #200 which goes round all the main sites in the city. Rooms are clean and spacious but the bed is somewhat hard. Nice bar and restaurant which are reasonably priced, and the breakfast has a good selection and long availability.
2 out of 5
by A verified traveler

not upto the mark of 4 star hotel

Posted Dec 28, 2016
Pros: The only thing, it is right at the bus stop 200 which takes into Alexandra Platza in less than 10 minutes. Also near to M4,M5,M6 trams
It says the hotel is 4 start hotel. I don't think it has 4 star standards. The bathroom was not clean and has odour smell. The bed was average. There were no tea/coffee making facilities in the room.
Comment from Hotel Management
Dec 30, 2016 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. We apologize for the inconveniences you had during your stay. This is not the normal service we would like to provide to our guests. Please note that we have keetles available on request. For your next stay we will prepare one for you. In addition If you still want to give us another chance, we promise you to convince you of our full service. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Good location

Posted Dec 23, 2016
Pros: The good transport links and complimentary breakfast with all bookings.
Cons: The beds, which should have been a double however were two singles pushed together, were far too stiff to get a decent sleep on. They also rolled..
Location: Quiet location, park opposite. Bus stop with good tourist connections outside the hotel, and a tram nearby.
The hotel has a strange vibe of feeling very modern on the exterior however fairly antiquated inside. Perfectly pleasant, however we never felt at home here. Staff were able to accommodate our minimal requests without issue (both in English and German). The beds were far from ideal, being too stiff for a decent sleep. In contrast to the description, rooms were definitely not soundproofed. Many noises were heard, both from nearby rooms and from the plumbing. The lack of tea/coffee making facilities within our room, or the hotel as a whole, was an irritation. However, in fairness, this was not advertised as being included.
Comment from Hotel Management
Dec 29, 2016 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. We are very pleased to hear that you enjoyed your stay with us. We also thank you for the helpful comments. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Pros: Excellent localisation and extreme quiet rooms
Cons: Internet system
Location: Excellent, in the center all all interesting visits and activities
Excellent apart Hotel internet system which is regularly falling. Internet isn't running well except you pay $12/day!!! Apart that, localisation hotel is perfect, bus are in front of the hotel, near the center of all main activities. Good service, good staff hotel, good rooms. Just to update a regular internet system! Thanks, there is emergency!!!!!
Comment from Hotel Management
Dec 22, 2016 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. We are very pleased to hear that you enjoyed your stay with us. We also thank you for the helpful comments. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Plesant atmosphere but rooms need improvement

Posted Dec 10, 2016
Pros: The decor of the lobby, dining room, guest rooms.
Cons: New beds, quilt comforters and not heavy blankets, better heating in the guest room.
Location: Near a beautiful park - one bus from a central shopping area.
Very friendly and helpful staff. Beautiful park across the street. The room and bathroom were a good size. Uncomfortable beds, heavy blankets. No coffee - tea kettle. Nice breakfast in a pleasant atmosphere.
Comment from Hotel Management
Dec 15, 2016 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Suffolk

Excellent hotel in good location

Posted Dec 10, 2016
We found the hotel very clean, warm and friendly. Good value. Could be improved with in room tea/coffee facilities. Quiet area but close to good transport liks at Alexaderplatz.
Comment from Hotel Management
Dec 22, 2016 by Victor's Residenz-Hotels Berlin, Hotel Management
Thank you very much for your kind comment. It was a pleasure to have you here. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good Hotel

Posted Dec 8, 2016
Pros: The breakfasts
Cons: The temperature in the rooms, and throughout the hotel is much too warm. Surely the thermostat can be adjusted to make it more comfortable.
Location: The hotel is situated just out of the city centre. Trams and buses are available nearby. It's approximately a 20 minute brisk walk to Alexandraplatz
Victors is a good hotel, almost perfect for a short break in the wonderful city of Berlin. Good points are, the Staff are generally pleasant and efficient, everywhere is spotlessly clean, it's bright, and the rooms spacious, and finally the buffet breakfasts are excellent.
Comment from Hotel Management
Dec 10, 2016 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positiv effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Just a great place to stay

Posted Nov 16, 2016
Ask the question would you go Back? Yes is a super hotel with great staff Magic stay
Comment from Hotel Management
Nov 17, 2016 by ., Hotel Management
Thank you very much for your kind review We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Berlin
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Great hotel, central

Posted Nov 7, 2016
Pros: It was close to all the attractions but far enough from the city to avoid noise and disturbances. A bus stops right outside and takes you right to the heart of Berlin.
Cons: There was a lot of waiting and hovering at breakfast whilst waiting for a table and no staff to show you to a seat. All the tv is German (obviously) but there is no on demand service for non German speaking visitors. There is a way of getting movie channels into English if you spend some time googling it though. The beds are very hard and uncomfortable. No tea or coffee making facilities.
Location: Really close to transport links and alexanderplatz is walking distance or two tram stops. There is a huge park opposite the hotel and local shops/bars
Comment from Hotel Management
Nov 9, 2016 by ., Hotel Management
Thank you very much for taking your time to fill out our questionnaire. We also thank you für the helpful comments. Best regards Your team at the Victor's Residenz-Hotel Berlin
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Great hotel, short journey from TXL, less than €30

Posted Nov 2, 2016
Cons: Nothing
Location: Short bus ride into Alexanderplatz or a 20 min walk.
Great room, comfy bed and a nice view of the gardens. Good breakfast and nice menu for evening meals
Comment from Hotel Management
Nov 5, 2016 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positiv effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards