Ratings based on 105 Verified Reviews

4.4 out of 5
100% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Central modern hotel.

Posted May 10, 2017
Very happy with my stay. Clean and functional rooms. Efficient service. Good restaurants close by the Italian on the main road is good. Great breakfast at the hotel. Would go back. Parking instructions could a littler clearer. But overall very happy.
Comment from Hotel Management
May 11, 2017 by Elena Ammel, Hotel Management
Dear Rob, thank you very much for the good review of our hotel. We are happy to hear that you enjoyed your stay and that our team did a really good Job. I will pass your positive Feedback to the whole Team, which made your stay comfortable. We all hope to welcome you soon again in Berlin. Yours Sincerely, Elena Ammel, Operations Manager and the team of Vienna House Easy Berlin
5 out of 5
Recommended
for Everyone
by A verified traveler

closed to public transport and delicious breakfas

Posted May 1, 2017
Beyond expected, everything was good. Good conection with public transport and the breakfast was awesome. Compare to price/quality is excelent 👌. Would definitely stay there again.
Comment from Hotel Management
May 2, 2017 by Vienna House Easy Berlin, Hotel Management
Dear Maria, Thank you for choosing to stay with us. We are happy that you loved our delicious breakfast. Our team was very happy about your praise too. We hope to see you again soon. Best regards Björn Bauer-Birkelbach, Resident Manager & the Vienna House Easy Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Very comfortable rooms and good breakfast. Not very close to main attractions but public transportation is around the corner
Comment from Hotel Management
Apr 23, 2017 by Vienna House Easy Berlin, Hotel Management
Dear Guest, Thank you for the great review of our hotel! It was really a pleasure for us hosting you at our Vienna House Easy Berlin. It is our aim to warm welcome you and give you a feel-like-home experience. I Whenever you return to Berlin we hope to welcome you again. See you soon and all the best Björn Bauer-Birkelbach, Resident Manager & das Vienna House Easy Berlin Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Beautiful hotel, Great stay

Posted Apr 17, 2017
We had such a nice experience. 5 nights, with breakfast. The staff was amazing and the location is great. Clean rooms, nice breakfast - we would totally go back and recommend to friends.
Comment from Hotel Management
Apr 18, 2017 by Vienna House Easy Berlin, Hotel Management
Dear Thank you very much for your lovely feedback. We are very happy to read how much you enjoyed to stay with us. It was our pleasure to have you here as our guest and we are looking forward to welcoming you again soon. Best regards Björn Bauer-Birkelbach, Resident Manager & the whole Vienna House Easy Berlin team
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Fantastic!

Posted Apr 6, 2017
I actually booked this hotel for my son and his girlfriend. It was their first time away without parents. They called me the first night to say how friendly the staff were especially the receptionist. They loved the hotel and all the art work. They said the breakfast was very good. They were very sad to leave and would love to go back.
Comment from Hotel Management
Apr 10, 2017 by Vienna House Easy Berlin, Hotel Management
Dear Chris and Jen, Thank you very much for your lovely feedback. We are very happy to read how much your son and girlfriend enjoyed to stay with us. It was our pleasure to have them here as our guest and we are looking forward to welcoming both or you again soon. Best regards, Björn Bauer-Birkelbach, Resident Manager & the Vienna House Easy Berlin team
5 out of 5
by A verified traveler

Great hotel

Posted Apr 1, 2017 on Hotels
A very clean and friendly hotel. It is located to the east of the city on the circle line, the line to Schoenefeld airport and the tram line to Alexanderplatz (about 10 mins) so it is easy to get everywhere on public transport. The staff are very friendly and the breakfast is great. Excellent value
Comment from Hotel Management
Apr 3, 2017
Dear guest, Thank you for choosing to stay with us. We are happy that you loved our delicious breakfast. Our team was very happy about your praise too. We hope to see you again soon. Best regards Björn Bauer-Birkelbach, Resident Manager & the Vienna House Easy Berlin Team
4 out of 5
by A verified traveler

Credit card mistakes

Posted Mar 14, 2017 on Hotels
The stay was good. The hotel is modern and nice, right around the corner from the tram station. Breakfast is diverse and delicious. However, even though the stay was fully paid in advance, the staff accidentally charged my credit card with 172 Euros. It was lucky I checked my account. After several calls and an email, the only explanation I received was that it was a mistake and they will pay me back. They only gave me back 114 Euros and I am now waiting for an explanation and the rest of my money. This experience has managed to give a bitter taste to my whole stay there and I would not choose the hotel again.
Comment from Hotel Management
Mar 16, 2017
Dear Guest, Thank you for taking the time to share your feedback. I was very disappointed to learn about your concerns and would like to offer my sincere apologies for the inconvenience you experienced and the poor impression you have gained. I trust that you will accept that the difficulties you experienced are not representative of our usual standards.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will do everything to fix your concern to make you happy again and working on it. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Yours Sincerely Björn Bauer-Birkelbach, Resident Manager
5 out of 5
by A verified traveler

Posted Jan 31, 2017 on Hotels
Great place, great stuff, great breakfast!
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your lovely feedback. We are very happy to read how much you enjoyed to stay with us. It was our pleasure to have you as our guest and we are looking forward to welcoming you again soon. Best regards, Björn Bauer-Birkelbach, Resident Manager & the Vienna House Easy Berlin Team
4 out of 5
by A verified traveler

Posted Dec 8, 2016 on Hotels
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear guest, thank you for your positive review. We are looking forward to welcoming you again soon. Best regards, Benjamin, Operations Manager & the Vienna House Easy Berlin team
5 out of 5
by A verified traveler

Posted Dec 1, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear guest, thank you so much for your excellent review. We are happy that we exceeded your expectations and are looking forward to seeing you again soon. Best regards, Benno Pludra Operations Manager & the andel's by Vienna House Berlin team