Ratings based on 2,972 Verified Reviews

3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Harpenden, Herts, UK

Good base for a city break

Posted Oct 22, 2016
Good location just a few minutes walk from Zoo station. Bus stop right outside the hotel. Good breakfast buffet, but can get crowded. Bathrooms need updating. Tea and coffee facilities in room, but limited clothes storage and no drawer space.
Comment from Hotel Management
Oct 28, 2016 by Marcus, Hotel Management
Dear guest, thanks a lot for your feedback. We know that storage space can be a little tight on longer visits and are working on a solution for that. We are glad that all in all you had a relaxing stay at our hotel and hope you will visit us again soon! Kind regards, Wyndham Berlin Excelsior
4 out of 5
Recommended
for Everyone
by A verified traveler from london

nice hotel close to historical placeces.

Posted Oct 17, 2016 on Ebookers
I stayed 3 days at the hotel it was good and location was great. I was very pleased with the staff , they all were very polite and friendly.Breakfast was also great. Unfortunately, the room was not enough clean especially floor. I recommend everyone to this hotel; excellent transport links very good location and lovely staff!
4 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Dear guest, thank you for your feedback. We are glad that all in all you were satisfied with our hotel and hope you will have time to visit us again soon! Kind regards, Wyndham Berlin Excelsior
3 out of 5
by A verified traveler

Posted Sep 13, 2016 on Hotels
WYNDHAM Berlin Excelsior is five minutes walk away from Zoo station, so easy access. Reception very friendly. Room was on the small size, bed comfortable, blackout curtains keep the light out, bathroom small. There is a restaurant in the hotel, which I did not try because there are the excellent choices of Steinplatz/Savignyplatz round the corner.Everything would have been fine if the metal windows had been noise proof, they are not, so it was like sleeping in the middle of a crossroads. I downloaded a measuring app, it was consistently between 40 and 50 decibel, too much for my light sleep, so will ask if they have rooms towards the back next time. Otherwise comfortable and well located for where I had to go.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for your detailed review. We are glad that all in all you enjoyed your stay and hope you will find the time to visit us again soon. Kind regards, Wyndham Berlin Excelsior
5 out of 5
by Christine from Iowa

Posted Aug 4, 2016 on Hotels
Fantastic!
Comment from Hotel Management
by General Manager, Hotel Management
Dear guest, thank you so much for your five star review, it means a great deal to us! We hope you will allow us another chance to accommodate you again one of these days. Kind regards, Wyndham Berlin Excelsior
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Convenient reasonably priced

Posted Jul 24, 2016
Convenient, quiet and reasonably priced. But tired and in need of refurbishment. Hard to see how it retains 4 stars. A decent 3 star hotel though.
Comment from Hotel Management
Jul 27, 2016 by Marcus, Hotel Management
Dear guest, Thanks a lot for your feedback. We are glad that overall you enjoyed your stay. Please know that we are aware that many years of daily hotel business have left their traces, however our staff tries hard to create a welcoming atmosphere that all our guests can feel comfortable in. We hope you will allow us another chance to accommodate you soon! Kind regards, Wyndham Berlin Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler

Good clean accommodation in Berlin Central

Posted Jul 23, 2016
Very handy to public transport, restaurants and Berlin attractions. There were parking facilities at the hotel for 17euro/day in an area with very little parking available. The check in/out process was painless and efficient.
Comment from Hotel Management
by Marcus, Hotel Management
Dear guest, Thank you so much for your kind words. We are delighted that you enjoyed your stay here and hope you had a wonderful time exploring Berlin. Kind regards, Wyndham Berlin Excelsior
5 out of 5
by A verified traveler

Great Berlin hotel.

Posted Jul 12, 2016 on Hotels
Very helpful staff
Comment from Hotel Management
by General Manager, Hotel Management
Dear guest, thank you so much for your kind words! We forwarded your compliments to our staff and the whole team hopes you will visit us again in the future! Kind regards, Wyndham Berlin Excelsior
1 out of 5
by A verified traveler

Recent stay at Wyndham Hotel in Berlin

Posted Jun 9, 2016
Pros: Location to the S bahn station, 3 blocks away
Cons: New management and new franchisee! Rooms I saw were missing furniture and drinks in the refrigerator, plumbing fixtures dated and worn out.
the worst hotel experience I have had in years, do not stay at this hotel! My first room A/C did not work properly and the room was very hot! Staff moved me to another room and my card key never worked, they opened my door manually and asked me not to come out of the room for the rest of my stay as could not repair the card key to the door. The next room was also hot all night with little A/C. The shower head leaked in the next room they gave me. Basically, the hotel is substandard for the rating. I misplaced my cell phone in the business center and the phone was recovered and the front desk had the phone. When I asked for it, the clerk gave me my phone and then asked for a 10 euro finder's fee. I denied! The business center has no printer so you cannot check in with you airline and obtain a paper boarding pass. Breakfast was 19 euros for a very basic buffet so do not eat the food instead go out on the economy!
Comment from Hotel Management
Jun 24, 2016 by Marcus, Hotel Management
Dear guest, thanks a lot for your feedback. We deeply regret that you had such an experience at our hotel and apologize for all the inconveniences. The technical fault regarding your key card was unfortunate and we have looked into the matter since, so that it cannot happen again. We understand that these issues made your stay more complicated than necessary and we hope you will accept our sincere apologies. On top of all that we were sorry to hear that you had misplaced your mobile, however thankfully this had a happy ending. We would like to add that our staff merely suggested a finder's fee to reward the person who retrieved your phone, as this is quite common in Germany. We certainly did not mean to make you feel obliged to do so and are sorry if this was not communicated in an appropriate manner. Once again, thank you for your feedback. Kind regards, Wyndham Berlin Excelsior
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Jun 4, 2016
Very good location with nice price The staff were nice The room was small
Comment from Hotel Management
Jun 6, 2016 by Marcus, Hotel Management
Dear guest, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your time here and do hope you will visit us again soon! Kind regards, Wyndham Berlin Excelsior