Ratings based on 969 Verified Reviews

3.7 out of 5
80% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Really great hotel access to everything

Posted Dec 17, 2016
2 minute walk from the main hub station where all the sightseeing tours set off from. And transport in every possible direction to whatever you could possibly what to see. Just another minute up the road to the hope on-off bus tours. The hotel itself was excellent clean, helpfully staff. Bathrooms have both bath and shower. Bar/mini bar expensive but that's par for the course and there are ways to avoid it.
Comment from Hotel Management
Dec 29, 2016 by Management Wyndham Berlin Excelsior , Hotel Management
Dear Guest Clare, Thank you very much for your great feedback, especially of our location and of course of our staff. We are very proud of your feedback. Thank you very much. And hopefully we see us soon in an exciting city and in our hotel. Kind Regards Andrea Sudfeld
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2016
The hotel has a really nice lobby but the conditions of the rooms are far away from a 4star. Our rooms faced a very busy road hence the reason I needed to use earplugs at night to sleep. The bottle water at the bar costs 7 euros which is very expensive
Comment from Hotel Management
Nov 12, 2016 by Marcus, Hotel Management
Dear guest, Thanks a lot for your review. Indeed being located in the centre of Berlin means that some rooms are unavoidably exposed to some traffic noise. All these rooms in particular, however, are soundproofed specifically. We hope that all in all you had an enjoyable time in Berlin! Kind regards, Wyndham Berlin Excelsior
3 out of 5
Recommended
for Everyone
by A verified traveler from Harpenden, Herts, UK

Good base for a city break

Posted Oct 22, 2016
Good location just a few minutes walk from Zoo station. Bus stop right outside the hotel. Good breakfast buffet, but can get crowded. Bathrooms need updating. Tea and coffee facilities in room, but limited clothes storage and no drawer space.
Comment from Hotel Management
Oct 28, 2016 by Marcus, Hotel Management
Dear guest, thanks a lot for your feedback. We know that storage space can be a little tight on longer visits and are working on a solution for that. We are glad that all in all you had a relaxing stay at our hotel and hope you will visit us again soon! Kind regards, Wyndham Berlin Excelsior
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Convenient reasonably priced

Posted Jul 24, 2016
Convenient, quiet and reasonably priced. But tired and in need of refurbishment. Hard to see how it retains 4 stars. A decent 3 star hotel though.
Comment from Hotel Management
Jul 27, 2016 by Marcus, Hotel Management
Dear guest, Thanks a lot for your feedback. We are glad that overall you enjoyed your stay. Please know that we are aware that many years of daily hotel business have left their traces, however our staff tries hard to create a welcoming atmosphere that all our guests can feel comfortable in. We hope you will allow us another chance to accommodate you soon! Kind regards, Wyndham Berlin Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler

Good clean accommodation in Berlin Central

Posted Jul 23, 2016
Very handy to public transport, restaurants and Berlin attractions. There were parking facilities at the hotel for 17euro/day in an area with very little parking available. The check in/out process was painless and efficient.
Comment from Hotel Management
by Marcus, Hotel Management
Dear guest, Thank you so much for your kind words. We are delighted that you enjoyed your stay here and hope you had a wonderful time exploring Berlin. Kind regards, Wyndham Berlin Excelsior
1 out of 5
by A verified traveler

Recent stay at Wyndham Hotel in Berlin

Posted Jun 9, 2016
Pros: Location to the S bahn station, 3 blocks away
Cons: New management and new franchisee! Rooms I saw were missing furniture and drinks in the refrigerator, plumbing fixtures dated and worn out.
the worst hotel experience I have had in years, do not stay at this hotel! My first room A/C did not work properly and the room was very hot! Staff moved me to another room and my card key never worked, they opened my door manually and asked me not to come out of the room for the rest of my stay as could not repair the card key to the door. The next room was also hot all night with little A/C. The shower head leaked in the next room they gave me. Basically, the hotel is substandard for the rating. I misplaced my cell phone in the business center and the phone was recovered and the front desk had the phone. When I asked for it, the clerk gave me my phone and then asked for a 10 euro finder's fee. I denied! The business center has no printer so you cannot check in with you airline and obtain a paper boarding pass. Breakfast was 19 euros for a very basic buffet so do not eat the food instead go out on the economy!
Comment from Hotel Management
Jun 24, 2016 by Marcus, Hotel Management
Dear guest, thanks a lot for your feedback. We deeply regret that you had such an experience at our hotel and apologize for all the inconveniences. The technical fault regarding your key card was unfortunate and we have looked into the matter since, so that it cannot happen again. We understand that these issues made your stay more complicated than necessary and we hope you will accept our sincere apologies. On top of all that we were sorry to hear that you had misplaced your mobile, however thankfully this had a happy ending. We would like to add that our staff merely suggested a finder's fee to reward the person who retrieved your phone, as this is quite common in Germany. We certainly did not mean to make you feel obliged to do so and are sorry if this was not communicated in an appropriate manner. Once again, thank you for your feedback. Kind regards, Wyndham Berlin Excelsior
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Jun 4, 2016
Very good location with nice price The staff were nice The room was small
Comment from Hotel Management
Jun 6, 2016 by Marcus, Hotel Management
Dear guest, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your time here and do hope you will visit us again soon! Kind regards, Wyndham Berlin Excelsior
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel in a great location

Posted May 29, 2016
The location of the hotel is very central. Nice and spacious lobby. The room was great and very clean,,,,,,,,,,,,,,,,,,
Comment from Hotel Management
May 30, 2016 by Marcus, Hotel Management
Dear guest, thank you so much for your kind words. The whole team is delighted that we were able to enrich your trip to Berlin and hope you will visit us again some day! Kind regards, Wyndham Berlin Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Good hotel near Zoo Garden Station

Posted May 16, 2016
Ideally located a 5 minute walk from the central Zoo Garden station from which access to all Berlin is available. A nice bistro restaurant is next to the hotel. Rooms are a bit small but clean and everything works. Staff is very helpful and multilingual. Good value.
Comment from Hotel Management
May 30, 2016 by Marcus, Hotel Management
Dear guest, thank you ever so much for your kind feedback! We are absolutely delighted that you were satisfied with our hotel and also had the chance to explore the neighbourhood a little. We hope you will allow us another chance to accommodate you soon! Kind regards, Wyndham Berlin Excelsior
4 out of 5
Recommended
for Everyone
by A verified traveler from Fleet

A week end in Berlin

Posted Apr 23, 2016
Pros: Close to transport routes, very helpful staff, value for money
Cons: The hotel was a little bit tired but then a big refurbishment program is under way in the area so maybe its on the cards.
Location: Close to transport, Zoologisher Garten, Tier park. Brandenburg Gate, Unter den Linden, Tours most of them free. Too many to list
A good hotel just on the edge of the Tier park, the train station (access all round Berlin and to the airports) and the bus station is within an easy 5 minute walk. A very pleasant hotel, booking in was fast and efficient, hotel staff only to pleased to help with any problem or advice. There is a bistro cum restaurant which serves breakfasts to die for, every type you could wish from English to continental or both if you prefer and plenty of it.We only had breakfast there so can not comment on the afternoon fare. If shopping is your thing then a small walk just past the station and you are into the main shopping area of this part of Berlin with the Kurfurstendamm a good shopping street right in front of you.There is a lot of rebuilding going on at present as the refurbishment goes on including an under ground rail line going under "Unter den linden" which runs from the Brandenburg Gate and is the centre of Berlin. If you do visit i would recommend a "Berlin Welcome Card" which comes with train and bus passes,just jump on and off trains and busses when you wish.
Comment from Hotel Management
Apr 29, 2016 by Marcus, Hotel Management
Dear guest, thank you very much for your detailed review and kind words. Your recommendations are much appreciated and we are so glad that all in all you had a great time in Berlin! We hope you will visit us again soon. Kind regards, Wyndham Berlin Excelsior