The property was undergoing renovations. They did not take their beach and mad readied up man of war and jellyfish on the beach .There was no information in room for how to retrieve messages, use tv etc. The concierge didn’t endorse the bus service and was told I had to use a taxi which was very expensive and no necessary. It was safe and the people are very friendly and helpful, just not at the front desk.

Just beautiful after the renovations. Staff couldn’t have been nicer and more helpful. Worth the expense.

Our stay at the Azura hotel was wonderful. The views are beautiful, the rooms are updated, and the service is great. There are a few pools and the food was excellent. More importantly, the hotel is centrally located and so close to everything. It’s about 10 mins driving to Hamilton. It’s about 15-20 minutes to the aquarium and like 8 minutes to horseshoe bay beach which is stunning. I would recommend staying here to anyone looking for a nice hotel in Bermuda. They also partnered with very kind taxi drivers. We really enjoyed talking rides with Darren who knew the lay of the land. It almost wasn’t this way, 3 days before the trip we received an email that the hotel was under a renovation in the kitchen that was behind schedule. We were anxious bc we were traveling for the first time with our 10 month old baby. I reached out to the hotel and they did everything in their ability to accommodate us and make things right. They helped make an inconvenient situation work for us. I especially want to thank Claire, the manager. When I originally reached out about by displeasure with the renovation, she did all she could to make it worth it and make us feel valued despite my direct and sometimes rude comments. She is the best part of the hotel because of her understanding and determination to keep guests happy.