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Reviews of Coco Reef Bermuda

3.5 out of 5
Coco Reef Bermuda
3 Stonington Circle, Paget Parish

Reviews

8.4

Very Good

Rating 10 - Excellent. 387 out of 1003 reviews" "
Rating 8 - Good. 433 out of 1003 reviews" "
Rating 6 - Okay. 120 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sara Lin

Disliked: Property conditions & facilities
The property was undergoing renovations. They did not take their beach and mad readied up man of war and jellyfish on the beach .There was no information in room for how to retrieve messages, use tv etc. The concierge didn’t endorse the bus service and was told I had to use a taxi which was very expensive and no necessary. It was safe and the people are very friendly and helpful, just not at the front desk.
Stayed 5 nights in Apr 2024

10/10 Excellent

lanesha

Good
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coco Reef is a lovely place to stay. Beautiful setting. Very clean. Friendly staff. Highlyvrecommend.
Stayed 5 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything there was top notch. The only suggestion I have is adding a microwave to your units.
Stayed 7 nights in Apr 2024

8/10 Good

Donna

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property needed major upgrading but already is in process. Just wondering why we were not placed in the remodeled rooms where there was less than 10 people staying there due to early season. Stuff was very nice
Stayed 8 nights in Mar 2024

6/10 Okay

Katarina

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No activity at all, bar and restaurant most of the time closed
Stayed 5 nights in Mar 2024

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my stay at Coco reef through my booking with Expedia it informed me that my hotel & airfare was all inclusive. Upon arrival at the front desk, the young lady at the checkin informed me there was a tax rate of $144 bed fee of $78. I After eating they billed me for lunch. I explained that my reservation is all inclusive. They asked me to wait for confirmation I was confronted by staff that meals was not part of my package. Room had mo water to use they told me they r renovating. move to another unit. the hotel would not serve me my meals in the restaurant. Areas were being booked out the restaurant to banquet , selling group with luggages for sales The bar & restaurant was rented to a rap singer group on our last night. I ended up eating on the walk way where the bar was located however the space was shared with the rap group and hotel guest. The worst part of my dinning was the loud music, &i paid for my trip but it was not a thing as i saw on the Expedia. The hotel is not guess only a shared space. When asked why such tax .The hardship I got while i paid for a vacation after telling my story to Expedia,I think its only fair i get some kind of reimbursement for my hardship. while believing the add posted on Expedia is fair. stories like mine get out to other public sites it would lead to loss of Expedia business both you and the hotel. Keep in mind the restaurant staff offered daily apologizes for this I faced l. l hope to speak/email with your prompt attention. Natalie
Stayed 3 nights in Feb 2024

2/10 Terrible

larrita

Disliked: Cleanliness, staff & service, property conditions & facilities
Tesha Fisherman/ Susie The workers were terrible to me
Stayed 2 nights in Jan 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t even stay in the room. Walked in and there were 5 crickets crawling around on the couches, wifi simply does not work as well and the tv in my room did not work. If this what 365 dollars get then it’s absolutely embarrassing.
Stayed 1 night in Jan 2024

6/10 Okay

Bruno, Sao Paulo

Business traveler
Liked: Cleanliness, staff & service
The property is under repair for remodeling, and they still want to host guests at this way. The staff is very friendly and helpful!
Stayed 3 nights in Dec 2023

6/10 Okay

Gregory H

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old smelly furniture. Dirty curtains. Ceiling needs repair due to water damage. Sliding door was difficult to open and close. Room needs painting.
Stayed 5 nights in Dec 2023

6/10 Okay

Karin

Stayed 2 nights in Dec 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service
It could do with a update. Nice beach to walk on right next to the property.
Stayed 4 nights in Nov 2023

6/10 Okay

Neal

Business traveler
Liked: Property conditions & facilities
Lukewarm in shower. Silly half glass door. Cannot operate television; too complicated. Awful coffee in room.
Stayed 2 nights in Nov 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Multiple terraces for outdoor enjoyment.
Pool area
More seating areas by the pool deck.
Our room when we first arrived.
Stayed 4 nights in Nov 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our time at Coco Reef. Staff is griendly and helpful.
Stayed 6 nights in Oct 2023

8/10 Good

Karen, Little River

Liked: Cleanliness, staff & service
Property is currently under renovation and will be beautiful when completed. It is centrally located and sits on Elbow Beach. We had a beachfront room which had a million-dollar view but was a little difficult to reach for those with mobility issues. Food in dining room was good but bar and dining room seemed to be out of a lot of items. Staff was attentive and tried their best to make our stay a pleasant one. I will return once renovations are complete!
Stayed 5 nights in Oct 2023

10/10 Excellent

Steven E

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice property in a great location with great beach. We have stayed here many times in the past and are always very happy here. They are in the middle of a major renovation so it was construction going on but it looks like it will be even better after completion. We are looking for to staying here in one of the redone buildings. Lobby looks great as well. Very happy here. Staff is great. Well done
Stayed 7 nights in Sep 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is incomparable!0
Stayed 7 nights in Sep 2023

8/10 Good

K

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Wonderful stay!!
The staff is great, Cole is an absolute gem!!! Construction/renovation is ongoing as it is a bit dated so hopefully it will be new and improved soon! Location and beach are great!
Stayed 4 nights in Sep 2023

10/10 Excellent

Mourard

Liked: Cleanliness, staff & service, property conditions & facilities
The property is excellent.The staff made me feel at home.
Stayed 6 nights in Sep 2023

2/10 Terrible

Janette

Disliked: Staff & service, property conditions & facilities
I have visited Bermuda several times and this was by far the worst experience I’ve ever had. First my room was extremely outdated, the Devore was one thing but the worst was I had to move the overdose bed frame just to plug in my charger for my phone and computer. There was one restaurant onsite but they were barely open and when they were you waited upwards of 35to 40 minutes for your food. There were arguments between staff while I waited. The food was unseasoned and bland although heavily priced. Outside my room were toilets! Yes my ocean view room had toilets outside of it! What? In the morning on two of days construction was loud with music, not the way you want to wake up on vacation. There were ants everywhere in my room as well! On the floors, counter and in the shower. The only good thing I have to say about this stay was one lady that worked the front desk in the morning was wonderful. I would highly recommend this place get there stuf together.
Stayed 3 nights in Sep 2023

8/10 Good

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 5 nights in Sep 2023

6/10 Okay

Lynn

Traveled with family
It was near the ocean and provided seating to enjoy the same. However the kitchen chef or management was not up to par.
Stayed 7 nights in Aug 2023

10/10 Excellent

Liliana B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand elegance located on a pristine beach 🏝️ that provides 5 Star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ service!
Stayed 4 nights in Aug 2023

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was beautiful, the staff was very helpful and pleasant. My only complaint's the restaurant did not have the menu they post online and the few items they did have they ran out and you were very limited, taxi to eat your meals to other restaurants is very expensive. They mentioned bus passes or scooter rentals onsite, that was not true either. The only renovation I saw was everything is painted dreary white. Hopefully with better management they can pull it together.,
Stayed 5 nights in Aug 2023

10/10 Excellent

Herawati

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The AC sound so loud. People slammed the door all the time. Early morning and night time. That's the only bad review for Coco Reef Resort. Staffs were so nice and polite.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room and the facility were beautiful, clean, staff was very friendly and helpful. However the restaurant which is separate from the resort needs help. The food was very good but they need help very slow we waited over 2 hrs to get our food. The waitstaff was very nice especially Mavis
Stayed 2 nights in Aug 2023

8/10 Good

Joseph, San Diego

Traveled with family
Liked: Cleanliness, staff & service
We had a wonderful room right on the beach with an incredible view. However, the rooms are dated and half of them are being renovated. Our room was clean and comfortable but I would not return until renovations are done. Staff were very nice. Restaurant food was OK but expensive and they were out of many dishes. Not much nearby - took a lot of taxi rides into town.
Stayed 10 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is unique and beautiful. Great swimming. Very secluded. On site restaurant good but quiet. We did have a good DJ dance party. Next door restaurant is excellent and you can walk next door on the beach. Staff is very professional. Bring a bottle opener there is no on site store. Easy cab ride to town. We opted for shuttle service to airport. Very smooth. We do plan to return.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jessica

It was very nice and the staff were super friu
Stayed 2 nights in Aug 2023
Response from Reservations on Aug 20, 2023
Thank you for review Jessica, we are glad to hear you enjoyed your stay with us.

2/10 Terrible

Annie

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Awful - hot water was limited, wifi bandwidth limited, mosquitos in the room, room and surrounding dated, food was a joke, air conditioner was rumbling like a diesel train preventing sleep ….
Stayed 1 night in Aug 2023
Response from Coco Reef on Aug 18, 2023
Thank you for choosing the Coco Reef Resort. We had hope by addressing your concerns that we could turn your stay around. We value all guests and all guests' feedback. It is within our standards to ensure all guests receive a warm welcome at check-in. In addition to providing a warm welcome, we were intentional to assist you in your room and assist with your luggage before wishing you an enjoyable stay. although you state hot water was limited, our housekeeping team was happy to assist with instructions on how use the hot water.Although many island are known for their mosquitos, we pride ourselves in preventing such nuisances by keeping all sliding doors of suites closed, to prevent unnecessary discomfort to our guests. Our housekeeping team provides the highest level of cleanliness, and we are sorry to hear that in your experience you felt we missed the mark. We do hope that you will give us another opportunity to provide you with a more pleasant and life lasting memory. May your next visit truly reveal just how tranquil, relaxing and accommodating our Resort.

2/10 Terrible

Rodney M.

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Beach is gorgeous, but the hotel is just ok. Food and drink options are very limited and those even aren’t great. Beds aren’t very comfortable and the property as a whole is very dated.
Stayed 1 night in Aug 2023
Response from Reservations on Aug 20, 2023
Thank you for the review, your feedback regarding the food & beverage selections will be share with the team. We are currently undergoing remodeling to bring our rooms and property up to better standards.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023
Response from Reservations on Aug 20, 2023
Thank you for review, we are glad to see you enjoyed your stay with us.

6/10 Okay

ROSARIO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and cleanliness were excellent. Unfortunately the hotel itself was very old. The restaurant was also not great.
Stayed 2 nights in Jul 2023
Response from Reservations on Aug 20, 2023
Thank you for your review. We are currently undergoing remodeling to upgrade the property and enhance the overall experience for guests.

10/10 Excellent

Sandra

Stayed 5 nights in Jul 2023

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
This property is a diamond in the rough. The beach is really beautiful, private, Great soft pink sand & magnificent ocean water. We had some seaweed a few days but nothing that kept us out of the ocean. The water temperature was so perfect I stayed in for over an hour! The beach attendants were so helpful & ran up the hill numerous times to get us drinks. Kudos to Kingston for making our time on the beach so relaxing. I knew going in that the largest complaint was that it is very outdated. So our room was no surprise. They are in the process of renovating & I feel that when all the plans are done, this will be a 5 star boutique hotel. The beach goes right into Elbow Beach which is isolated with hardly anyone on it as the Elbow Beach Hotel has been out of service for a number of years. With that said, the food is just O.K. & expensive, There is a $300 some "resort fee" & for over $6,300 (including our flights to Bermuda from Detroit & back), it was definitely NOT worth the price. Not only was breakfast not included , but there is not even bottled water in the room. My husband had to pay $10 on property for 2 small bottles of water. And ice??? Forget about it. The bar tender that is Canadian was very helpful in getting us some ice. If you choose to stay at this property, be ready to spend a lot of money on taxis getting somewhere else to eat. We are both beach people & it was the main reason for my choice to bring my husband to Coco Reef for his 75th birthday.No disappointment!
Stayed 7 nights in Jul 2023

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service
Beautiful private beach that was quiet while we were there. The property is undergoing renovations and our room (which hasn’t been renovated) felt extremely dated - musty smell with old curtains and bedding. That said, great housekeeping staff, and nice front desk. Our room phone wouldn’t go through to the desk so we had to walk there every time we needed to call a cab. Lovely pool, but the property held a public party there on our last day so we couldn’t use it.
Stayed 6 nights in Jul 2023

10/10 Excellent

Kelsey, north bergen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view on a beautiful property. The beach view is amazing and service was great. Highly Recommend this place
Stayed 2 nights in Jul 2023

6/10 Okay

Brandon

Disliked: Staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Sathyanarayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The grounds and the beach are absolutely stunning! However, if you are looking for a hotel where there are lots of things going on, this is not your hotel. There is one bar, one pool and a srunning beach. The rooms are on the older side but they were not terrible. There seems to be some miscommunication from the front desk as they told us the buffet (there was a function going on) was complimentary for hotel guests when we checked in and it turned out it wasnt and then they were trying to put the blame on us instead of just acknowleding that they gave us wrong information. There is a bus stop short walk from the hotel and taxis are available too. The food at the hotel is not great and there arent many restaurants around but you can take a cab/bus and eat somewhere else.
Stayed 3 nights in Jul 2023

8/10 Good

DANA

Traveled with partner
Disliked: Staff & service
This property has a beautiful beach. The grounds are beautiful. The room was a nice size with a balcony, but the balcony did not have any awning of any sort. Which made sitting out there during the daytime, or during a light drizzle not possible. The bed was comfortable, but the throw pillow and couch pillows smelled like mildew. The shower was old and in desperate need of an update. However, the rest of the bathroom and room was fine. The maid service was very good. The restaurant service was a complete disaster. The food was wonderful and the dining area is fabulous. Unfortunately, this resort employs two individuals who seem to be in some sort of work program. They seem to either have some sort of mental disability and/or drug problem. While these two individuals were perfectly pleasant, they were incompetent. We saw people with day passes who came from cruise ships that literally walked out because the service was so horrible. When these two individuals were working, our orders were never correct. The senior wait staff was very apologetic and quick to fix the errors. While it is very kind to give these individuals an opportunity for employment, it’s simply does no good at all for the resort. Lastly, the beach itself was absolutely gorgeous. Unfortunately, the guy working the beach did not want to set up our chairs/umbrella. He said “ it will be too much to put away later”. Overall, it was a good time, but the service could be much better.
Stayed 4 nights in Jun 2023
Response from Front Desk on Jul 5, 2023
Dear Paula, Thank you for your invaluable feedback. Here at Coco Reef we strive to provide guests with lasting memories of fun, leisure and enjoyment. It was not our intention to miscommunicate. We hope that you choose to return to give us another opportunity, one that we hope will exceed your expectations and last a lifetime. Thank you,Coco Reef Team

6/10 Okay

tonino

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Beach was good - hotel in desperate need of renovations. Paid $16 got a draft beer - stupid!
Stayed 4 nights in Jun 2023

8/10 Good

Brittney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was cultured I liked the old fashion vibe it made me feel like I was in another country as most hotels go for the modern look. However the cons are the bath water was freezing ! The whole stay and it was hard to control the AC also very cold in the room. Overall nice hotel would recommend if it’s a short trip.
Stayed 2 nights in Jun 2023

4/10 Poor

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Short staff, in need of renovation,should accommodate who ever books much better, due to conditions of place
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very difficult to navigate the stairs to beach front
Stayed 1 night in May 2023

6/10 Okay

Suzette

Traveled with partner
Liked: Cleanliness
The location was perfect nice little private beach we had a beachfront room so views were amazing. Room was a bit dated but clean and bed was comfortable. Staff was friendly. We arrived on a Sunday and we’re not aware that the resort allows locals to pay for a family buffet with use of pool and beach. There were about 20 kids in the pool and all the beach chairs were taken. I feel this should have been disclosed to us since we basically missed out on a day of relaxing ourselves. The food wasn’t very good and we had to wait about 45 minutes for 2 appetizers. Upon checking out we were charged 3 extra charges that were not ours. They are in the midst of renovating the resort so I’m sure it will be beautiful. Overall it was a beautiful oceanfront setting and that’s why we were there.
Stayed 4 nights in Jun 2023

4/10 Poor

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property; clean well groomed grounds and the location, being on the beach. What was terribly disappointing was value for my money. First I was given a room with an ant infestation and leaking ceiling. I was moved to another room where the A/C didn't work properly. Stayed at 65degrees F and I couldn't adjust it. Overall my stay was a B.
Stayed 4 nights in May 2023
Response from Robina, Front Desk Supervisor on Jun 11, 2023
Dear Harold,We’re sorry to hear you didn’t have a good experience with our rooms. We are currently undergoing renovations to improve the quality of our property as a whole. We aim to ensure our guests are able to have a good experience while staying with us, so thank you for bringing this situation to light. Please let me know if I can be of further assistance.

8/10 Good

Gregory

Liked: Cleanliness
Enjoyed our stay at Coco Reef. Staff was wonderful, but clearly not enough of them!
Stayed 4 nights in May 2023
Response from Robina, Front Desk Supervisor on Jun 11, 2023
Dear Gregory,Thank you for positive review. We are in the process of expanding our Coco Reef staff to ensure we can continue to offer our guests with an enjoyable experience during their stay with us.