Ratings based on 1,207 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This is not a 4.5 star hotel!

Posted Jan 17, 2017
Room was very poorly cleaned, coffee and other amenities were not refilled. Staff was not helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel with a beautiful view of the beach.

Posted Jan 11, 2017
The hotel is really beautiful and the staff there are very helpful, kind, and patient with accommodating your every need. The hotel is walking distance from a lot of great views and beaches. There are lots of events taking place around the hotel for people to enjoy and have fun with their loved ones.
Comment from Hotel Management
Jan 12, 2017 by Sue C, Hotel Management
We are thrilled that you enjoyed your stay at Fairmont Southampton and that our colleagues provided such excellent service. We certainly hope that we will have the pleasure of welcoming you again to our resort. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland, USA

Great Hotel

Posted Jan 10, 2017
Pros: Great hotel. Polite staff. Clean rooms. Check out the electronic billboard of events.
Cons: Make sure you call them upfront and ask for a refrigerator to be brought in, arrange for an airport shuttle and ocean view for the suite.
Location: Gibbs Lighthouse is a major attraction. Also golf field and restaurants.
Hotel has a shuttle going to the beach and to the nearest bus stop to go to Hamilton or to the Naval Dockyard. You buy tokens at the front desk. The supermarket is located some 800 yards away if you take the railway trail. Do not open the beverage refrigerator unless you want to pay $15 for a coke. Your card gets charged electronically once you lift up any beverage, water or alcohol in your room. In Bermuda streets are not designed for pedestrian traffic. Buses run regularly. Lots to see in the city of Hamilton.
Comment from Hotel Management
Jan 12, 2017 by Sue C, Hotel Management
Thank you for posting feedback on your visit to Fairmont Southampton. We are delighted that you enjoyed your stay at our resort and hope that we will have the pleasure of welcoming you again. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel has own private pinkish sand beach

Posted Jan 5, 2017
Hotel has own private beach in one of best beach in Bermuda. Hotel offers free shuttle to beach and private free ferry dock. It also has great view in the area.
Comment from Hotel Management
Jan 5, 2017 by Francois T, Hotel Management
Dear guest, Thank you for sharing your feedback. I hope you will visit us again in a near future! Kindest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Litchfield, CT

Beautiful hotel and helpful, friendly staff

Posted Jan 5, 2017
Pros: Everything. It was a clean, beautiful place. The food at their restaurants was excellent. The service all over the hotel was great. Helpful staff
Cons: Nothing that I can think of.
Location: Great location. Shuttles run all day to their beach, their golf course and to the restaurants. Buses can take you anywhere else
The hotel is beautiful and the rooms are spacious. The beds are extremely comfortable. The many free guided tours were educational and we got to see lots of interesting areas. The most beautiful beaches I have ever seen. Soft pink sand and blue-green water. No rocks or seaweed. The friendliest people you will ever meet reside in Bermuda. The staff at the hotel were not only friendly and helpful but they had a way of making every person feel special. A great hotel and an excellent vacation.
Comment from Hotel Management
Jan 5, 2017 by Francois T, Hotel Management
Dear knoxy, Thanks for the great review! We appreciate it. I am glad you enjoyed your experience, and more importantly the staff. We believe they make the difference. Kindest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
The staff went out of their way to meet our request. The hotel had special programs set up for the holiday season which gave us many options on activities. It will be a repeat vacation for us hopefully for many years!
Comment from Hotel Management
Jan 5, 2017 by Francois T, Hotel Management
Dear guest, I am glad you enjoyed our "12 Days of Christmas Program". We will be more than happy to welcome you and your family every year! Thanks for the great feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Very nice hotel, good complimentary stuff

Posted Dec 30, 2016
We liked the hotel and courteous staff, we enjoyed complimentary stuff. We will recommend the hotel to friends and family.
Comment from Hotel Management
Dec 30, 2016 by Francois T, Hotel Management
Dear john, Thank you for the great feedback. We appreciate it. I am glad that you enjoyed your experience and our staff. We hope to welcome you again in a near future. Kindest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from va

Great location!! And nice resort

Posted Dec 30, 2016
Had a great vacation!! Walkable to horse shoe beach and easy to go to downtown Hamilton!! Love it!!
Comment from Hotel Management
Dec 30, 2016 by Francois T, Hotel Management
Dear mkm, Thank you for the review. We appreciate the fact you took the time to share it. Indeed, Horseshoe Bay being right next to our private beach makes it even easier to try different beaches. Next time you visit, make sure you ask the concierges for their special beaches recommendations. There are multiple amazing beaches all around the island! We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Very nice and comfortable hotel with friendly staff
Comment from Hotel Management
Dec 29, 2016 by Sue C, Hotel Management
Thank you - we are delighted that you enjoyed your stay with us.
5 out of 5
Recommended
for Couples
by A verified traveler from Connecticut

5 Stars All the Way

Posted Dec 27, 2016
Not our first visit to this hotel and it certainly won't be our last. Unlike our younger days when we enjoyed riding around on the moped and going out every night, we now preferred to stay closer to the hotel and take it easy. It's wonderful that they have so many great restaurants on the hotel property.
Comment from Hotel Management
Dec 29, 2016 by Sue C, Hotel Management
Thank you for sharing feedback on your most recent visit to Fairmont Southampton. We are delighted that you have had a number of enjoyable stays at our resort and certainly hope that we will have the pleasure of welcoming you again. Kind regards.