Ratings based on 2,026 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Nice beach and nice staff

Posted Apr 24, 2017
Our 3 year old and 6 year old loved the beach and pool and staff. Very friendly people and special activities for kids on the Easter weekend. They had pony/horse ride and smores at night. What can beat that!
Comment from Hotel Management
Apr 24, 2017 by Francois T, Hotel Management
Dear O'Shea family, Thanks for the great review. We are glad that you had such a great time amongst us! Easter is a very important celebration in Bermuda and we, at the Fairmont Southampton, feel very fortunate to have this amazing opportunity to share that enthusiasm with our guests and their families. Again, thank you for the great feedback, and we look forward to welcome you again next year! Kindest regards, Francois Thibodeau Fairmont Southampton
5 out of 5
Recommended
for Families
by A verified traveler from MA

Extremely Helpful staff!

Posted Apr 21, 2017
Pros: Rooms were very comfortable and the service was very fast and good evebn with pretty good crowds at the hotel
We had a party of 8 with us. A few who eat GF, one young child with a handful of food allergies. The staff in all restaurants from the beach to the Ocean Club to Bacci bent over backwards to make sure my grandchild had the correct foods at all of her meals. They ordered special bagels for all four breakfasts for her. They even had people run up to the hotel from the beach to have her food cooked in special fryers. All of this and they were happy to oblige. This is our fourth stay at the Fairmont but they made this special with all of our allergic needs!
Comment from Hotel Management
Apr 25, 2017 by Sue C, Hotel Management
Thank you for sharing your feedback following your recent stay with us. Our team is delighted to receive your positive comments and to know that your visit exceeded your expectations. We certainly hope that we will have the pleasure of welcoming you again at the Fairmont Southampton. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect babymoon

Posted Apr 21, 2017
The best hotel on Bermuda! Situated right on the pink sand beach side of the island, this hotel provides you with a paradise experience on their exclusive beach. The resort has a huge property and provides shuttles to every location in the matter of minutes. The outdoor pool is heated and you can catch the sun from morning till evening. Lots of different restaurants with something yummy to eat at each one. We loved the pool side food and drinks and the water lot steakhouse was awesome. For seafood we loved the ocean club right on the beach. The staff was very friendly and accommodating. I had a prenatal massage at the spa and I loved that they had the belly cut out bed to lay on, the masseuse was excellent. They even provided us with some night time entertainment such as bingo, smores bon fire and movie nights. Will be coming back party of 3 !
Comment from Hotel Management
Apr 25, 2017 by Sue C, Hotel Management
Thank you for sharing your feedback following your recent visit to the Fairmont Southampton. We were delighted to learn that you enjoyed your stay with us and hope that we will have the pleasure of welcoming you again (party of 3)! Congratulations. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brunswick ME

Love the Fairmont

Posted Apr 20, 2017
Pros: Love the people! Very friendly and helpful.
Cons: I was a little bummed that some of the things were seasonal, such as restaurants and shops. One thing I would like to see them update are their towels
Location: We like going to the nearby beaches. We also enjoy Gibbs lighthouse and the Naval Dockyard. Hamilton is also not to far away.
We really enjoyed staying at the Fairmont. We love that they have their own restaurants but that there are also some nearby. There beach is nice and has the ease of getting there by shuttle. We also like that renting a scooter is right on property.
Comment from Hotel Management
Apr 25, 2017 by Sue C, Hotel Management
Thank you for taking the time to submit feedback on your recent visit to Fairmont Southampton. We are delighted that overall you had an enjoyable stay at our resort and hope that we will have the pleasure of welcoming you again. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southampton, NY

Wonderful location, friendly staff

Posted Apr 18, 2017
Pros: Highlights were the beach and friendly staff.
Cons: The fees and billing, I received charges on credit card a couple days after I left that weren't on my bill, perhaps a final bill email would help.
Location: Horseshoe beach is walkable as are tons of beach trails, golf is on site, lighthouse is walkable. It's a $25 cab ride to Hamilton
We loved almost everything about Fairmont. It is a lovely hotel and the beach and pool are fantastic. The shuttle is very convenient and zips by every few minutes to take you from place to place. The staff was very friendly, greeting you every time they walk by being as helpful as possible. We ate at Bacci twice and the food was great and manager and waiter were the best. Our room was spacious and comfortable. There were only a couple things I had an issue with. Having to pay extra for wifi is ridiculous. I get free wifi when I stay at a Days Inn for $70/night. I didn't mind the built in gratuity on EVERYTHING so much (even is you buy a bottle of water) since the staff was terrific but the service fee on the bill per night is annoying on top of it. We are figuring there must have been some kind of oversight but our room was not cleaned 1 time in the 3 nights we stayed there. The first day we were in the room when the maid came (around 10:00AM) but assumed they would come back later (we were wrong), the 2nd day we left early and didn't get back until 5ish and we weren't cleaned again. Did you have to request to be cleaned?? After 3 days of beach sand and drinks, you could imagine the state of our room. I'm assuming it was a fluke.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Beautiful views, great place to stay!

Posted Apr 17, 2017
Pros: Transportation options, private beach, wonderful views, great place to relax.
Location: Great water sports activities right beside the hotel.
I would highly recommend the Fairmont Princess! The staff was extremely helpful. The room had a wonderful view and comfortable beds.
Comment from Hotel Management
Apr 18, 2017 by Sue C, Hotel Management
Thank you for taking the time to submit feedback on your visit to Fairmont Southampton. We are delighted that you enjoyed your stay with us and hope that we will have the pleasure of welcoming you again. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful hotel close to beach w Incredible Staff

Posted Apr 14, 2017
Pros: See above
Cons: Nothing, they are doing a good job
Great hotel. Close to beautiful and scenic beach with impossibly blue water. Housekeeping and cleanliness is superb. Room comfort --everything a traveler could desire. NOW, let me go out of my way---just slightly in comparison---to give our highest praise to Rudy and Pasquale in the dining area located on thee Sixth Floor of the hotel. These two staff workers toil tirelessly, extremely polished/helpful in what seems to their incessant goal to make guests feel comfortable. These two gentleman are certainly prized assets of this hotel; and a model for the travel industry in general. We travel a lot and do not often see, nor demand, such an extreme level of service. However, it made our trip. I would also note that staff during a large hotel event in the ballroom [kite making event] likewise were very helpful, accommodating, and strived to ensure guest comfort and relaxation.
Comment from Hotel Management
Apr 18, 2017 by Sue C, Hotel Management
Thank you for taking the time to share feedback on your visit to Fairmont Southampton. We are delighted that you enjoyed your Easter experience at our resort and the service provided by our colleagues on the Gold floor. We certainly hope that we will have the pleasure of welcoming you again. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from ct

Wonderful hospitality

Posted Apr 10, 2017
Bermuda is known for its hospitality and friendliness so it's no wonder that fairmont exemplifies that personality set. From beginning to end the experience was wonderful. I would highly recommend staying here.
Comment from Hotel Management
Apr 14, 2017 by Francois T, Hotel Management
Dear Brigid, Thank you for the great feedback. We appreciate it. We are glad you enjoyed your experience and we hope we will welcome you again soon. Kindest regards, Francois Thibodeau Fairmont Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Lovely hotel

Posted Apr 6, 2017
Pros: Beautiful & clean , love the decor in the lobby
Location: Location was perfect for me. Vey quiet & peaceful
The staff at the Fairmont Southampton were great! Very friendly & pleasant. Lou, in housekeeping was amazing, if all hotel staff were like her, there wouldn't be anything to complain about. Lou made my stay extra special.
Comment from Hotel Management
Apr 10, 2017 by Francois T, Hotel Management
Dear Ann, Thank you for the great feedback. We appreciate it. We will definitely make sure Lou gets recognized for her great service. Again, thank you for the review and we look forward to welcome you again in a near future. Regards, Francois Thibodeau Fairmont Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice Hotel away from noise

Posted Apr 5, 2017
Pros: The staff was very friendly and helpful
Location: The resort has tennis, golf, a spa, that was first class, many places to eat, and beautiful ocean views.
I had been to Bermuda many years ago. This hotel was very nice. It's a 20 minute cab ride to Hamilton but it's worth it for the quiet surroundings. The only criticism I have is the windows in the Jasmine Restaurant were dirty. They have tables by the windows so you can see the ocean but you have to look at it past dirty windows.
Comment from Hotel Management
Apr 18, 2017 by Sue C, Hotel Management
Thank you for taking the time to submit feedback on your visit to Fairmont Southampton. We are delighted that overall you had an enjoyable experience and hope that we will have the pleasure of welcoming you again to our resort. Kind regards.