Is almost $400 a night worth it?
Posted Mar 26, 2017
Went there for our first year anniversary & although had a fantastic time, first impressions of the hotel & some experiences were disappointing.
Booked the Luxury Room, King Bed through Expedia, however when we checked in that room was not available, first offered a 2 double bed room which was terrible & then moved to a Junior suite, which was certainly not what we thought we had booked. I struggle to understand, when it is out of season, the place was no where near fully booked how the room was unavailable - is this an issue with Expedia or the hotel?
Have stayed in other Fairmont's & the rooms are at a much higher standard, whereas here they were just tired. No minibar was a surprise, bathroom was small & not clean (bathtub sink was clogged with so much hair), room just very basic - photos they advertise are not representative. We paid around $400 a night for this.
The staff were always polite, but not as helpful as one might expect - Concierge lacking in knowing the area & what to do.
On the positive side, the location was perfect for walking into Hamilton. The outside areas & amenities, where refurbishment cash has been spent are great. As we were out of season, some of these were not open, but expected this, although an outside bar service during the nice days would have gone down a treat!
Overall, highly recommend Bermuda & Hamilton, if you can put up with low standard rooms or be the lucky one that gets the room you booked then this is the place.
Comment from Hotel Management
Mar 31, 2017 by Marketing Coordinator, Hotel Management
Thank You for your feedback.
Someone from our executive office will be reaching out to your shortly.