Ratings based on 102 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel

Posted Mar 17, 2016
We had an amazing stay at Newstead. Hotel was only a 5 minute ferry ride from Hamilton. Staff were very friendly and accommodating. Room service food was excellent. We would definitely stay at Newstead again.
5 out of 5
Recommended
for Everyone
by A verified traveler from milwaukee, WI

Very nice hotel & great for families.

Posted Feb 25, 2016
Really enjoyed our stay. Only suggestion would be to replenish toiletries during visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston Ma

Beautiful hotel that feels like a comfortable home

Posted Feb 21, 2016
Cons: It would be nice if the shop sold some groceries like milk etc since the closest shop is in Hamilton.
Location: It was a quick ferry ride over to Hamilton and we also loved the beach. The rail trail for walking is close by as well.
This hotel feels more like a luxury condo. Everything is above the standard hotel room features and it is very comfortable. We loved the spacious balcony, the comfortable chairs for reading, the well-equipped kitchen and the luxury bathroom and dressing area. The hot pool overlooking the city of Hamilton was beautiful at sunset. Being able to use the Elbow Beach property was also very nice. The shuttle would take you there and the property had everything you could want on a beautiful beach.
Comment from Hotel Management
Feb 27, 2016 by K. Bean, Hotel Management
Thank you for your wonderful review Maureen. Hopefully we have the pleasure of welcoming you back in the near future. K.Bean Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

winter

Posted Feb 16, 2016
A lot of amenities were closed infinity pool wasn't working hot tub wasn't working. Hotel is in very good condition but they need some attention to detail if they want to keep a four star rating. The restaurants were excellent.
Comment from Hotel Management
Jan 5, 2017 by K. Bean, Hotel Management
Thank you for your feedback Sully, We appreciate it and will look into all areas mentioned. Hopefully we have the opportunity to welcome you back. K.Bean Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Lovely Harbour View

Posted Jan 5, 2016
Cons: Room coffee and tea making
Location: Hotel shuttle provided to local beach, Hotel ferry across the harbour to Hamilton which made ferry travel to the Dockyards and St George convenient.
Good central location, close to Ferry Terminal using hotel's 5 minute ferry shuttle, with well kept grounds, pool and fitness room. "Tea/coffee making facilities in room" consisted of a kettle, a few teabags, packets of instant coffee, sugar, and powdered creamer. Misleading and not up to the standard of an otherwise excellent hotel.
Comment from Hotel Management
Feb 22, 2016 by K. Bean, Hotel Management
Thank you for your review L. We appreciate your feedback and would look into the matters that have been mentions. Please also note that kettles are available on request. Hopefully we have the chance of welcoming you back in the future. K.Bean Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very centrally located for the island

Posted Jan 4, 2016
With ease you can go in any direction with ease the hotel staff were excellent and very knowagable about the area
Comment from Hotel Management
Feb 22, 2016 by K.Bean, Hotel Management
Thank you for your wonderful review. Hopefully we have the pleasure of welcoming you back in the near future. K.Bean Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place right on the harbor...

Posted Oct 9, 2015
The resort was clean and updated and the rooms very spacious. All the staff was very helpful, from the shuttle drivers to the front desk. We were there during Hurricane Joaqin and the hotel made every effort to help us out as we extended our stay. The infinity pool has amazing views of Hamilton Harbor. The water taxi is very convenient to downtown. We definitely would come back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2015
Fantastic property with friendly and helpful staff. On-site food was top-notch, swimming pool is clean and picturesque, and rooms are comfortable and well-appointed.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Excellent hotel

Posted Sep 13, 2015
My wife and I celebrated the 10th year anniversary of our marriage here. From the beginning we were impressed with the staff. Paul, the concierge is very good, very kind and also very helpful. All the other staff members were no different. They upgraded our room to a junior suite that was amazing and also save us some money because of the kitchenette where we cooked breakfast every morning(the breakfast from the hotel would cost us 22.95 per person and is not more expensive than the other hotels). The hotel is very quiet so you can enjoy. Is also very convenient: you have the ferry shuttle to Hamilton where all the excitement is and also you have the shuttle to Coco reef private beach that is part of Elbow beach, one of the nicest beach on the island. For the first timers, don't forget that the island is very expensive. I had a shock when I entered the supermarket first time. But the island is also a fantastic island with amazing beaches and places to see. We had a blast and we are thinking to go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful staff. Nice facilities. Great views.

Posted Aug 31, 2015
I would like to give this hotel a 4.5 rating, but that isn't an option. The staff is wonderful -- friendly, service oriented and accommodating. There were some small issues -- like food from a prior guest being left in the fridge, a hiccup in a spa reservation, and a couple of other small things. However, the room was generally clean and nice and well appointed. And, any hiccups were dealt with quickly in a very friendly manner.