2/10 Terrible
Michael
Traveled with partner
Oct 1, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was at the top of a long flight of stairs after the elevator ended and there was no one to assist us with our bags.
Upon entering the room we could not turn on the lights. After the one staff person on duty investigated it turned out that a breaker had been tripped, and had to be reset. All seemed fine. However, when we returned to the room in the evening the electricity was out again. This meant the power to the room could have gone out at any time, and the hotel management and staff leave overnight! We could not stay in the room. The person on duty was not very helpful in finding us a new accommodation, and Hotel Belle Epoque did not offer to compensate us the difference in cost between a long reserved room and a same day reservation at a different hotel. While we waited for a taxi another guest told us their room had no air-conditioning (when it was 36C out!) and that they had "had a rough night".
The property misrepresents itself, the staff are inexperienced, and the establishment overcharges for the services it provides. It is straining to be a two-star hotel, and it strains credulity to think that any travelers would pay the money this establishment charges for the poor services it provides. Avoid it if you can!
Michael
Stayed 2 nights in Sep 2023
