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Reviews of Holiday Inn BERN-WESTSIDE, an IHG Hotel

4 out of 5
Holiday Inn BERN-WESTSIDE, an IHG Hotel
Riedbachstrasse 96, Bern, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 290 out of 651 reviews" "
Rating 8 - Good. 287 out of 651 reviews" "
Rating 6 - Okay. 53 out of 651 reviews" "
Rating 4 - Poor. 18 out of 651 reviews" "
Rating 2 - Terrible. 3 out of 651 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great swimming park
Stayed 2 nights in Feb 2024
Response from hibw on Feb 21, 2024
Dear Andres Thank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again.Kind regardsEric AhrendGeneral Manager

4/10 Poor

Michael

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Not worth the money
The first room shower drain didn't work and nearly floodwd the bathroom. The 2nd room had no soap in the dispensers and the air conditioner was stuck at 25 C (very uncomfortable unless you like to sleep naked without blankets). Staff was sympathetic but in the end nothing they ckuld do and was too late in the evening to change rooms again. Hotel manager reached out after comment sent to Corporate and insulted my ability to operate an air conditioner rather than try to remediate the issue. NOT worth the 200 CHF for the room, restaurant was really nice but expensive too. 80 CHF for 2 Chicken Caesar Salads and 2, 100ml glasses of wine.
Stayed 1 night in Nov 2023
Response from hibw on Nov 20, 2023
Dear SirWe have informed you about how our air conditioning works. We are pleased that we have not yet received any of the feedback you have described. We also asked a technician to check the functions of the air conditioning. There are no error messages. We are happy about that.We think it's a shame that you rate us so poorly for the third time on the same issue. You have made your own decision to book with us at a certain price. We have published very attractive and real pictures so that your decision could have been made differently in the process. There are also other hotels available to you at a significantly reduced price in the wide area surrounding Bern.Our prices in the restaurant are very well in line with the average of all restaurants in this area and in Switzerland. Therefore, unfortunately we cannot comment on your feedback.RegardsEric AhrendGeneral Manager

10/10 Excellent

Ueli

Stayed 6 nights in Oct 2023
Response from hibw on Oct 31, 2023
Dear UeliThank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again.Kind regardsEric AhrendGeneral Manager

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can you say. Got to be best place to stay. Got everything for everyone. Transport links are superb and free as part of hotel. Having a mall next door awesome. And the waterpark, got to be best, love the salt water immersion pool
Stayed 2 nights in Sep 2023
Response from hibw on Sep 27, 2023
Dear NeilThank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again.Best regardsEric AhrendResident Manager

2/10 Terrible

sabileh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from hibw on Sep 8, 2023
Dear guest,Many thanks for your rating. We already look forward to your next stay. Best regardsHoliday Inn Bern Westside

10/10 Excellent

Diane

Stayed 2 nights in Aug 2023
Response from hibw on Sep 6, 2023
Dear DianeThank you very much for your positive review! We are very happy that you enjoyed your stay with us and that our team was able to afford you a pleasant and memorable time/stay. We are looking forward to welcoming you back soon. Best regardsEric AhrendResident Manager

8/10 Good

alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay
Hotel ok, rooms very small, ours didn't have the right beds on check in. Clean and tidy, can also use the pools and spa in the Westside resort which is really good- Bernaqua if people are interested, great for kids
Stayed 2 nights in Aug 2023
Response from hibw on Aug 15, 2023
Dear AlanThank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again.Best regardsEric AhrendResident Manager

8/10 Good

Daniel

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Jul 2023
Response from hibw on Aug 9, 2023
Dear DanielThank you very much for your wonderful review! Your feedback is very much appreciated and it would be fantastic to welcome you back soon! Kind regardsEric AhrendResident Manager

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with a perk!
Our family of 6 enjoyed staying at the Bern-Westside Hotel. It's comfortable, clean, and attached to a mall, and we received a 3-hour ticket to enjoy daily the Bernacqua Water Park located inside the mall. The kids and I had a blast! Public transportation to Bern’s Old Town is plenty and about 20 minutes. We recommend this hotel! PS: the only downside is that we requested foldable beds for our rooms to accommodate 2 children (16 and 11 years old) and the hotel staff said that it was not possible. When we got there, there were 2 foldable beds in two of the 3 rooms that we have booked. Thus, we booked unnecessarily the third room after the staff said that each room could accommodate only 2 guests.
Stayed 3 nights in Jul 2023
Response from hibw on Aug 9, 2023
Dear AndreaThank you very much for taking the time to review your stay. We are really happy that you enjoyed your time with us and that our service/etc. and amenities met your expectations. We are looking forward to welcome you soon again! Kind regardsEric AhrendResident Manager

10/10 Excellent

Claudine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the Bern Westside mall and the train station. We had a wonderful stay and will definitely consider this hotel again if we go back to Bern. The train ride from main Bern station to Bern Westside is short. Definitely take advantage of the Bern visitor card the hotel gives you! Excellent location and the staff are sooo wonderful!
Stayed 3 nights in Aug 2023
Response from hibw on Aug 11, 2023
Dear ClaudineThank you very much for taking the time to review your stay. We are really happy that you enjoyed your time with us and that our hotel met your expectations. We are looking forward to welcoming you soon again! Best regardsEric AhrendResident Manager

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2023
Response from hibw on Jul 29, 2023
Dear DanielThank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again.Best regardsEric AhrendResident Manager

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay for 2 nights. Had no clue we got access to the waterpark attached to the shopping Centre there so that was a bonus for the kids. Rooms were clean and quiet. Had an issue with a leak from our AC dropping onto the floor but staff were quick to offer us a change of rooms. She even found us in the restaurant to bring us the key and explain what happened. Easy parking in the shopping Centre lot underground as well. Definitely recommend.
Stayed 2 nights in Jul 2023
Response from hibw on Jul 27, 2023
Dear NatashaThank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again.Kind regardsEric AhrendResident Manager

8/10 Good

Shome, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to be
Stayed 1 night in Jun 2023
Response from hibw on Jul 1, 2023
Dear ShomeThank you very much for choosing our Hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you very soon in our hotel.Kind regardsYour team from Holiday Inn Bern Westside

10/10 Excellent

JUAN M

Stayed 2 nights in Jun 2023
Response from hibw on Jun 18, 2023
Dear JuanThank you so much for choosing us for your visit to Bern. We are so glad that we could be a part of your wonderful experience. We are happy to hear that our IHG properties are your top choice during your travels and thank you for recommending us!Kind regardsEric AhrendResident Manager

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from hibw on Jan 6, 2023
Dear Dennis Thank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again.Many greetings from Bern!Your team from Holiday Inn Bern Westside

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from hibw on Dec 3, 2022
Lieber ChrisHerzlichen Dank für Ihren Aufenthalt und Ihre nette Bewertung! Wir freuen uns sehr, dass wir Sie von unseren Leistungen überzeugen konnten und hoffen, Sie demnächst erneut als Gast begrüßen zu dürfen! Bis dahin wünschen wir Ihnen alles Gute und verbleiben mit freundlichen Grüßen aus Bern!Ihr Team vom Holiday Inn Bern Westside

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Rohit

Traveled with family and small children
Liked: Cleanliness, staff & service
The highlight of our stay was service from staff. Everyone is really warm, welcoming and helpful. Location is very convenient as just opposite a tram and train station. Hotel has a tie-up with Bernaqua which is really nice. Hotel is attached to a mall so ample options for food and drinks. Pictures on Expedia were misleading and the standard room is very crammed especially if one need an extra cot. Even executive rooms are bit tired and design is awkward specially of the bathroom door. It’s impossible to not disturb everyone if there is a need to use bathroom at night or early morning; because the door is a sliding glass door which does not stop light and sound.
Stayed 3 nights in Jul 2022
Response from HIBW on Jul 30, 2022
Dear Rohit Thank you for your good rating/review/feedback. We hope you enjoyed your stay and it would be our pleasure to be your host during your next visit again. Our team is looking forward to see you soon! Best regards Your team from Holiday Inn Bern Westside

8/10 Good

Cinthya, Chavannes pres Renens

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad it includes the entrance to bernaqua! Even though the instructions were not very clear. I managed to enjoy the time there. Thank you all for making us had a wonderful time!
Stayed 1 night in May 2022
Response from HIBW on Jul 30, 2022
Dear Cinthya Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again. Many greetings from Bern Your team from Holiday Inn Bern Westside

10/10 Excellent

Jörg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to public transportation
Stayed 3 nights in Jul 2022
Response from Marina Ludwig on Jul 7, 2022
Lieber Jörg Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Holiday Inn Bern Westside. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse

10/10 Excellent

Ricardo, Schertz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Stay included free transportation during stay.
Stayed 2 nights in May 2022
Response from Holiday Inn Bern Westside on Jun 30, 2022
Great to hear that you`ve enjoyed your stay. We love to hear that!

4/10 Poor

Ivo

Business traveler
Disliked: Staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

Carlo G

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Lorenz

Stayed 1 night in Sep 2021

8/10 Good

Pierre

Liked: Cleanliness, staff & service, room comfort
Bernaqua at your foorstep
We enjoyed excellent service and also a great location to visit Bern and benefit from the Bernaqua baths
Stayed 2 nights in Aug 2021
Response from Holiday Inn Bern Westside on Aug 16, 2021
Thank you very much for your feedback, great to hear you have enjoyed your stay.

8/10 Good

Amir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מקום מומלץ
מלון טוב מאד, נותן שובר לתחבורה ציבורית, ככה שאפשר לחנות הרכב במלון לכל השהות. החנייה היתה 7 € ליום. מקבלים גם שובר ל 3 שעות לפארק מים במיתחם, בהחלט נחמד מאד.
Stayed 1 night in Jul 2021
Response from Holiday Inn Bern Westside on Sep 7, 2021
Thank you very much for your feedback.

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Holiday Inn Bern Westside on Mar 2, 2021
Vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Holiday Inn Bern Westside on Jan 31, 2020
Vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great and extremely convenient place to stay ‼️
Unbelievably quiet room, very clean and the location is ideally situated for access to public transport and convenient shopping without having to step outside. Get a map for the parking garage to find your way out, the validated pass does not open all gates! The bath towels are great for defoliation and if you are looking for a USB port in the room, let me know where to find one. My hint to you is: If you look for one behind the pictures on the wall, you will be done quickly, because there is only one small minimalist one. Other than that, I can highly recommended this hotel and I would not not mind staying there again if my relatives in the neighborhood have no room for me. It was a wonderful stay indeed!⭐️⭐️⭐️⭐️
Stayed 4 nights in Nov 2019
Response from Holiday Inn Bern Westside on Jan 29, 2020
Great to hear that you`ve enjoyed your stay. We love to hear that!

10/10 Excellent

Tammy, Tarpon Springs Florida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, speak English, close to tram station to get around. Parking was easy. The hotel is connected with the mall. Very convenient
Stayed 1 night in Sep 2019

6/10 Okay

Sukriti

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Convenient hotel
Quite friendly staff. The property has easily assess to both the shopping mall and public transport. The buffet breakfast had good selection of food and they were refill constantly. Unfortunately, the breakfast area was invaded by flys and while we were having the breakfast, we had to chase away the flys all the time. The hotel room we got had also an unpleasant smell.
Stayed 2 nights in Aug 2019

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

6/10 Okay

Ana Leonor

good, expensive parking and expensive breakfast
Good for the money. No parking and expensive, no breakfast and super expensive. you can buy at the local supermarket one block from the hotel.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly good experience. They should say what the fitness center hours are explicitly: only when I checked in did it turn out that the pool only opens at 10 AM, so if you are on a business trip, there is no chance of an AM swim.
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Gym, and the swimming pool with the spa. The breakfast was so good
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room. Very friendly staff. The highlight is the access to the Westside swimming pool, which is a fantastic place.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant manager is very helpful for all informations and care about details
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
The free entry to the aqua park was the only perk that made this stay memorable. Other than that, everything was extremely ordinary and mediocre
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel outside the city centre
Good hotel outside the city with a big mall attached to it
Stayed 1 night in Jan 2019

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Very good hotel and service. but it's not in the city centre. You need to get a tram or train (15-20 mins). It has a big mall below the hotel
Stayed 1 night in Jan 2019