Ratings based on 91 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with b-fast & parking

Posted Aug 5, 2017
Nice stay there. Clean, modern room, although small. Very much appreciated included breakfast and parking. Staff at check-in was exceptional. Unfortunately, it was very hot during our stay, but we were given a fan to help so that was ok. If you take a double (large) bed, I recommend checking you have a large sheet or two small ones, as we only had a single bed sheet so that was sub-optimal.
Comment from Hotel Management
Aug 7, 2017 by Andreas, Hotel Management
Thank you for your feedback, great that you liked it with us. You are right, it was actually really hot for a few days, good that we could help you with the fan. Could it be that you booked a "grand-lit", (queen-size bed)? These beds have one mattress. In the double rooms you have two mattresses, these rooms are biger and a little more expensive ;-) All the best and have a good time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay in bern

Posted Jul 9, 2017
Hotel was not fancy but was very comfortable. Breakfast was not especially good at this stuff working the breakfast room were not very helpful or friendly
Comment from Hotel Management
Jul 12, 2017 by Andreas, Hotel Management
Thank you for your response, nice that you enjoyed it. We will clarify whether the breakfast service had a bad day, because it is unusual and the guests usually give a good feed-back. The breakfast room will be completely renovated from August - we would be happy to show you the new room :-) Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to Bern center and station by Tram

Posted Jul 2, 2017
Very helpful staff and owners; free local transportation
Comment from Hotel Management
Jul 2, 2017 by Andreas Balz, Hotel Management
Dear guest, thank you very much for the kind review and thank your that you booked the Hotel Jardin. We are very happy that you felt good in our house and of course, we hope to see you again! All the best and have a good time :-)
5 out of 5
by A verified traveler

Very convenient & clean, family friendly hotel.

Posted Oct 26, 2016 on Hotels
Generally a great stay. Excellent bathroom, comfy bed and very helpful staff. I was disppointed at first to see there was no tea/coffee making facilities in the room. However, when I asked the staff about this they immediately made a plan to provide a kettle and a cup.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thank you so much for your great review :-) You will be happy to hear that we are going to equip every room with a full coffee and tea making kit at our next renovation in February 2017. Best wishes from your Jardin-Team
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Clean hotel

Posted Sep 16, 2016
Staff very friendly and helpful We stayed 3 nights
Comment from Hotel Management
Oct 2, 2016 by Andreas Balz, Hotel Management
great - thank you very much for the comment!
4 out of 5
by A verified traveler from MD, NY

Two nights in Bern

Posted Aug 29, 2016
Pros: Breakfast was OK.
Cons: AC, elevator from ground floor to the first floor.
Location: Bern - do whatever you want ! :)
We were not offered to use elevator from the ground floor to the first floor at our arrival. We had to bring our bags to the first floor by ourselves and then tiny elevator brought us one by one to our rooms on the second floor. Secret elevator for staff only was hidden somewhere on the back. Location was OK, hotel was quite, a little bit older that we would like it to be. Refrigerator was one for the whole floor. No AC so we had to keep windows opened.
Comment from Hotel Management
Oct 2, 2016 by Andreas Balz, Hotel Management
Thank you for the feedback. We are happy to communicate that all rooms will be renovated in winter 2017 - and in summer 2017, also the elevator will be rebuilt. Until then, we always will help our guests to carry the luggage to the first floor :-)
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 30, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great hotel walking distance to the city!

Posted Jul 19, 2016
Hotel was walking distance to the city and shopping. For those not inclined to walk the hotel provided tram tickets for the duration of the stay! The hotel also had a great continental breakfast and the staff was EXCELLENT! Very friendly, accommodating and very informative- also spoke excellent English which was a bonus! Planning on staying there again on my next trip to Bern!
Comment from Hotel Management
Jul 20, 2016 by Daniel, Hotel Management
Thank you very much for your visit and your nice comment. We are happy, that you were satisfied with your stay at our house. With pleasure we are looking forward to your next visit. Best regards - your Jardin Team!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in quiet neighbourhood

Posted Jun 4, 2016
The owner helped us to carry our heavy luggage up the stairs to the reception on the 1st storey.
Comment from Hotel Management
Jun 14, 2016 by Daniel Balz, Hotel Management
Thank you very much for your kind feedback. We hope to see you another time at Hotel Jardin. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Apr 13, 2016
Nice little hotel in a great location. The rooms and bathroom are smal but enough, we were there just to sleep anyway since we spent most of our time enjoying the beauty of the city and the great food of Switzerland. They gave us city transit tickets which were a great help. Very friendly and funny guy at the front desk. We'll be back!! Thanks.
Comment from Hotel Management
Apr 14, 2016 by Daniel, Hotel Management
Thank you very muich for your friendly comment. We are satisfied, that your were satisfied and we hope to welcome you another time again. Best regards, your Jardin-Team