Terrace/patio

Reviews of Hotel Restaurant Goldener Schlüssel Bern

3.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 154 out of 500 reviews" "
Rating 8 - Good. 219 out of 500 reviews" "
Rating 6 - Okay. 89 out of 500 reviews" "
Rating 4 - Poor. 27 out of 500 reviews" "
Rating 2 - Terrible. 11 out of 500 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at the heart of old town Bern. It’s convenient to walk to everywhere. Our room is a beautiful large room with a really vintage balcony. You get a great view of the old town buildings with red roof tiles, it was like right out of fairytale. Breakfast was included which was really convenient. The selection was not huge but sufficient. Despite our room being huge, the bathroom was small, and a makeshift glass divided room. It does not have real walls. I enjoyed my stay here, loved the balcony view, and had a good time in Bern.

10/10 Excellent

Heily

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Located in the center, ease access to public transportation, breakfast included and yummy, complemental tickets to public transportation, very nice staff. I highly recommended
Stayed 1 night in Feb 2024

10/10 Excellent

Angelia, Pittsboro

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Tan

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Goldener Schlüssel hotel. The staff were friendly and helpful, the location was perfect for wandering around the old city of Bern and our room was comfortable and spacious, it even had a balcony that overlooked the nearby streets. I would highly recommend this hotel.
Stayed 3 nights in Dec 2023
Response from Alexandra, front desk on Jan 7, 2024
Dear Vicky Thank you for your kind feedback, it's a pleasure to welcoming you again with us.

2/10 Terrible

Paul

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Alexandra Hagi, front desk on Nov 12, 2023
Dear guestThank you very much for your kind feedback.Best regards from Bern

8/10 Good

Barbara

Stayed 1 night in Oct 2023
Response from Alexandra Hagi, front desk on Nov 12, 2023
Dear BarbaraMany thanks for your kind feedback to your stay.Best regards from Bern

8/10 Good

Peg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but clean and comfortable in the heart of Bern. Unfortunately, we were there on a day the restaurant closes so we were not able to dine with. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Alexandra Hagi, front desk on Nov 12, 2023
Dear PegThank you very much for your kind feedback to your stay.Best regards from Bern

10/10 Excellent

sudhir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice surprise with the place . It was so close to the Einstein house and other places to walk or take Tram. Even to train station it was easy by Tram. Hotel was nice, staff was very good. Breakfast was good with lot of options. Loved walking the streets and it was very safe even at night. Room was big enough for our family . Restroom was remodeled looks like but they forgot to put locks and should add more privacy to the bathroom . Would definitely visit again.
Response from Reception on Oct 22, 2023
Dear Guest, we are very happy to hear, that you had a great stay in Bern and enjoyed our Hotel. Gladly we would welcome your family anytime you decide to visit again. Kind regards, Samuel

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Australian tourist
Initial room given to us was 32C, while outside it was only 23C. Curtains in the room were dishevelled and partly off the rod. The toilet was literally arms length from the side of the bed. We asked to change rooms because of the stifling heat. The duty manager was able to move us into a slightly cooler room and provided a fan. Breakfast was quite good though. All up disappointing for the price. I would not recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Brigitte Tellenbach, Reception on Oct 8, 2023
Dear AnonymousThank you very much for your feedback. Unfortunately, we do not have air conditioning in our hotel as our hotel is a Unescco World Heritage Site. However, we are happy that we could offer you a room change and that you liked our breakfast.Kind Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
The hotel is well located within easy walking distance from the station and with lots of local restaurants and shops around it. The area is very popular with young people which makes it pretty noisy until around 1am. Breakfast was great. My only complaint is that the TV could not pick up English speaking channels and no-one at the hotel could fix it (so they gave me a slightly reduced rate). Otherwise it was a great place to stay.
Stayed 3 nights in Sep 2023
Response from Brigitte Tellenbach, Reception on Oct 8, 2023
Dear Robert Thank you for your feedback. We are very sorry that we could not solve the problem with the English channels on the TV. We are very pleased that you enjoyed your stay with us in Bern.Kind regards

8/10 Good

Debora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and comfortable. The staff are friendly, knowledgeable and helpful.The location is perfect for central Bern and very close to trams and busses. The only down side was that the room was just above a sidewalk cafe. A party went on until 4.a.m. We had to close the windows because of the noise and smoke. Closing the windows made us uncomfortable with the summer heat as there were only fans and no air conditioner. I suggest you ask for a room that does not open to the street in summer times. Otherwise it was a perfect place to stay.
Stayed 2 nights in Sep 2023
Response from Brigitte Tellenbach, Reception on Sep 9, 2023
Dear DeboraThank you for your message and thank you for the feedback. As we are in the middle of the old town, the rooms on the street side are a bit noisy. But we also have rooms on the courtyard side. These are quieter. Only in case we can welcome you again another time.Kind regards

8/10 Good

BABAR, Branford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night and really enjoyed the location. The hotel is in the middle of town on a street with many restaurants and shops (walking only street although cars can drop off passengers and bags). We really enjoyed walking through the city. Parking was very convenient a block away in a very large (and empty) parking garage with a discounted rate through the hotel. The room was large but bathroom was tight (it was a pod that had been added to the room). Since the hotel (and city) is on the older side, there was no air-conditioning. We used the fans provided in the room, which worked well as we were on the second floor. The only issue was that it is a very busy street with restaurants that are open late so we had to close the window both late at night and in the early mornings (many deliveries). The breakfast was in the restaurant on the first floor and was good. Overall we had a great stay and would considering staying again.
Stayed 1 night in Aug 2023
Response from Mike Jaussi on Sep 8, 2023
Dear BABARThank you very much for the review and welcome back in Bern! Have a safe journey and see you soon! Mike

2/10 Terrible

Elena

Stayed 1 night in Aug 2023
Response from Reception on Aug 23, 2023
Dear ElenaThank you for your review. Unfortunately, you did not tell us what you did not like about us and so we cannot improve. We are sorry that you did not like your stay with us and wish you all the best.Kind Regards

6/10 Okay

Odile

Traveled with family
Liked: Cleanliness, staff & service, amenities
Almost everything good or very good but the additional bed was terrible uncomfortable. With this price is not normal. Bed very old and broken.
Stayed 1 night in Aug 2023
Response from Brigitte Tellenbach on Aug 10, 2023
Dear OdileThank you very much for your message.Yes we know about the mattresses. We have already equipped the 4th floor with new mattresses and will do the same with the other rooms in the course of the year.Kind regards

6/10 Okay

Tricia

Traveled with family
Liked: Cleanliness, staff & service
Great location.
Stayed 2 nights in Aug 2023
Response from Alexandra, front desk on Aug 8, 2023
Dear TriciaThank you very much for your kind feedback and have a pleasant evening.Best regards from Bern

8/10 Good

Meenakshisundaram

Stayed 1 night in Aug 2023
Response from Mike Jaussi on Sep 8, 2023
Vielen Dank für Ihre tolle Bewertung! Herzliche Grüsse aus BernMike Jaussi

8/10 Good

Valentino

Stayed 3 nights in Jul 2023
Response from Brigitte Reception on Aug 22, 2023
Thank you for your good feedback. We are happy to see it.

8/10 Good

Kimberly

Liked: Amenities
We got in so late due to extremely late and canceled trains, wish we had more time in Bern, hotel is in a great location
Stayed 1 night in Jul 2023
Response from Hotel Goldenes Schlüssel Team on Jul 31, 2023
Deart Thank you for your feedback and we are happy that you had a great time with us in Bern.Kind regards

10/10 Excellent

Ravindra

Liked: Cleanliness, staff & service
The place is in the downtown. Near to everything - Train station, Tourist attractions etc. staff is very accommodating and friendly. Overall enjoyed my stay here with family.
Stayed 1 night in Jul 2023
Response from Alexandra Hagi, front desk on Jul 8, 2023
Dear RavindraThank you veryy much for your kind feedback and that you enjoyed downtown Bern.Best regards

2/10 Terrible

Veronique

Stayed 1 night in Jul 2023
Response from Reception on Jul 31, 2023
Dear VeroniqueThank you very much for your feedback. Unfortunately, we cannot improve because you have not told us what you did not like about us.

10/10 Excellent

claudia

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Reception on Jul 6, 2023
Liebe ClaudiaHerzlichen Dank für Ihre Rückmeldung.Es freut uns sehr, das Sie einen schönen Aufenthalt hatten in Bern.

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love how it is in walking distance to train station and is in the heart of history and the town. The staff was so kind and helpful. They even stayed open late for us. I think it is cool to say in oldest hotel in Bern, built in the 1500s I believe they said. You would never know it when you are in your room. Rooms are large, spacious, and modern. I loved how all 4 of us got our own bed in the room. If you stay on a weekend, be prepared to enjoy the night life or at least the sounds. Several restaurants are located on the street. Seems like the fun and popular place to be.
Stayed 1 night in Jun 2023
Response from Alexandra Hagi, front desk on Jul 2, 2023
Dearest HeidiThank you a lot for your very kind feedback, yes, we love this spot in town as well. We hope to see you all four soon again. Best regards from Bern

6/10 Okay

Richard

Traveled with family
This hotel is well located in the old town of Bern. Unfortunately, that came at the expense of our ability to sleep, due to street noise!
Stayed 1 night in Jun 2023
Response from Alexandra Hagi, front desk on Jul 2, 2023
Dear RichardThanks a lot for your kind feedback. We say sorry about the street , but please reserve next time the category courtyard.Best regards from Bern

6/10 Okay

susan

Stayed 8 nights in Jun 2023
Response from Hotel Goldener Schlüssel Team on Jul 31, 2023
Dear SusanThank you for your feedback. If you could tell us what you didn't like about us, we could improve in this area.

8/10 Good

Anne

Stayed 1 night in Jun 2023
Response from Reception on Jun 25, 2023
Dear AnneThank you for your kind feedback and have a pleasant Sunday.Best regards from BernAlexandra Hagi, front desk

4/10 Poor

Pablo

Business traveler
Disliked: Cleanliness
Needs improvement
Needs improvement. Beds are uncomfortable, you feel the springs and the shower always emitted the sewer smell, never went away. Breakfast had good options and variety but everything was always cold. Staff was very friendly and nice.
Stayed 3 nights in Mar 2023
Response from Reception on Mar 13, 2023
Dear PabloThank you for taking the time to send us a review. We are very pleased that you found our staff friendly and enjoyed the breakfast. We are currently in the process of purchasing new mattresses and hope to do so as soon as possible. We are very sorry that you did not have your desired comfort while sleeping. Kind regardsBrigitte TellenbachReception

8/10 Good

Pablo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Reception on Mar 7, 2023
Dear PabloThank you for your Feedback.

10/10 Excellent

GARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The restaurant was excellent!!!
Response from Brigitte Tellenbach, Reception on Dec 24, 2022
Dear Gary, thank you for this great feedback. We are very pleased that you had a nice stay with us. Kind regards

8/10 Good

Alexandra

Stayed 1 night in Nov 2022

10/10 Excellent

grzegorz

Stayed 2 nights in Nov 2022
Response from Reception on Nov 18, 2022
Dear Thank you for your great feedback. We are pleased that you enjoyed your stay with us.Kind regards

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, staff was very friendly, room was spacious, clean, bed was comfortable, bathroom was adorable and loved the colored glass walls. Would definitely recommend and stay here again!
Stayed 2 nights in Oct 2022
Response from Reception on Nov 29, 2022
Dear GinaThank you for your feedback.

10/10 Excellent

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so spacious and clean, with balcony and great view. It had everything we needed. The staff was very pleasant and helpful. Hotel is very centric, you can go walking anywhere.
Stayed 2 nights in Sep 2022
Response from Reception on Oct 6, 2022
Dear TatianaThank you very much for the great feedback. We are very pleased that you had a nice stay with us.

8/10 Good

Paola

Stayed 1 night in Sep 2022

10/10 Excellent

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Breakfast was excellent. Staffs were friendly and professional.
Stayed 2 nights in Sep 2022

10/10 Excellent

steve

Stayed 1 night in Sep 2022

6/10 Okay

hiren

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2022

6/10 Okay

Susanne

Traveled with family
Liked: Cleanliness, staff & service
The location and staff are excellent, however the hotel is somewhat dated and lacks A/C,
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in lovely Bern
Centrally placed in lovely old town of Bern, perfect for a short stay. Breakfast looked amazing, allthough I did not have the time to enjoy more than a coffee to go.
Stayed 1 night in Jul 2022

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Location is amazing just a short walk to some major sites. Staff was friendly and helpful.
Stayed 4 nights in Jun 2022
Response from Reception on Jul 6, 2022
Dear Thank you for your great feedback. Kind regards

10/10 Excellent

Jean Francois, Gainesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
old structure nicely renovated
Stayed 1 night in Jun 2022
Response from Reception on Jul 6, 2022
Dear Thank you for your feedback. We are happy that you had a god time by us. Kind regards

10/10 Excellent

Simon, Swansea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ace place. Lovely and helpful reception. Decent breakfast (although limited) and smart rooms.
Stayed 1 night in Aug 2020
Response from Mike Jaussi on Aug 21, 2020
Hello Simon Thank you very much for this feedback! I hope we could welcome you soon in Bern. Best wishes Mike Jaussi

4/10 Poor

Abel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Just could not sleep.
We did not sleep at all. The room was very hot when we arrived. The bathroom is some sort of plastic box inserted in the room. Not bad in itself, but not well ventilated and the room became very humid after our showers. The room gave on the streets where terraces at open most of the night and then busy construction work takes over. There was one pair of ineffective earplugs. The room is not bad but if we cannot sleep, it's not a good hotel.
Stayed 1 night in Aug 2020
Response from Mike Jaussi on Aug 21, 2020
Dear Abel I'm very sorry for your bad experiance in our Hotel. We are the oldest Hotel in the city. The nois of the city and nightlife, I could nothing do against it. Bern is a busy city. I hope you could enjoy the rest of your trip and wish you all the best. Best wishes Mike Jaussi

10/10 Excellent

Calatrava, Crans

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, new and stylish , nice restaurant , super convenient as location
Stayed 1 night in Jun 2020
Response from Laura Canelli, Vice Director on Jun 13, 2020
Dear Calatrava, Thank you very much for your nice feedback. We are very happy to hear that you enjoyed your stay and are looking forward to welcoming you back with us soon. Best regards, Hotel Goldener Schlüssel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Bern experience
Great staff, amazing location at the right prices
Stayed 1 night in May 2020
Response from Mike Jaussi on Jun 9, 2020
Thank you very much! We are very happy, that you had a good experience in our hotel. Hope we see us soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020