Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
Although I had booked on-line using hotels.com and got confirmation. The hotel did not have the booking in their system. Fortunately they found a room.
4 out of 5
by Tsung-Yeh from Taiwan

Good hotel and good location

Posted Aug 31, 2016 on Hotels
Nice hotel and nice staff
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 13, 2016 on Hotels
4 out of 5
by Tsung-Yeh from Taiwan

Nice hotel

Posted Aug 2, 2016 on Hotels
Good service and good location
4 out of 5
by Markus

Posted Jul 12, 2016 on Hotels
Comment from Hotel Management
Aug 1, 2016 by Mercure Hotel Plaza Biel, Hotel Management
Dear Markus, Thank you for the rating! We wish you a wonderful day and hope to welcome you again very soon!
3 out of 5
by Mr Don

Good stay but ....questions

Posted Jun 14, 2016 on Hotels
At first I was offered a room in which the bed was located against a wall - other side of which had the staff lift/lift door. I would have not had any sleep if the staff had started using it. When this was declined another room was offered. I was surprised to see this room being used as a mini suite!
Comment from Hotel Management
Aug 1, 2016 by Mercure Hotel Plaza Biel, Hotel Management
Good Afternoon Mr Don, Thank you for the comment on our hotel! what is so surprising with our M-Studio? anyway, we are glad you enjoy your stay! I wish you a wonderful day and hope to see you soon again!
4 out of 5
by A verified traveler

Posted Jun 8, 2016
Great except for the food value. Staff was outstanding! Location good for taking different daily site seeing trips to other cities and regions
Comment from Hotel Management
Jun 9, 2016 by Chloé, Hotel Management
Thank you for the comment! we are sorry you did not appreciate the food but hopefully, the staff made it up to you! It would be a real pleasure to welcome you again next time you are in Biel.
3 out of 5
by A verified traveler

Anonymt

Posted May 8, 2016 on Hotels
I am very often i Biel for business, but this was my first stay at Mercure. I usually dont spend much time at the hotel, so Mercure had a nice room to sleep in, but outside room (restaurant, bar, reception , etc.) everything seems a bit 70-80s. Having said that, Biel is not a city with a lot of hotels to choose from, so I guess this hotel is properly in the top 2.
Comment from Hotel Management
by Mercure Hotel Plaza Biel, Hotel Management
Dear traveller, Thank you for the comment! we are glad you enjoyer our hotel and your stay! we hope to see you again very soon! Sincerly, Chloé
4 out of 5
by A verified traveler

Posted Apr 28, 2016 on Hotels
Comment from Hotel Management
by Mercure Hotel Plaza Biel, Hotel Management
Thank for the ranking!
4 out of 5
by A verified traveler

Posted Apr 3, 2016
Excellent hotel, convenient to downtown and the old city.
Comment from Hotel Management
Apr 5, 2016 by Chloé, Hotel Management
Dear Guest, Thanks for the comment! We are very glad you enjoyed your stay in our hotel! We hope to see back soon, Team Mercure Hotel Plaza Biel