Exterior

Reviews of Holiday Inn Express Bernalillo, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 941 reviews" "
Rating 8 - Good. 256 out of 941 reviews" "
Rating 6 - Okay. 76 out of 941 reviews" "
Rating 4 - Poor. 33 out of 941 reviews" "
Rating 2 - Terrible. 20 out of 941 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Brandon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was dirty, loud and way overpacked, especially for the price.
Stayed 1 night in Mar 2024
Response from HieBern on Mar 26, 2024
Brandon,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5/5 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HieBern on Mar 22, 2024
Patty,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating.  The compliments of staff, cleanliness, and your highly recommendation of our hotel will be shared with our team. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

8/10 Good

Mabel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HieBern on Mar 22, 2024
Mabel,Thank you for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Although we strive to give every guest a perfect 5-star stay, we do consider a 4/5 rating a positive experience. We look forward to serving you again.Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels were not soft.but everything else was good.
Stayed 1 night in Mar 2024
Response from HieBern on Mar 18, 2024
Paul,Thank you your feedback regarding your recent stay. We are elated to know that even with the minimal issues you experienced we still earned your perfect 5-star rating. Rest assured the issues you have expressed like towels has been addressed and we have begun making sure all issues are being taken cared of to make for a greater guest experience. We value your comments and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Pedro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amount of space in our room
Stayed 1 night in Mar 2024
Response from HieBern on Mar 18, 2024
Pedro,Thank you for taking the time to tell us about your experience at Holiday Inn Express Albuquerque N-Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 5-star rating with our team, who I am certain will be encouraged by your remarks. Here at Holiday Inn Express, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N-Bernalillo

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, great breakfast and affordable.
Stayed 1 night in Mar 2024
Response from HieBern on Mar 18, 2024
Karen,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5-star rating. Thank you so much for recognizing our breakfast and complementing our affordable pricing as well as your compliments of our beds. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Kirby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You guys gave a good clean rooms. Keep up the good job
Stayed 1 night in Dec 2023
Response from HieBern on Mar 3, 2024
Kirby,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5/5 rating. Thank you so much for recognizing our housekeeping staff and complementing a job well done. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HieBern on Mar 3, 2024
Cecilia,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. I can’t begin to tell you how much we enjoyed reading this fantastic review. We are grateful for that and your 5/5 star rating.  Consistency is huge for us, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly at check-in and at breakfast. Pleasant overnight stay.
Stayed 1 night in Feb 2024
Response from HieBern on Mar 3, 2024
David,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 10/10 rating. Thank you so much for recognizing our staff and complementing their friendliness and welcoming nature, as well as your compliments of our breakfast. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from HieBern on Mar 3, 2024
Gregory,Thank you for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Although we strive to give every guest a perfect 5-star stay, we do consider a 4/5 rating a positive experience. We look forward to serving you again.Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HieBern on Mar 3, 2024
Diane,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HieBern on Mar 3, 2024
Max,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

8/10 Good

Rose

Hard to find the entrance
Stayed 1 night in Feb 2024
Response from HieBern on Feb 13, 2024
Rose,Thank you for taking the time to complete our guest satisfaction survey. I do want to apologize for the minimal issues that you may have experienced during your stay that prompted you to rate your stay an 4/5. Although 4/5 rating isn't bad, we pride ourselves on earning a perfect 5/5 rating. When we don't we try to make the necessary adjustments to earn a perfect 5-star survey. We value your time/feedback and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

8/10 Good

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains let water out, caused a mess. It the best surrounding neighborhood, but ok.
Stayed 3 nights in Feb 2024
Response from HieBern on Feb 7, 2024
Dolores,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured all issues are looked into and used as a source for improvement. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service by Debra & Angelo.
Stayed 1 night in Jan 2024
Response from HieBern on Feb 7, 2024
Stefanie,Thank you so much for your review of our Holiday Inn Express Albuquerque N- Bernalillo. I am pleased to read that you enjoyed your stay with us based on your perfect 5/5 survey. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff members Debra and Angelo and their friendly demeanor as customer service is of huge importance with our team. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and peaceful
Stayed 1 night in Jan 2024
Response from HieBern on Jan 20, 2024
Jesse,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Vivianne

Stayed 2 nights in Jan 2024
Response from HieBern on Jan 20, 2024
Vivianne,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HieBern on Jan 20, 2024
Paul,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty nice overall and the continental breakfast was really delicious and the staff were very nice and helpful!
Stayed 1 night in Jan 2024
Response from HieBern on Jan 20, 2024
Maria,Thank you for taking the time to complete our guest satisfaction survey and for giving our hotel a perfect 5-star rating! I am so glad that you found our hotel to have Great amenities, Clean and very comfortable. We are also happy that you enjoyed our breakfast as we know it’s an integral part of the guest experience. Our expectation is to show each guest the highest level of hospitality, during every stay. We’re glad you had a great time with us and we look forward to serving you again. Kind regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
I think they should do more Maintenace. Example. Smoke alarm was hanging from one side, elect socket was pushed in and sideways (by chair, I was afraid to use it). Chair was really dirty. These are small things but Very Easy to see if only someone looked around. Not sure why folks cleaning room did not see. I did mention to one of the folks working there, they said they will note it.
Stayed 1 night in Dec 2023
Response from HieBern on Jan 20, 2024
John,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured all issues are looked into and used as a source for improvement. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Del Reanne Lucas

Stayed 3 nights in Dec 2023
Response from HieBern on Jan 20, 2024
Del Reanne,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

8/10 Good

Rickie

Traveled with group
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from HieBern on Dec 27, 2023
Rickie,Thank you for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Although we strive to give every guest a perfect 5-star stay, we do consider a 4/5 rating a positive experience. We look forward to serving you again.Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Marcus

Stayed 1 night in Dec 2023
Response from HieBern on Dec 27, 2023
Marcus,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just a one night stay, we have stayed here before. Will book again. The room was very nice and comfortable.
Stayed 1 night in Dec 2023
Response from HieBern on Dec 27, 2023
Andrea,Thank you so much for your review of our Holiday Inn Express Albuquerque N- Bernalillo. I am pleased to read that you enjoyed another stay with us. It is very rewarding to know that you were impressed enough to continue to make us your hotel of choice. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff’s friendly demeanor as customer service is of huge importance with our team. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Room clean and good breakfast
Stayed 1 night in Dec 2023
Response from HieBern on Dec 27, 2023
John,Thank you for taking the time to tell us about your experience at Holiday Inn Express Albuquerque N-Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 5-star rating with our team, who I am certain will be encouraged by your remarks. Here at Holiday Inn Express, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N-Bernalillo

10/10 Excellent

Verified traveler

Traveled with family
Super friendly staff.
Stayed 1 night in Dec 2023
Response from HieBern on Dec 27, 2023
Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn Express Albuquerque N-Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 10/10 rating with our team, who I am certain will be encouraged by your remarks. Here at Holiday Inn Express, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N-Bernalillo

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great super friendly and helpful
Stayed 1 night in Dec 2023
Response from HieBern on Dec 27, 2023
Jimmy,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

6/10 Okay

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
The stay is always a good experience.
Stayed 1 night in Dec 2023
Response from HieBern on Dec 27, 2023
Cindy,Thank you for taking the time to complete our guest satisfaction survey. I do want to apologize for any issues that may have experienced during your stay that prompted you to rate your stay an 6/10. Although you seemed to be very complimentary, we do believe anything less than an 8/10 is a fail for our staff. I do apologize for our team not making the most of your stay. When we don't live up to our lofty expectations or the expectations of our guest we try to make sure we are making the necessary adjustments to earn a perfect 10. We value your time/feedback and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

6/10 Okay

Mary

Stayed 2 nights in Nov 2023
Response from HieBern on Dec 27, 2023
Mary,Thank you for taking the time to complete our guest satisfaction survey. I do want to apologize for whatever issues you may have experienced during your stay that prompted you to rate your stay an 6/10. We pride ourselves on earning a perfect 10/10 rating and for me anything less than an 8/10 is a fail for our staff. I do apologize for our team not making the most of your stay. When we don't live up to our lofty expectations or the expectations of our guest we try to make sure we are making the necessary adjustments to earn a perfect 10. We value your time/feedback and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Keith

Stayed 1 night in Nov 2023
Response from HieBern on Dec 3, 2023
Keith,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. I can’t begin to tell you how much we enjoyed reading this fantastic review. We are grateful for that and your 10/10 rating.  The compliments of our consistency is huge for us, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HieBern on Dec 27, 2023
Ileana,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5-star review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Rose, Carson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great daily breakfast options included was helpful
Stayed 5 nights in Sep 2023
Response from HieBern on Dec 3, 2023
Rose,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5/5 rating. Thank you so much for recognizing our breakfast and complementing our options. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Agnes

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from HieBern on Nov 22, 2023
Agnes C,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your 5-star rating. Thank you so much for recognizing our entire staff and complementing our pre arrival calls to ensure guest satisfaction. Our team will be waiting for your next return.Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo

8/10 Good

Keven, pueblo

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Hotel was decent, but only had 1 elevator for everyone caused long wait times. The indoor pool was nice but water temperature was freezing, don’t think they used any heat for the pool. Breakfast was ok.
Stayed 2 nights in Nov 2023
Response from HieBern on Dec 4, 2023
Keven,Thank you for your candid review. I do want to apologize for the elevator and freezing pool temperatures you experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured all issues are looked into and used as a source for improvement. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HieBern on Nov 19, 2023
Steve,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded, based on your 10/10 rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Everything was wonderful from the room to the food and the Staff was great as always
Stayed 2 nights in Nov 2023
Response from HieBern on Nov 15, 2023
Sarah,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 10/10 rating. Thank you so much for recognizing our staff and complementing their friendliness and welcoming nature, as well as your compliments of our breakfast. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

8/10 Good

Ed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HieBern on Nov 10, 2023
Ed,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!! Hotel was very clean, and within walking distance to Starbucks, and Walgreens.
Stayed 1 night in Nov 2023
Response from HieBern on Nov 10, 2023
Jessica,We are delighted to know that you enjoyed our services here at the Holiday Inn Express Albuquerque N- Bernalillo. Thank you so much for recognizing our efforts to provide the highest level of hospitality during your stay. Your compliments of the many amenities, location, overall satisfaction, and most important your perfect 5-star review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

2/10 Terrible

Kara

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst nights in a hotel I’ve ever had.
Upon arrival, our room smelled of either sewage or a dead animal. The front desk said there was nothing they could do and had no idea why that might be. The toilet did not flush, the sheets were stained, and when we went to pull out the sofa bed, which we needed as we are a family of 5 and there was only a king bed and a sofa bed, there was no mattress. Again the front desk said they didn’t know why that was the case. We were given one nice roll away and a terrible cot which kept folding in on itself. No one in my family slept due to the discomfort and stench.
Stayed 1 night in Nov 2023
Response from HieBern on Nov 10, 2023
Kara,Please accept our sincerest apologies, everything you have expressed is horrific and beneath all things we stand for here at the Holiday Inn Express Albuquerque N- Bernalillo. Thank you for taking the time to complete our guest satisfaction survey. We pride ourselves on earning a perfect 10/10 rating. When we don't we challenge ourselves to investigate the totality of the stay and make the necessary adjustments to earn a perfect 10. We value your time/feedback and hope to have another opportunity to show our true level of hotel guest experience. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from HieBern on Nov 10, 2023
Samantha,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

LEONARD

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several people out in parking lot grouped together drinking but they were fairly quiet
Stayed 2 nights in Oct 2023
Response from HieBern on Nov 10, 2023
Leonard,Thank you your feedback regarding your recent stay. We are elated to know that even with the minimal issues you experienced we still earned your perfect 5/5 rating. Rest assured the issues you have expressed like the people in the parking lot have been addressed and we have begun making sure all issues are being taken cared of to make for a greater guest experience. We value your comments and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo

2/10 Terrible

William

Business traveler
Disliked: Staff & service, room comfort
Froze my buns off
Checked into the room call the front desk let them know that the heater wasn't working Ava was a really nice lady she told me there was nothing she could do about it I asked if we could get moved to another room and she said no there is none about froze to death it was cold pretty sad when you stay at a Holiday inn Express and they have no maintenance I'm not sure I will stay the Holiday inn Express again I asked for a refund and she told me she couldn't do that I would have checked out and just went and slept in my semi truck
Stayed 1 night in Oct 2023
Response from HieBern on Oct 26, 2023
William,Please accept our sincerest apologies, everything you have expressed is horrific and beneath all things we stand for here at the Holiday Inn Express Albuquerque N- Bernalillo. Thank you for taking the time to complete our guest satisfaction survey. We pride ourselves on earning a perfect 10/10 rating. When we don't we challenge ourselves to investigate the totality of the stay and make the necessary adjustments to earn a perfect 10. We value your time/feedback and hope to have another opportunity to show our true level of hotel guest experience. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was incredible.
Stayed 1 night in Oct 2023
Response from HieBern on Oct 26, 2023
Jennifer,Thank you so much for your review of our Holiday Inn Express Albuquerque N- Bernalillo. I am pleased to read that enjoyed your stay with us based on your highly rated survey. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff’s friendly demeanor as customer service is of huge importance with our team. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Penn Rabb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't price-gouge like many hotels did during the Albuquerque Balloon Fiesta.
Stayed 1 night in Oct 2023
Response from HieBern on Oct 26, 2023
Penn Rabb,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Lorelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable balloon fiesta in Albuquerque
We had a good time at the Albequerque balloon fiesta. The breakfast server was most gracious in getting the breakfast out for Grab and Go at 4:30am and on 2 other mornings she had a full breakfast ready for all. Everyone was very friendly, helpful and hospitable. We would certainly stay here again and recommend this hotel in Bernalillo very highly.
Stayed 3 nights in Oct 2023
Response from HieBern on Oct 23, 2023
Lorelie,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to have Great amenities and location. Your compliments of our very clean, comfortable, and staff attentiveness are a huge priority to us. We are also happy that you enjoyed our breakfast. Our expectation is to show each guest the highest level of hospitality, during every stay. We’re glad you had a great time with us and we look forward to serving you again. Kind regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

SAKENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service.
Stayed 3 nights in Oct 2023
Response from HieBern on Oct 15, 2023
Sakena,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. I can’t begin to tell you how much we enjoyed reading this fantastic review. We are grateful for that and your 5/5 star rating.  The compliments of our consistency is huge for us, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

6/10 Okay

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was roomy and comfortable but didn't like waiting for the one and only elevator. Pool was freezing cold at 71F, but that's industry standard according to front desk person, which according to subsequent research, is not standard at all. Hot tub was really nice. Dryer didn't dry suit after 48 minute cycle. Lots of food options and gas stations close by.
Stayed 1 night in Sep 2023
Response from HieBern on Nov 10, 2023
Patricia,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5-star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

2/10 Terrible

Joaquin

Stayed 1 night in Sep 2023
Response from HieBern on Oct 4, 2023
Joaquin,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 10/10 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 7/10 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

10/10 Excellent

Rhonda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff & service!! Our stay was awesome. Very clean rooms and pleasant staff.
Stayed 2 nights in Sep 2023
Response from HieBern on Nov 4, 2023
Rhonda,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating.  The compliments of staff, cleanliness, and your highly recommendation of our hotel will be shared with our team. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo