Elevator broken, no wifi on floor
Posted Sep 8, 2016
once u check-in, room on 3rd floor (actually, it's on 4th floor's stairs climbing in Swiss), 1st bad impression, elevator is broken and no repairs. Man.. not happy with my luggage.
Then, u find out wifi is only on lobby (ground level), need climb up and down, just to google some direction and info etc.. not fun..
lastly, our room is on edge/slope side of the big building, hence I bump my end twice to the side at room and I'm only 5'8". No telephone in the room, so u can't get help in case of emergency. No water in the room neither.
regarding the door key, once u lock it from outside, u can't open it from inside neither. it's bad if parents didn't know such and leave kid sleep inside the room and screaming for good.
The only thing plus is the breakfast and staff does smile at you.
Comment from Hotel Management
Sep 28, 2016 by Front office, Hotel Management
Thank you for taking time and giving us a honest feedback.
First off all we really want to apologize for the broken elevator. It happened in a short term and we had no possibility to close our business.
The room indeed is under the pitch of the roof and has a shared bathroom, but this is stated in the description. We also offer more modern rooms with own bathroom.
Concerning the telephone, there is one in the corridor of each floor, where you can make free calls.
We are very sorry, that you cloud not enjoy your stay the way you wanted and apologize again for the inconvenience.