Exterior

Reviews of Hotel Aare Thun

4 out of 5
Hotel Aare Thun
Freienhofgasse 3, Thun, BE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 27 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 1 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nikul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, shame there was no health wellness facilities being a 4 star but all in all very it was a lovely stay
Stayed 1 night in Feb 2024
Response from Hotel Aare Thun Team on Mar 15, 2024
Thank you very much for the positive review, even without the wellness centre. We would be delighted to welcome you again.Kind regardsHotel Aare & Restaurant Freienhof Team

10/10 Excellent

Sridevi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Aare Thun on Feb 5, 2024
Lieber Herr SrideviHerzlichen Dank für Ihre positive Bewertung zu Ihrem Aufenthalt.Wir freuen uns sehr, wenn wir Sie bald wieder bei uns begrüssen dürfen.Freundliche Grüsse

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is recently renovated and very stylish, with a consistent aesthetic throughout. Furnishing and finishings are well thought out, modern, and luxurious. The property itself is ideally situated, with lovely views of the Aare River, the historic covered bridge/dam, and the architecturally interesting surrounding buildings. Our room was comfortable, clean, and very functional. Very nice shower. Balconies are great. The staff was friendly and knowledgeable and got us into our room early. We will definitely stay here again!
Stayed 1 night in Nov 2023
Response from Hotel Aare Thun on Dec 9, 2023
Dear KennethThank you for sharing such a detailed and positive review! We're thrilled to hear that you enjoyed the recent renovations, the stylish design, and the consistent aesthetic of our property. It's great that you found the furnishings and finishings to be well thought out, modern, and luxurious. We're pleased to know that the location, views, and the comfort of your room, including the nice shower and balconies, contributed to a positive experience. We appreciate your kind words about the friendly and knowledgeable staff.We look forward to welcoming you back for another stay! Thank you for choosing our hotel!sincerley your hotel Aare Thun team

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Nov 2023
Response from Your Hotel Aare Thun-Team on Nov 19, 2023
Dear JeffreyThank you for your kind feedback.We are looking forward to welcoming you again in our house.Kind regards

4/10 Poor

Marian

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Einzigartig war das Frühstück, sehr leckere Käseauswahl. Allerdings das Zimmer selbst war unter aller Sau: Die Lüftung im Bad war extrem laut, man konnte diese nur ausschalten, indem man die Zimmerkarte rausnahm und damit den ganzen Strom ausmachte. Auf Nachfrage erklärte mir die Frau an der Rezeption: Dies sei in diesem Zimmer fehlerhaft. Wir könnten zu einem anderen Zimmer wechseln. Um 9 Uhr abends? Nein. das geht wirklich nicht. Zudem genau dieses Zimmer sogar 40 Franken Aufpreis waren wg. "Blick auf den Fluss".
Stayed 1 night in Feb 2024
Response from Hotel Aare Thun Team on Mar 15, 2024
Sehr geehrte MarianHerzlichen Dank für Ihre gute Rückmeldung zu unserem Frühstücksbuffet. Wir bedauern sehr, dass Sie mit unserem Zimmer Probleme hatten. Zimmerwechsel können bei uns 24h gemacht werden. Sie hatten sich für ein Deluxe Zimmer entschieden, welches CHF 40.00 teurer ist als unsere Boutique Zimmer. Alle haben Aaresicht. Wir würden uns freuen, Sie bei einem weiteren Aufenthalt auch von unserer Zimmer-Qualität zu überzeugen.Freundliche GrüsseHotel Aare Thun Team

10/10 Excellent

Angelika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waren zufrieden.
Stayed 1 night in Feb 2024
Response from Ihr Hotel Aare & Restaurant Freienhof on Feb 12, 2024
Liebe AngelikaHerzlichen Dank für Ihr Feedback.Es freut uns sehr, dass Sie zufrieden sind mit Ihrem Aufenthalt in unserem Haus und freuen uns sehr, wenn wir Sie bald wieder bei uns begrüssen dürfen.Freundliche Grüsse

10/10 Excellent

Ramona

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super tierliebes und freundliches Hotelpersonal. Wundervolle Lage.
Stayed 1 night in Dec 2023
Response from Hotel Aare Thun on Jan 3, 2024
Sehr geehrte RamonaVielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Sie unser Hotelpersonal als tierlieb und freundlich erlebt haben. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Vielen Dank für Ihr Vertrauen!Freundliche GrüsseIhr Hotel Aare Thun Team

10/10 Excellent

massimo

Stayed 3 nights in Dec 2023
Response from Ihr Hotel Aare & Restaurant Freienhof on Jan 17, 2024
Lieber MassimoHerzlichen Dank für Ihre positive Bewertung Ihres Aufenthalts.Wir freuen uns, wenn wir Sie bald wieder bei uns begrüssen dürfen.Freundliche Grüsse

10/10 Excellent

Alexander

Stayed 2 nights in Dec 2023
Response from Hotel Aare Thun on Jan 3, 2024
Sehr geehrter AlexanderVielen lieben Dank haben Sie sich die Zeit genommen uns ein Feedback zu hinterlassen. Es freut uns sehr hat es Ihnen bei uns gefallen. Freundliche Grüsse Ihr Hotel Aare Thun Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in the center of the old town, close to public transportations (trains and buses). Very clean and spacious room, good bed, quiet with view on the river, and great service.
Stayed 1 night in Dec 2023
Response from Hotel Aare Thun on Dec 13, 2023
Dear DanielWe're thrilled to hear that you enjoyed the perfect location, cleanliness, spacious room, comfortable bed, and great service during your stay! It's fantastic that you found the central location and view on the river to your liking.We appreciate your positive feedback, and we hope to welcome you back in the future!best regards,your hotel Aare Thun team

10/10 Excellent

JESUS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel precioso
Hotel recién reformado, habitación espectacular con vistas al río, mucha limpieza y comodidad. El desayuno un poco justito, pero es para volver con los ojos cerrados.
Stayed 2 nights in Dec 2023
Response from El equipo del Hotel Aare Thun on Dec 9, 2023
Estimado JesusNos complace saber que disfrutó de su estancia en nuestro hotel recientemente renovado y que la habitación con vistas al río era espectacular. Agradecemos sus comentarios y esperamos volver a darle la bienvenida en el futuro. ¡Gracias por compartir su experiencia positiva con nosotros!Un cordial saludo El equipo del Hotel Aare Thun

8/10 Good

Angélique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms
Stayed 1 night in Nov 2023
Response from Hotel Aare Thun on Nov 24, 2023
Dear AngéliqueThank you for sharing your feedback. We apologize if the room size did not meet your expectations. We understand that room size can be an important factor in guest satisfaction. Your input is valuable as we continually strive to enhance our guests' experiences.sincerleyyour Hotel Aare Thun Team

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom, conforto e localizacao! Vista linda do rio
Stayed 1 night in Nov 2023
Response from Hotel Aare Thun on Nov 23, 2023
Dear PatriciaThank you very much for your kind review to your stay in our house.We are looking forward to welcoming you again in our hotel.

10/10 Excellent

Jil

Stayed 1 night in Nov 2023
Response from Hotel Aare Thun on Dec 9, 2023
Dear JilThank you very much for your super feedback!We hope to see you again soon. sincerley, your hotel Aare thun team

8/10 Good

Beat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Aare Thun on Nov 2, 2023
Sehr geehrter Herr EngenmannVielen Dank haben Sie sich die Zeit genommen uns eine Rückmeldung über Ihren Aufenthalt zu geben. Freundliche Grüsse Ihr Hotel Aare Thun Team

10/10 Excellent

Nils

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frisch saniertes Top-Hotel in perfekter Lage in Thun!
Stayed 1 night in Oct 2023
Response from Hotel Aare Thun on Nov 2, 2023
Sehr geehrter Herr JepsenVielen lieben Dank für Ihr super Feedback!Wir hoffen Sie schon bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse Ihr Hotel Aare Thun Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Aare Thun on Oct 26, 2023
Vielen lieben Dank für Ihre gute Bewertung. Freundliche Grüsse Ihr Hotel Aare Thun Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a generally good stay at Hotel Aare with some hiccups. The rooms are newly renovated in a nice style. While the rooms are very small they were clever with the placements. For a few days if you are not around much the rooms would suffice but for a relaxing longer stay/more than 1 person a bigger room would be recommended. Unfortunately on one of the days I was woken up around 7am by drilling but I hope this was an exception. The rooms were also very cold and reception was not informed on how to heat them up, despite asking twice since the climatisation didn’t work. After some searching I found a radiator hidden behind a curtain, which reception was totally unaware of and never informed of before. Restaurant food was great!
Stayed 4 nights in Oct 2023
Response from Hotel Aare Thun on Oct 25, 2023
Dear, Thank you for your feedback about your stay at Hotel Aare. We are glad to hear that you liked the newly renovated style of our rooms, even if they are a bit smaller. We appreciate your understanding of the room size and its suitability for shorter stays or single occupancy.We sincerely apologize for the disruption caused by the drilling and assure you that this was indeed an exception. We will address this issue internally to avoid future early disruptions to our guests' rest.Regarding the heating issue, we are sorry for the inconvenience caused to you. We will work to improve our communication with guests about room amenities and ensure that our front desk staff is well informed about all heating options.Since the hotel opened a month ago, our staff also needs to get to know the property better.We are pleased that you enjoyed the food in our restaurant. Your feedback is valuable and we will use it to make necessary improvements. We hope you will stay with us again, and we promise to make your next stay even more comfortable and enjoyable. Thank you for choosing Hotel Aare.kind regards Your Hotel Aare Thun Team

10/10 Excellent

Philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very pleaseant stay in a nice hotel in the city center of Thun
Stayed 5 nights in Oct 2023
Response from Your Hotel Aare Thun Team on Oct 24, 2023
Dear PhilippeThank you for your kind words about your recent stay with us! It was a pleasure to have you as our guest and we are thrilled to hear that you enjoyed your experience with us.

10/10 Excellent

Shabnam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PENSSO che tutti della struttira sono molto ingamba e anno voglia di costruire un abiente molto educata e fine ... pensso che sono anche molto bravi perche ciercano anche se alcuni con fatica a parlare anche italiano. Le ragazze che controllano chi escie chi entra sono anche molto brave a cosigliare e dare dei benefici per pagare meno cierte attia come bus ( se vuii andare in montani ) o seno i tragetti o seno le mostre) il personale della cucina sembrano molto professionali e socializano con i ospiti e ciercano di farti gistare le loro pietanze con molta eleganza.Lunicca pecca pecca ... forse le pulizie non sono fatte bene ... a me il secondo giorno mi e rimasto tutto come il giorno seguente.
Stayed 6 nights in Oct 2023
Response from Hotel Aare Thun on Oct 25, 2023
Gentile signor ShabnamGrazie per il vostro feedback positivo sulla nostra casa! Siamo lieti di sapere che apprezzate l'atmosfera educata e colta che cerchiamo di creare qui. Siamo costantemente impegnati a migliorare il nostro servizio e la nostra ospitalità. Siamo lieti che abbiate notato gli sforzi compiuti dai nostri receptionist per consigliarvi, al fine di rendere il vostro soggiorno più piacevole.Per quanto riguarda le pulizie, ci scusiamo per l'inconveniente che avete subito. Interverremo immediatamente per migliorare la situazione e garantire che le camere siano immacolate per i nostri ospiti.La ringraziamo nuovamente per la sua preziosa opinione. Ci auguriamo di poterla accogliere nuovamente in futuro e di offrirle un'esperienza ancora migliore.Cordiali saluti da ThunIl vostro team dell'Hotel Aare Thun

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehmes, sauberes Zimmer. Moderne Einrichtung, hell und freundlich. Personal durchwegs freundlich und zuvorkommend.
Stayed 1 night in Oct 2023
Response from Ihr Hotel Aare Thun Team on Oct 10, 2023
Herzlichen Dank für Ihre großartige Bewertung! Wir freuen uns, dass Ihnen unser renoviertes Hotel gefallen hat und Sie sich in Ihrem Zimmer wohlgefühlt haben. Ihr Lob an unser Personal werden wir gerne weitergeben.

8/10 Good

Pius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dein Hotel Aare Thun Team on Oct 10, 2023
Lieber Pius. Vielen Dank für dein wundervolles Feedback zu deinem Aufenthalt in unserem Hotel. Es freut uns außerordentlich zu hören, dass du eine großartige Zeit bei uns hattest.