Get an overview of this hotelFamily-friendly hotel with 2 restaurants and full-service spa

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Pets allowed
Indoor pool

Location

This family-friendly Lens hotel is located in the mountains, within 1 mi (2 km) of Golf Club Crans-sur-Sierre and Montana - Cry d'Er Gondola. Violettes Express Gondola and Miniature Train Museum are also within 3 mi (5 km).

Hotel Features

2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include an outdoor pool, a health club, and a bar/lounge.

Room Amenities

All 15 rooms boast jetted tubs and offer free WiFi and balconies. Guests will also find flat-screen TVs, minibars, and room service.

Hostellerie du Pas de L'Ours Relais et Chateaux

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Hostellerie du Pas de L'Ours Relais et Chateaux features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center and a meeting room. This luxury hotel also offers a health club, a spa tub, and a sauna. Onsite self parking is complimentary.

Hostellerie du Pas de L'Ours Relais et Chateaux is a smoke-free property.

  • Barbecue grill(s) 
  • Bar/lounge 
  • Babysitting or childcare 
  • Elevator/lift 
  • Fitness facilities 
  • Full-service spa 
  • Indoor pool 
  • Front desk (limited hours) 
  • Poolside bar 
  • Business center 
  • Free breakfast 
  • Conference space 
  • Turkish bath/Hammam 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Tours/ticket assistance 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Health club 
  • Outdoor pool 
  • Smoke-free property 
  • Safe-deposit box at front desk 
  • Free area shuttle 
  • Spa services on site 
  • Ski storage 
  • Terrace 
  • Luggage storage 
  • Number of restaurants - 2 
  • Concierge services 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Spa tub 
  • Total number of rooms - 15 
  • One meeting room 
  • Number of floors - 3 
  • Wedding services 
  • Garden 
  • Multilingual staff 
  • Fireplace in lobby 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Indoor pool  
  • Free Wi-Fi  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Premium bedding 
  • Balcony 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Designer toiletries 
  • Jetted bathtub 
  • Bathrobes 
  • Hair dryer 
  • Separate bathtub and shower 
  • Slippers 
  • In-room childcare (surcharge) 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Desk 
  • Flat-panel TV 
  • Free WiFi 
  • Blackout drapes/curtains 
  • Room service (limited hours) 
  • Free cribs/infant beds 

Where to Eat

A complimentary continental breakfast is served each morning between 7:30 AM and 10 AM.

L Ours - Overlooking the pool and garden, this fine-dining restaurant specializes in French cuisine. 1-star Michelin rating. Open select days.

Bistrot Des Ours - This bistro specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Open select days.

Room service (during limited hours) is available.

Nearby Things to Do

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby 
  • Golfing nearby 
  • Parasailing nearby 
  • Mountain biking nearby 
  • Snowshoeing nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Bicycle rentals nearby 
  • Ski lessons available nearby 
  • Hiking/biking trails nearby 
  • Ski equipment rentals on site 
  • Golf lessons available nearby 
  • Scooter/moped rentals nearby 

Spa Services

L Alpage has 5 treatment rooms including rooms for couples. Services include massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

  • Sauna in spa 
  • Spa tub in spa 
  • Number of treatment rooms 5 
  • Couples treatment rooms 
  • Body treatments 
  • Facial treatments 
  • Hydrotherapy treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at 11 PM

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 150.0 per day.
  • Free cribs (infant beds)!

Pets

  • Pets allowed for an extra charge of CHF 25 per pet, per night
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 18 years old.

Fees

You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests up to 11 years old.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: CHF 25 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hostellerie Pas L'Ours Relais Chateaux Hotel
  • Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
  • Hostellerie Pas L'Ours Relais Chateaux Lens
  • Hostellerie Pas L'Ours Relais Chateaux

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Awards & Affiliations

  • The property is a member of Relais & Chateaux.

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