The Good, The Bad, and The Ugly
Posted Oct 29, 2015
Room - spacious and updated. Not cleaned daily. Terrible Internet connection. No access to front desk after 10.
Breakfast - Decent.
Sadly, on our last day we observed some unacceptable rude behavior by one of the employees towards one of their guests. A gentleman with limited English was inquiring about a train route and one of the ladies was attempting to help him. She asked her co-worker who rudely replied," we are a hotel, not a train station." I was appalled! She could have very nicely told him that she was unaware of the train schedule but there are people who can help you at the train station. Not a great response for someone who relies on the travel industry for their livelihood. It left us with a bad feeling as we were checking out which is unfortunate. Two of the other employees were extremely polite and helpful.