A tricky hotel robbering my money
Posted Dec 28, 2015 on Hotels
The checking-in was very unpleasant. I've booked a triple room one month ahead with €175 for my family and perpaid everthing. When I arrived, I was told I only booked for one person and should be charge €60 for each extra person, actually there is no such condition on the contract on hotels.com. The reception lady was very rude and arrogant and gave us a lot attitude because of our late check-in. I talked to the manager who is trying to help in the morning, but the answer was same. It's such a strange logic to charge extra person for a room which is able to accommodate four when we have only three! Especially there is no clear statement on booking line! Their logic is when they have extra room, they book triple room tothe single traveller but charge extra to extra person...but everyone who has common sense that why a single person book a triple room? It's really a dishonest hotel which has unreasonable price system. The room isn't clean enough and also noise unblock.