Free daily continental breakfast

Reviews of Quality Inn Bessemer I-20 exit 108

2.5 out of 5
Quality Inn Bessemer I-20 exit 108
5021 Academy Ln, Bessemer, AL

Reviews

6.6
Rating 10 - Excellent. 88 out of 400 reviews" "
Rating 8 - Good. 108 out of 400 reviews" "
Rating 6 - Okay. 78 out of 400 reviews" "
Rating 4 - Poor. 52 out of 400 reviews" "
Rating 2 - Terrible. 74 out of 400 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Deborah, Clarksville

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When we checked in we were required to pay a deposit because we paid through Expedia. I was not asked to sign anything upon check in nor was I asked to produce my ID. I checked my room thoroughly because I wanted my deposit back. Immediately I noticed the comforter had holes in it. I asked the woman at the front desk who was visibly annoyed I wanted anything and she produced another which also had holes. I asked for another which looked the same so I gave up. The entire time she kept going to her car to talk on her phone. She did this her entire shift.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place needs to be renovated. For the price, I was expecting a higher quality place. The chair had patches of leather missing, the smell of cigarette smoke lingers in the air. I cleaned up an area I spilled some water on the vinyl floor and the towel was filthy from that one spot. I wouldn't walk barefoot around this place.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Payton

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 29, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Michaeljgbiaggy

Stayed 7 nights in Jan 2024
Response from Sophia CSR on Feb 12, 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Danielle

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Darius

Business traveler
Disliked: Amenities
Good
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 22, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great and staff was great
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Erika

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 22, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 3 nights in Dec 2023
Response from Quality Inn, Manager on Dec 27, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Angela

Traveled with family
Liked: Property conditions & facilities
I am out here on business n my stay have been great
Stayed 1 night in Dec 2023
Response from Quality Inn, Manager on Dec 17, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn, Manager on Dec 16, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Lamarionan

Stayed 1 night in Dec 2023
Response from Quality Inn, Manager on Dec 27, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Great quit time and clean ! Recommended for sure .
Stayed 1 night in Nov 2023
Response from Manager, Quality Inn on Nov 29, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Dianne, Hitchcock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was very helpful.
Stayed 1 night in Nov 2023
Response from Manager, Quality Inn on Nov 29, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Quality Inn, Manager on Dec 16, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Manager, Quality Inn on Nov 29, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Samantha

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Quality Inn, Manager on Dec 16, 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Anita

Stayed 1 night in Nov 2023
Response from Manager, Quality Inn on Nov 29, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stay was ok
The room was clean. Beds and the tiny pillows weren't comfortable!!
Stayed 2 nights in Oct 2023
Response from Manager on Nov 3, 2023
Hi Crystal,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

Nikia

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
When I walked in my room it smell like smoke but overall everything was clean
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Quida

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too much traffic coming in and out. Police in and out. Dirty floors. People hanging outside smoking coming up to people asking if they want to smoke. Just ghetto. Needless to say. I didnt stay the entire night
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Angela

Stayed 1 night in Oct 2023
Response from Manager, Quality Inn on Nov 29, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Hattie

Traveled with group
Liked: Property conditions & facilities
As soon as we walked in we could smell bug spray. Strong odor
Stayed 1 night in Oct 2023
Response from Manager-Quality Inn on Oct 23, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Patrick

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Harold

Traveled with family
Convent to Hueytown
Stayed 3 nights in Oct 2023
Response from Manager on Oct 23, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Lynly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
This place was was terrible, the floors were nasty, i was even afraid to take my shoes off. The pillows were in horrible shape and shouldn't have been on the bed. Would not recommend this place to anyone.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 28, 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to steal from me. I booked on Expedia and they charged me for 2 nights upon arrival telling me it was a deposit. There’s no mention of a deposit when you book online but there are signs everywhere when you enter. It took 2 weeks and 5 calls to get it sorted. On top of that, there was mold in all the decorative picture frames. At 3:30am the first night I was there someone started revving their engine in the parking lot for 10 minutes and then peeled out. The second night I was there someone tried to enter my room at 2am. Someone dropped a crab boil plate all over the sidewalk by the stairs and it stayed there for an entire day. Housekeeping entered my room while I had a do not disturb sign on the door. The front desk staff was extremely rude. You can tell this is a trash motel by just driving by. It’s the cheapest in the bunch of hotels for a reason.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Sep 21, 2023
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

David

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 13, 2023
Hi David,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 Poor

Brad

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 13, 2023
Hello,We were delighted to be your hosts recently, Thank you for choosing to stay with us. Since you have rated us below 5. I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

6/10 Okay

Charles L

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
the room was pretty dirty. floors were filthy. made our feet black. bed cover had cigarette burnholes in it.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 5, 2023
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 1, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location has improved since my last visit. There was a couple of things that were missed such as I was in a nonsmoking room and my bed cover had a cigarette burn in it as well there’s was a blood stain n on the window curtain.
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 28, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Ruby

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Workers was power washing the building when we arrived squarting water everywhere. the room needed repairs in the bathroom. Door would not close visible plaster on the walls shower curtain did not fit, water got on the floor. Dingy towels.
Stayed 3 nights in Aug 2023
Response from Sophia CSR on Aug 17, 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Michelle

Traveled with partner
Customer service was not good people next to us was very noisy and there was flies and spiders in the bathroom cheap towels so thin it didn't feel like u was dry your body getting out the shower.
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 17, 2023
Hello,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

6/10 Okay

Krystal

Traveled with family and small children
Liked: Cleanliness, staff & service
My husband and 2 children was passing through and needed a convient and easy place to stay while on our way to florida. We stayed here for 2 nights and the selection of restaurants to choose from around there was good and within walking distance. The room was clean besides the bathroom handle being loose and not turning. Pool was more green than blue. Had a couple of guys staying next door to us and both nights they stayed up until midnight with loud music, laughing and talking.
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 11, 2023
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Melvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sophia CSR on Aug 11, 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Mary

Traveled with partner
Kept waking up with a sore throat and swollen face. Decided to check the air filters, they were black and clogged with what looked like years of gunk. I can’t believe I was breathing that in, I asked maintenance to change them..they never came back
Stayed 1 night in Jul 2023
Response from Sophia CSr on Aug 9, 2023
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 Good

Gary

Liked: Cleanliness, staff & service
People up to late at night
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

AzureDee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Hello,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Lawrence

Stayed 2 nights in Jul 2023
Response from Sophia CSR on Aug 21, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Bobbie

Traveled with partner
Liked: Cleanliness, staff & service
Nice accommodations
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 30, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Sherry J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we did not like was the breakfast only had waffles and cereal. The pool was nice.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 25, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Gary

Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 25, 2023
Hello,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Leon

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 24, 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Denny

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cigarette in drain smelled of Cigarette smoke and comforter had a burn hole in it from Cigarette
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 24, 2023
We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

B

Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 20, 2023
Hello,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 12, 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Sharron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Close by the job site I was visiting for work
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 12, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Jennifer

Stayed 2 nights in Jun 2023
Response from Sophia CSR on Jul 7, 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.