4/10 Poor
Sonja
Traveled with partner
Jun 6, 2023
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Hotel is very nicely located in a walkable area and has a Mexican Restaurant attached to it. But unfortunately we didn't feel very welcome here. The receptionist did not welcome us nor had a lot of words to spare.
The air condition in our room had an unpleasant smell (a little bit comparable with the smell of an old wet dog).
The water out of the shower (and I don't know how this can happen) had a smell like and old muddy cellar. But our biggest disappointment was the in the booking included continental breakfast and the reaction of the staff when we addressed it. We specifically chose this hotel due to the included continental breakfast (which we also saw later described as 'tasty complimentary breakfast' on their webpage).Therefore we were disappointed when offered a 'ToGo' bag with an apple and some packaged snacks as the continental breakfast. That did not only mess up our schedule as we had to look for breakfast elsewhere. But this also left a bad feeling like being taken to the cleaners. Especially since the lady at the checkout did not want to reimburse or discount our stay or was offering us any kind of compensation. Instead she argued that they proceed like this since two years and that their website would show a 'ToGo' bag as breakfast. And told us that we would have to contact our third party booking portal. As previously mentioned they clearly have something different posted in their website.
Sonja
Stayed 1 night in Jun 2023