Ratings based on 1,376 Verified Reviews

3.5 out of 5
69% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Hospitality Makes the Difference

Posted Jan 17, 2018
My favorite place to stay. Cookies are way better than the Doubletree next door. A much better value with free parking, free breakfast (pretty good!), Free coffee, plenty of cookies. Single Rooms are a little smaller than the Doubletree Doubletree is kind of run down. Not classy. My friend Nita is usually managing the front when I arrive. She is friendly, fast and efficient, looks you in the eyes and communicates well. Which is the exception rather than the rule nowadays......
Comment from Hotel Management
Jan 17, 2018 by MM, Hotel Management
Thank you for taking the time to give us your review! We are so glad that you enjoyed your stay and that our hotel team especially Nita took good care of you. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Good hotel

Posted Jan 17, 2018
Very nice staff quiet clean room very accessible to transport
Comment from Hotel Management
Jan 17, 2018 by mm, Hotel Management
Thank you for taking the time to give us your feedback.
2 out of 5
by A verified traveler

Maintenance staff

Posted Jan 17, 2018
One of the staff named John, i think he is a driver and maintenance guy, he is rude and disrespectful to me and the other guest, he is a bully and he dictates and commands what he wants to hotel guest, they should retrain this guy in ethics and courtesy, he is an eyesore To this establishment.
Comment from Hotel Management
Jan 19, 2018 by MM, Hotel Management
Thank you for taking the time to give us your feedback, we truly appreciate it. I am sorry that you had a negative experience with one of our staff members. I have brought this to the attention of our management team who will address the staff member directly. We hope to see you again next time you are in Bethesda.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
It needs complimentary bottled water and microwave i
Comment from Hotel Management
Jan 17, 2018 by MM, Hotel Management
Thank you for your suggestion- I have brought this to the attention of management.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay for the price

Posted Jan 15, 2018
Pros: Price, Location
Small but clean room. Good Value. Standard Free Breakfast Pleasant Staff Would stay again
Comment from Hotel Management
Jan 17, 2018 by MM, Hotel Management
Thank you for taking the time to give us a review!
3 out of 5
by A verified traveler from VA

Bad section

Posted Jan 12, 2018
Pros: Probably the room is OK
Cons: Hotel
Location: Good restaurant round.
Apparently the hotel has two section or buildings the one on the left isn't as good the entrance is open to cold or heat, I saw a rat and some trash under the stairs, not recommended.
Comment from Hotel Management
Jan 17, 2018 by mm, Hotel Management
Thank you for taking the time to give us your review. I'm sorry to hear that the location of your room was not to your satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stay for doctor's appointment

Posted Jan 5, 2018
Wide variety of convenient restaurants. Great breakfast.
Comment from Hotel Management
Jan 17, 2018 by MM, Hotel Management
Thank you for taking the time to give us your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2017
Very friendly staff Convenient location Very clean
Comment from Hotel Management
Dec 26, 2017 by MM, Hotel Management
Thank you- we are so happy to hear that you had a great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia PA

Downtown Bethesda, a place where I have memories

Posted Dec 20, 2017
Pros: (Nothing stands out. It met our needs "just fine.")
Cons: (Nothing stands out. It met our needs "just fine.")
Location: Bethesda seems like a quiet area for someone from a big city. The hotel is a convenient walk to the Metro, if you don't have a car.
The staff were polite and caring. We were pleased with the selection of food for the breakfasts. The location is good, in a neighborhood that is kind of laid back and not too hectic.
Comment from Hotel Management
Jan 2, 2018 by MM, Hotel Management
Thank you for taking the time to give us your feedback! we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Shops and Transport in within the reach

Posted Dec 20, 2017
Pros: Near to Metro station and provide drop off facility
Cons: Hotel needs an upgrade
Location: restaurants and grab and go food shops are near by.
The stay was pleasant as shops for eating are nearby, metro station is 10 mins walk from the hotel but staff will provide the facility to drop off. Overall it was good experience. Only thing I observed, the hotel needs to get an upgrade and need to clean the lints from the intake vents.
Comment from Hotel Management
Dec 21, 2017 by MM, Hotel Management
Thank you for taking the time to give us review. We are glad that you enjoyed your stay and staff. We have brought the intake vents to the attention of our maintenance staff and we really appreciate your feedback.