Ratings based on 164 Verified Reviews

3.0 out of 5
42% of guests recommend
3.0 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Gaithersberg, VA

Never Again!!!!!

Posted Jul 14, 2017
Pros: Staff were very courteous.
Cons: Clean up the entrance area and have all of the rooms fumigated.
I should have known by the grimy look of the entrance area that my stay at this location was going to be horrible, nonetheless, I opted to stay there. There was an immediate foul odor upon entering my room and as days went by it was apparent that someone with a pet (perhaps a dog) had previously live in the room for an extended period of time. Over the course of my stay, it rained heavily a couple of days. And as a result of the heavy rain, 8 or 9 of the approximately 15 TV channels were unavailable. According to the front desk staff this is a known occurrence and there was nothing that could be done about the loss of the channels. And unlike other hotels when something of this nature occurs, they did not offer anything to accommodate for the inconvenience.....totally unacceptable!!! Lastly, as I got further into my one week stay, the items provided at the morning "breakfast" became less and less until the point that there was ONLY coffee provided. Never again!!!!!!!
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Michael, first and foremost, I would like to offer you my apologies for the inconvenience that you experienced during your stay with us. We have processes in place which involves deep cleaning our rooms after our 4-legged guests stay so the suites will be fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements, so future guests are not similarly impacted. Your feedback is vital and it will be used as a tool to improve our service, facilities, and amenities. We value your business and hope you will consider giving us another chance to make it up to you. Sincerely, General Manager
1 out of 5
by A verified traveler from Chicago

Never Again

Posted Jun 30, 2017
Pros: Nothing
Cons: Try cleaning.
20 minutes to check in while receptionist talked on the phone to her friend. Elevator had old food stains all over the floor and smeared dirt on the walls. Hallways and stairwells were filthy with carbage and cigarette butts. Shower water knob was not attached to valve. No hot water comes out of the bathroom sink. Old noodles were left in the kitchen sink for me as a welcome!. Work desk chair was completely broken. This place would have to be 100% better to be a sh$#hole!
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Bill, we sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We deeply regret the inconvenience caused, and please give us another opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

No review

Posted Jun 27, 2017
Had no cooking utensils for both nites had actual go out for breakfast lunch and dinner unacceptable...will never stay here again
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
We sincerely apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We deeply regret the inconvenience caused, and please give us the chance to make it up to you. Sincerely, General Manager
2 out of 5
by A verified traveler

OK for one night

Posted May 27, 2017
The hotel staff were very nice. The room was clean. But the facilities overall are below par for the rate charged. The hall carpeting was dirty. Bed was marginally comfortable. No shower curtain and hand-held shower mount broken so I had to hold the shower head while bathing. Refrigerator was incredibly loud and kept me up. No dishes in the kitchenette and when I asked, they had none. Apparently they have a few sets that are first come first serve. So the kitchenette did me no good. I have stayed at other locations of this chain that were much nicer. This one really disappointed.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
On behalf of my team, please accept our apology for the service issues you encountered during your stay. We work hard to provide a clean and comfortable environment, so we are sorry for the inconveniences caused. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. I will share your concerns with the respective teams and my management in an effort to improve our service and facilities going forward. Thank you for your candid feedback. I hope you will return so we can make it up to you. Sincerely, General Manager
1 out of 5
by A verified traveler from Salem, Massachusetts

Don't ever stay here!

Posted May 10, 2017
Pros: ABSOLUTELY NOTHING
Cons: EVERYTHING, from the location, the quality of the staff, upgrading the rooms, you name it.
I was in town for my mother's funeral and booked here because other family members were staying here. BIG MISTAKE. It was bad from the get go. Apparently there are 2 Extended Stay hotels at the same location - we went into the first lobby and were directed to the second building, which was a pit, and that's putting it mildly. Oh, and as we walked in, a police officer was exiting to go deal with some undesirables on the property. I commented to the front desk about the police and she nonchalantly replied that they were there often due to a convenience store around the corner where they congregated. My son had called previously and was told check in was 2 pm, but when we arrived, we were informed it was 3 pm and no effort was made to accommodate us. I asked to move to the other hotel and was told I had to call Expedia. While trying to do that, they managed to find 3 rooms. As to the rooms - this has to be the absolute worst hotel/motel I've stayed in. Even my husband, who is pretty laid back, thought it was bad. There were no hangers, one towel, no kitchen utensils or anything in the kitchen. Because we were heading to the wake, there was no time to switch, so we stayed the night, but I called Expedia that night after arriving back to the hotel to see hotel patrons that were very suspect and made me feel unsafe. My mother in law had lights that didn't work and a shower that wouldn't shut off. It was absolutely my worst hotel/motel experience ever.
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us improve the experience for future guests. We hope you will give us another chance to redeem ourselves the next time you visit our area. Sincerely, General Manager
1 out of 5
by A verified traveler from Gaithersburg, MD

Dirty

Posted Apr 29, 2017
I always check the beds when I first walk into a hotel room. I checked the bed and the blacker was filthy! There was make up and other stains on the blanket, and the sheets had food crumbs. The shower head was rusty and molded and the refrigerator was leaking. My experience was horrible. We left!
Comment from Hotel Management
May 1, 2017 by General Manager, Hotel Management
Tasha, please accept our sincere apologies for the service issues you experienced and for our lack of responsiveness. Your comments have been taken seriously, and changes will be made to ensure a better experience in the future. We regret the inconvenience it caused. We will be pleased if you give us another opportunity in the future to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
1 out of 5
by James

Stinkhole

Posted Apr 25, 2017 on Hotels
This place stunk, remnants of m&ms in drawer, no toilet paper in bathroom, had to go to front desk, bed was not comfortable at all , I wouldn't pay more than $49.00 to stay here.
Comment from Hotel Management
Apr 27, 2017 by Manager, Hotel Management
James, thank you for choosing to stay at our hotel and for your feedback. We are disappointed to read about the numerous issues you encountered during your visit, and I appreciate you bringing them to my attention. All feedback is taken seriously, and the appropriate departments are being notified. Please accept our apologies for failing to deliver a nice stay you deserved. We hope you will stay with us again for a much improved experience should your travels bring you this way. Sincerely, General Manager
2 out of 5
by Raul

So sad

Posted Apr 20, 2017 on Hotels
The hotel looks nice since we got it there are people whose smoked weed in the smell it was horrible
Comment from Hotel Management
May 25, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We are sorry to hear that you had a bad experience with smoking guests. The matter will be thoroughly investigated. Our goal is to ensure you are provided with a clean, safe and comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously.
1 out of 5
by A verified traveler from Annapolis, MD

Worst hotel stay ever!

Posted Apr 20, 2017
Address on the Expedia site is misleading as there are two exact hotels built one behind the other. Entered the first one only to find out I was booked at the other one. Got back in my car and went to the other hotel. Upon entering the hotel, no one at the front desk. Had to go looking for front desk clerk. Finally knocked on a door marked employees and was told she would be out in a few minutes. Not what I wanted to hear after working an 18 hour day and was too tired to drive home. The room decor looked like something out of the 70's, mismatched and old. The bed looked like the sheets had been slept on and then made up with no change to the sheets. I was too tired at this point to make a fuss so I laid out towels all over the bed to sleep on. The Continental breakfast was from a grab and go cart in the hallway on your way out consisting of coffee, granola bars and muffins. Wouldn't pay even $20 to stay at this disgusting place again. Sorry but was too tired to even take photos of this place.
Comment from Hotel Management
May 22, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.
1 out of 5
by A verified traveler from Rockville MD

You Get What You Pay For

Posted Apr 18, 2017
Pros: The front desk clerk who was there when I checked in was quite nice.
Cons: What couldn't?
I admit it. I went cheap. Still, the last time I felt so uncomfortable in a hotel that I did not even fully change for bed was at a dive hotel near a train station in Paris. At this hotel, the room on the first floor was noisy (backed to hallway on one side and the front walk on the other, and the other hotel guests were up most of the night. The toilet (very visibly) had not been cleaned or even fully flushed since the last guest used it. Ugh. The bed smelled of old Chinese food. The pillows were lumpy and cheap. I did not bother to go ask for a change of room since I checked in late and the other hotel guests were . . . unsavory. Next time, I'll pay the extra 10 or 20 bucks to stay somewhere else. Anywhere else.