Lobby

Reviews of Hilton Washington DC/Rockville Hotel & Executive Meeting Ctr

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent three nights recently at the Hilton Washington DC/Rockville Hotel & Executive Meeting Ctr. Location was very convenient to visiting relatives in Potomac and to BWI. Check-in was flawless. Our request not to be located near elevators, stairwells, or ice machines was easily met. Our bell captain was most excellent in helping us move luggage to the room and acquainting us with the room and the hotel, and later the business center. Internet connectivity worked without problems.Housekeeping was very responsive to two requests. The only downside was some noise in Room 656. When cycling, the in-room heating/ cooling unit was so loud as to interfere with tv listening. Inconsiderate guests two rooms away,(attendees of a conference in the center,) decided reconvene, not in their rooms, but in the hall outside our room loudly late night. A Safeway is located across a side street for snacks and drinks. Small refrigerator in the room. We would stay there again, but first check to determine if a large conference was in play during our stay.
Stayed 3 nights in Apr 2024
Response from David on Apr 16, 2024
Dear Thomas:Absolutely fantastic!I will post this for all to see.Thank you very much.

10/10 Excellent

Tynel

Stayed 1 night in Apr 2024
Response from David on Apr 11, 2024
Thank you for the great rating Tynel.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOd
Stayed 1 night in Apr 2024
Response from David on Apr 8, 2024
Dear Kenneth:Thank you so much for taking the time to fill out the feedback form.Loved it!

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay! Clean, quiet and comfortable
Stayed 4 nights in Apr 2024
Response from David on Apr 9, 2024
Thank you so very much Simon.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great!
Stayed 2 nights in Apr 2024
Response from David on Apr 8, 2024
Wow Anna! Thank you a great review!

4/10 Poor

Paul, Painted Post

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was ok. AC kept rattling.
Stayed 1 night in Apr 2024
Response from David on Apr 6, 2024
Dear Paul:We are so sorry yoir stay was made difficult by the AC noises. Would you mind sharing your room number and stay date with us so we can check in the unit immediately?We look forward to your reply.

2/10 Terrible

mike

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fridge and coffee machine didn't work even after trying to fix them. I was hit was a $25 just for parking. Paid $155 for room and $25 parking for a total of $180 for a mediocre room with no Fridge, no coffee machine and the room didn't even have a microwave. Very over priced.
Stayed 1 night in Apr 2024
Response from David on Apr 6, 2024
Dear Mike:Our deepest apologies.I will certainly follow up on these issues.

10/10 Excellent

Eddie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 3 nights in Mar 2024
Response from David on Mar 28, 2024
Thank you very much Eddie!

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except cigarette smoke permeated our room for 2 nights. We contacted the front desk who were very responsive but were unable to identify where the smoke was coming from. Parking - the Expedia site does not state that there is a $25.00 per night fee for parking. This should be added to the Expedia site so guests are aware. The parking garage does not have ample “EXIT”signage.
Stayed 3 nights in Mar 2024
Response from David on Mar 25, 2024
Dear Janice:I am so sorry to hear about the cigarette smoke.You would think that was a thing of the past.

10/10 Excellent

Shavonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The room was very clean. There are many dining options in the area.
Stayed 2 nights in Mar 2024
Response from David on Mar 25, 2024
Thank you so much Shavonne!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels! Thanks again!
Stayed 1 night in Mar 2024
Response from David on Mar 18, 2024
Thank you so much Jeffrey.See you soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on Mar 18, 2024
Thank you very much Andrea.

6/10 Okay

Rui

Stayed 2 nights in Mar 2024
Response from David on Apr 6, 2024
Dear Rui:If there were issues during your stay, we are unaware of them but we would really like to hear from you so we can see how we can help.We await your reply.

10/10 Excellent

Abaad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and classy hotel.
Stayed 1 night in Mar 2024
Response from David on Mar 15, 2024
Thank you Abaad.I will pass your praise on to our team.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent check in. Was quick and answered all questions. Very friendly service.
Stayed 2 nights in Mar 2024
Response from David on Mar 12, 2024
Dear Gary:Thank you for the kind words.I will definitely pass them on to the Front Desk.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. The room was spacious and clean and comfortable. The property is quiet and the restaurant is tasty.
Stayed 1 night in Feb 2024
Response from David on Feb 26, 2024
Thank you for an awesome review Andrea.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Loved the pillows
Stayed 1 night in Feb 2024
Response from David on Feb 26, 2024
Thank you Karen.Thank you for the kind words.

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from David on Feb 25, 2024
Thank you Ronda.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David on Feb 25, 2024
Thank you Karen.

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David on Feb 19, 2024
Dear Patricia:Thank you for an awesome rating!We're glad you enjoyed your stay.

6/10 Okay

Rodney

Stayed 1 night in Feb 2024
Response from David on Feb 20, 2024
Dear Rodney:It looks like your stay was less than satisfying.Please reach out to me at the hotel if there are any outstanding issues I can resolve for you.I await your reply.

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
What I like the most about this property is the convenience, dining options and the accommodations they provided me. The staff was very professional and friendly.
Stayed 1 night in Jan 2024
Response from David on Feb 5, 2024
Thank you so very much Monica.

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and friendly. really a great value for the area. Close to everything.
Stayed 1 night in Jan 2024
Response from David on Jan 31, 2024
Great review Jay. Thank you.

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from David on Jan 22, 2024
Dear Nicholas:Please reach out to me so I can hear what happened during your stay. Your feedback will help us grow.I await your call.

10/10 Excellent

Thang

Stayed 1 night in Jan 2024
Response from David on Jan 22, 2024
Thank you very much Thang.See you again soon.

8/10 Good

Samuel Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facility and location as long as the windowless rooms AVOIDED Carpets need replacing to hard floor
Stayed 3 nights in Jan 2024
Response from David on Jan 16, 2024
Dear Samual Benjamin:Thank you for the feedback.We hear you about the carpet and we encourage you to keep an eye on our website.

10/10 Excellent

Fatoumata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David on Jan 12, 2024
Thank you so much Fatoumata.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice in Rockville
I stayed at this Hilton as part of workshop held at their meeting facility. The Hilton is across the street from a Metro stop, and so is very convenient. There are many eating choices within walking distance, and a market across the street. The hotel is fine. Accommodations were up to Hilton standards with particularly large rooms, large screen TV, very good selection of channels, well functioning internet. Housekeeping was daily, which was appreciated. Staff was friendly and helpful, finding me an umbrella during a downpour. All said, very happy with the hotel. The local neighborhood is not ideal for jogging. There is a fitness center and an adjacent underground parking structure that provided a place to jog during the rain.
Stayed 2 nights in Jan 2024
Response from David on Jan 11, 2024
Dear Mark:Thank you for an awesome review.We really appreciate your taking the time to give your feedback and hope we will see you the next time you are in town.

10/10 Excellent

Gislaine

Stayed 4 nights in Jan 2024
Response from David on Jan 10, 2024
Thank you so much Gislaine! We are so happy you enjoyed your stay.

10/10 Excellent

ROSEMARIE

Stayed 1 night in Jan 2024
Response from David on Jan 31, 2024
We appreciate the feedback Rosemarie.

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024
Response from David on Jan 31, 2024
Thank you for the 5-star review Teresa!

10/10 Excellent

BaoTram

Stayed 2 nights in Jan 2024
Response from David on Jan 31, 2024
Dear Bao Tram:Thank you for a great review.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Excellent service. Thank you so much!
Stayed 4 nights in Dec 2023
Response from David on Jan 8, 2024
Greta rating Jorge!We appreciate it very much!

10/10 Excellent

Tamar

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from David on Jan 8, 2024
Thank you Tamar.

10/10 Excellent

Yenifer

Stayed 1 night in Jan 2024
Response from David on Jan 8, 2024
Thank you Yenifer.

6/10 Okay

Sunny

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It’s very old
Stayed 1 night in Dec 2023
Response from David on Jan 7, 2024
Thank you for taking the time to give us a rating Sunny.It seems there were issues with your stay.Please reach out to me if I can be of assistance.I await your call.

10/10 Excellent

Dominick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are large with queen size beds. The location is on the main road, close to shopping, restaurants and supermarkets.
Stayed 4 nights in Dec 2023
Response from David on Jan 7, 2024
Thank you for a great review Dominick!

10/10 Excellent

Jimmie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on Jan 7, 2024
Thank you for a great rating Jimmie.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, quiet and safe. Parking was easy, and there are restaurants and a grocery store on the other side of a side street. Staff was friendly and responsive. Would definitely stay there again.
Stayed 5 nights in Dec 2023
Response from David on Dec 28, 2023
Thank you very much Christopher.See you again soon!

2/10 Terrible

Anna

Traveled with family
Disliked: Staff & service, room comfort
This will be my last visit! Never again!
I requested microwave and extra towels 2 days before my arrival time and the hotel replied me that it will be provided but when I arrived nothing was provided ahead of time. The person who checked me in was very unpleasant the whole time I was standing, there was no welcome no hello no thank you. He seemed that I came to wrong place. The door was not closing all the way did not feel safe with for the night and there was all noises coming from the hallway. Everything was very uncomfortable and unpleasant. I will never be back to this hilton for sure.
Stayed 2 nights in Dec 2023
Response from David on Dec 27, 2023
Dear Anna:I would really like to hear more about this stay.I do not charge people for stays like this and I can be reached at the hotel.I await your reply.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless spacious freat location
Stayed 2 nights in Dec 2023
Response from David on Dec 24, 2023
Thank you so very much.

6/10 Okay

Dominique

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from David on Jan 31, 2024
Dear Dominique:It seems there may have been some issues during your stay.please do not hesitate to reach out to me at the hotel if I can help at all.I await your call.

10/10 Excellent

Hugo, Melbourne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from David on Dec 22, 2023
Thanks for the great rating Hugo.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise
Can't believe it costs $25 to park the car!
Stayed 1 night in Dec 2023
Response from David on Dec 19, 2023
Thank you Richard.

6/10 Okay

Dennis

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
I should’ve eaten off property and brought wine!
Dinner: over salted spinach broccolini way too hard. Breakfast: avocado toast COLD! Key to room deactivated No pens in room Wine: way overpriced for that quality of wine.. Parking gate did not open had to go back to front desk…$25!!!! Really!
Stayed 1 night in Dec 2023
Response from David on Dec 15, 2023
Dear Dennis: I am so sorry these things happened during your stay.Please rest assured that I have followed up with all the department heads with your feedback.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from David on Dec 15, 2023
Thank you so much for your great review Dennis.

8/10 Good

Eliguard Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from David on Dec 12, 2023
Thank you Eliguard.

6/10 Okay

chuanshui

Business traveler
Liked: Cleanliness
Stayed 10 nights in Nov 2023
Response from David on Dec 12, 2023
It looks like we did not exceed your expectations.I am open to any feedback at all if you wish to reach out.

8/10 Good

FOLAJIMI

Response from David on Feb 12, 2024
Thank you FOLAJIMI.Next time, we will try for 5/5.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have to say that the beds are super comfortable that I kept extending my stay. The front desk staff including Tabbie was very attentive and I love her personality, also not to mention Evelia the morning waitress is very passionate about her guests that she serves and I love that.
Response from David on Feb 16, 2024
Thank you.