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Reviews of Spark by Hilton Germantown Washington DC North

3 out of 5
Spark by Hilton Germantown Washington DC North
20260 Goldenrod Lane, Germantown, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 606 out of 1004 reviews" "
Rating 8 - Good. 272 out of 1004 reviews" "
Rating 6 - Okay. 66 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly – Very friendly staff, clean updated rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here!
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My new favorite in the area.
Stayed 5 nights in Apr 2024

10/10 Excellent

Roya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 3 nights in Apr 2024
Response from Bar.S on Apr 24, 2024
Dear Roya,Thank you so much for the kind review !We hope to see you again soonSafe travels !

8/10 Good

Bridgette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simply nice and quiet.
Stayed 1 night in Apr 2024
Response from Bar.S on Apr 24, 2024
Dear Bridgette,Thank you so much for the kind review !We hope to see you again soonSafe travels !

10/10 Excellent

Marcus

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quite
Stayed 2 nights in Apr 2024
Response from Alaina C. on Apr 23, 2024
Thank you for choosing to stay with us!

8/10 Good

Diane

Pro: cleanliness, friendly staff. Con: free breakfast was just bagels, muffins and yogurt. We expected something more substantial for those of us who don’t like carbs.
Stayed 1 night in Apr 2024
Response from Alaina C on Apr 23, 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Barack Sam and staff were exceptional. Was in town for my dad’s funeral, Mr. Sam was so kind to me on so many levels. I really appreciate all he did for me. The staff were very helpful and polite. Very nice rooms.
Stayed 1 night in Apr 2024
Response from Bar.S on Apr 24, 2024
Dear James,Thank you so much for the kind review !We hope to see you again soonSafe travels !

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be in this area a lot the next month or two and we will be staying here again. It was so nice and didn’t break the bank. The staff was so nice!
Stayed 1 night in Apr 2024
Response from Alaina C. on Apr 23, 2024
We're so pleased to hear that you enjoyed your stay AND the staff made a positive impact on you. Looking forward to hosting you again!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is now my favorite hotel in the area. I wish I had discovered it sooner.
Stayed 4 nights in Apr 2024
Response from Alaina C. on Apr 23, 2024
So happy to hear that we are your new favorite! Thank you for choosing us.

8/10 Good

Maria

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Alaina C. on Apr 23, 2024
Thank you for choosing Spark by Hilton Germantown!

6/10 Okay

Jenna

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very kind and helped when asked. The room had multiple issues from remotes not working, irons not working, and handicap rail caps not secured. There was multiple sports teams there, and staff let teams run rampant through the halls through 1AM. I understand they bring in money, but it was unsupervised 8yr olds screaming and riding elevators up and down. Sirens from the location went throughout the night, and lots of dark spots with people walking around at night right where you need to park. Breakfast was disappointing with only bagels and yogurt.
Stayed 2 nights in Apr 2024
Response from Alaina C on Apr 23, 2024
Thank you for taking the time to share your feedback. We're very sorry to hear about all of the disturbances that occurred during your stay. We've shared this information with the team in hopes to improve in the future. We will certainly take your comments into consideration.

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super glad I found this place for our stay while stopping and spending a couple days in DC! Ron at the front was amazing our two days here. Rooms were super clean, quiet and comfortable. Lots of food choices and shopping in a 2 mile radius. Would definitely recommend!
Stayed 2 nights in Apr 2024
Response from Alaina C on Apr 23, 2024
Thank you for taking the time to provide your feedback. We're happy to hear that you enjoyed the stay and looking forward to hosting you again in the near future!

8/10 Good

SHARATH CHANDRA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2024
Response from Alaina C on Apr 23, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the room was clean and comfortable
Stayed 2 nights in Apr 2024
Response from Alaina C. on Apr 14, 2024
Thank you for taking the time to share your experience. We appreciate your positive comments!

10/10 Excellent

Shahrior

Good place to stay
Stayed 1 night in Apr 2024
Response from Alaina C. on Apr 14, 2024
Thank you for choosing to stay with us!

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the value
Stayed 3 nights in Apr 2024
Response from Alaina C on Apr 14, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Fiona

Lovely
Stayed 1 night in Apr 2024
Response from Alaina C. on Apr 11, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Marie-laure

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was clean safe
Stayed 2 nights in Apr 2024
Response from Alaina C. on Apr 11, 2024
Thank you for choosing to stay with us!

8/10 Good

Phya Yashica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very hospitable! One down side was 1 of the staff members said my room number loudly while another patron was standing there. For safety purposes that is something that is not supposed to happen. Outside of that my stay was good. Breakfast options could do with a switch up though.
Stayed 3 nights in Apr 2024
Response from Alaina C. on Apr 8, 2024
We appreciate you taking the time to share your feedback. We will definitely address your concerns as we work to improve the hotel. Thank you for choosing Spark by Hilton Germantown!

10/10 Excellent

ching

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, looks like the property is newly renovated, clean and safe, weekend is very busy, but weekdays very quiet. Overall is excellent.
Stayed 2 nights in Apr 2024
Response from Alaina C. on Apr 8, 2024
Thank you for your valued feedback.

10/10 Excellent

Michole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alaina C. on Apr 11, 2024
Thank you for staying at Spark by Hilton Germantown!

10/10 Excellent

Joan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, smooth check in. Clean as a whistle, free tea and coffee and breakfast, comfortable beds. Would stay here again.
Stayed 1 night in Apr 2024
Response from Alaina C. on Apr 8, 2024
We appreciate you taking the time to share your feedback! Look forward to hosting you again.

10/10 Excellent

Mengying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alaina C on Apr 9, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Letty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alaina C. on Apr 9, 2024
Thank you for choosing to stay with us!

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to have more options for breakfast
Stayed 3 nights in Apr 2024
Response from Alaina C. on Apr 7, 2024
Thank you for your feedback. We will take your comments into consideration.

10/10 Excellent

Gladys

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My one night stay in this property was wonderful my family loved it. The property is well maintained and very clean. The staff are very professional and very helpful and will answer any questions you may have. I will definitely be staying here again on my next visit.
Stayed 1 night in Mar 2024
Response from Alaina C. on Apr 7, 2024
Thank you for taking the time to share your experience! We take great pride in maintaining our hotel and providing a wonderful experience for our guests. We hope to host you again in the near future!

10/10 Excellent

Danilo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very quite, friendly and helpful staff
Stayed 2 nights in Mar 2024
Response from Alaina C. on Apr 7, 2024
We appreciate the positive comments! Thank you for choosing to stay with us.

10/10 Excellent

Dr. Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient distance to my work place.
Stayed 1 night in Mar 2024
Response from Alaina C. on Apr 5, 2024
Thank you for choosing Spark by Hilton Germantown!

8/10 Good

Baloko

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern but limited dining option
Stayed 1 night in Apr 2024
Response from Alaina C. on Apr 5, 2024
We appreciate you taking the time to share your feedback. Thank you for choosing to stay with us!

2/10 Terrible

Athina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
THERE WAS A BUNCH OF BUGS IN THE ROOM I WAS SO UNCOMFORTABLE
Stayed 1 night in Mar 2024
Response from Alaina C. on Apr 2, 2024
We apologize for the negative experience. Please know that we have taken your comments into consideration as we work to improve. We hope to provide a better experience in the near future.

8/10 Good

Tiehong

Liked: Cleanliness, property conditions & facilities
It was alright
Stayed 2 nights in Mar 2024
Response from Alaina C. on Apr 2, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Xianlong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Alaina C. on Apr 2, 2024
Thank you for choosing to stay with us!

8/10 Good

Rachel

Traveled with family
It was nice and comfortable. Free breakfast, it means a bagel bar. They were left with only everything bagels and we had to go out for breakfast. So essentially it’s not a free breakfast. Only bagels.
Stayed 1 night in Mar 2024
Response from Alaina C. on Apr 2, 2024
Thank you for taking the time to share your feedback. Our apologies for not having all the breakfast options available for you. We are looking into this and will address it.

10/10 Excellent

michel, PREVOST

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from Alaina C. on Mar 28, 2024
Thank you for your positive feedback and choosing to stay at Spark by Hilton Germantown!

8/10 Good

Aparna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an average hotel with no coffee station inside the room but a common in the lobby where decaf container was empty all throughout my 2 days stay and the breakfast is the worst of all my hotel experiences till date, there is only bagels and muffins and a pathetic juice corner that’s all
Stayed 1 night in Mar 2024
Response from Alaina C. on Mar 28, 2024
Hello Aparna,We appreciate you sharing your experience with us! We will certainly take your comments into consideration as we work to improve the guest experience Looking forward to providing you with a more positive experience in the near future.

10/10 Excellent

Patricia

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
This property was well kept and the staff was very welcoming and helpful.
Stayed 1 night in Mar 2024
Response from Alaina C. on Mar 17, 2024
Thank you for choosing to stay with us!

8/10 Good

Lawrence

Stayed 1 night in Mar 2024
Response from Alaina C on Apr 7, 2024
Thank you for choosing to stay us!

2/10 Terrible

Kyong

Traveled with family
Noise from Hwy 270 kept my family getting any decent sleep, never planning to go back again.
Stayed 2 nights in Mar 2024
Response from Hilton Customer Service on Mar 17, 2024
We're very sorry to hear that you weren't able to get rest due to the noise from the highway. We will take your comments into consideration as we take steps to improve our hotel.

4/10 Poor

Rakesh

Stayed 1 night in Mar 2024
Response from Alaina C. on Apr 5, 2024
It seems we did not meet your expectations. We hope to provide you with a better experience in the near future.

8/10 Good

Monica

Clean
Stayed 1 night in Mar 2024
Response from Alaina C. on Mar 17, 2024
Thank you for choosing Spark by Hilton Germantown!

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly people
Stayed 1 night in Mar 2024
Response from Alaina C. on Mar 17, 2024
We're so pleased to hear that our team was nice and friendly. We strive to provide excellent service to all our guests.

10/10 Excellent

Cleo

Stayed 2 nights in Mar 2024
Response from Alaina C. on Apr 2, 2024
Thank you for choosing to stay at Spark by Hilton Germantown!

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024
Response from Alaina C. on Apr 2, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Sudhakar

Liked: Cleanliness, amenities, property conditions & facilities
Best budget friendly hotel
Stayed 2 nights in Mar 2024
Response from Alaina C. on Mar 10, 2024
Thank you for the positive feedback!

10/10 Excellent

messan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Alaina C. on Mar 17, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Zeki

Liked: Cleanliness, staff & service, property conditions & facilities
The place is quite and clean
Stayed 2 nights in Mar 2024
Response from Alaina C. on Mar 10, 2024
We appreciate you taking the time to share your experience!

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no restaurants in the area
Stayed 1 night in Mar 2024
Response from Alaina C. on Mar 10, 2024
There a couple of shopping centers with restaurants close by the hotel. Next time you're in the area, we can give you directions at the Front Desk. Thank you for choosing to stay with us!

8/10 Good

Lansana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soft white sheets pampered me through the night. Down stairs the staff were pleasant and helpful.
Stayed 2 nights in Feb 2024
Response from Alaina C. on Feb 29, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was included but there was no breakfast, just bagels. This should be mentioned when making reservations.
Stayed 2 nights in Feb 2024
Response from Alaina C. on Feb 29, 2024
Thank you for taking the time to share your experience. Our apologies for the miscommunication about our offerings for breakfast. We hope that doesn't deter you from visiting us again in the future.