Don't trust hotel guarantee
Posted Dec 28, 2016
I stayed here for four nights over Christmas to visit relatives in nearby Asbury Village. I had paid through Expedia for breakfasts for me and my son. At check in, the receptionist only gave me four breakfast passes for two people (should have been eight), presumably because my son would eat for free in the restaurant. This was not the restaurant policy, however, and they charged me for his breakfasts until I got it worked out. Eventually, the receptionist gave me additional breakfast passes but she seemed to be breaking some rule to do so; so kudos for her sense of fairness and jeers for the management.
As for the rooms, ours was poorly lit but relatively quiet. The floors in the room were filthy and housekeeping didn't service the room at all on the third day. There was also no hot water (barely luke warm) at 9pm when we returned for the night. When I pointed out the lack of basic services, the receptionist ignored the unmade room and blamed the lack of hot water on three tour buses of students. He made no offer to discount the room per the hotel guarantee and instead offered me breakfast passes that I had already paid for! Clearly, he was more concerned about the big tour bus contract than whether my family would be repeat business, which we won't unless Holiday Inn makes a serious effort to make-up for their poor showing.
Comment from Hotel Management
Dec 31, 2016 by barak sam, Hotel Management
Thank you so much for letting us know how disappointed you were with your stay. there is no excuse for poor service or a dirty room. I sincerely apologize and would be happy to ensure a better e do appreciate and share your feedback with the staff. Happy New Year