Seasonal outdoor pool

Reviews of The Rockville Hotel, a Ramada by Wyndham

3.5 out of 5
The Rockville Hotel, a Ramada by Wyndham
Research Court, 3, Rockville, MD

Reviews

7.2

Good

Rating 10 - Excellent. 328 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 170 out of 1002 reviews" "
Rating 4 - Poor. 120 out of 1002 reviews" "
Rating 2 - Terrible. 127 out of 1002 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Bryant,We're glad to hear you had a nice stay. If you have any further feedback, please feel free to reach out to our management team for assistance. Thank you for choosing our hotel for your visit.

6/10 Okay

Michelle, New York

Disliked: Staff & service
It was what I expected for a cheap Ramada in a business park. I appreciated free on site parking. However when I checked in, I was given a key for a room that had someone in it. I felt horrible that I walked into someones room while they were asleep in bed. The front desk attendant didn't apologize or seem to care at all, she just gave me a new key to a different room.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Michelle, We apologize for the inconvenience you experienced during your stay. Rest assured, your feedback will be shared with the team for improvement. Our priority is our guests' comfort and safety, and we regret this oversight occurred. We value your input as it helps us enhance our services for all guests in the future.

10/10 Excellent

Shirlee, Fresno

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there had been an exhaust fan system in the bathroom
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Shirlee,Thank you for your feedback, we appreciate your suggestion for an exhaust fan in the bathroom. Guest comments like yours help us improve our services for future visitors. We hope to welcome you back soon and provide an even better experience for you next time.

10/10 Excellent

Don

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are large compared to other hotels.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Don,We appreciate your feedback on our spacious rooms and are glad you found them to your liking.

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Ricardo,We appreciate your positive feedback regarding our staff. Our team strives to provide excellent service to all our guests. Please do not hesitate to reach out if you need any further assistance.

4/10 Poor

Sudeep

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly is not bad shape and smelly. Definitely there are better options available in this area for similar price
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Sudeep,We value your feedback and regret to hear about your experience. Guest satisfaction is our priority, and we assure you that steps are taken to address any concerns raised. Please feel free to contact our management to discuss your stay in further detail. We appreciate your time in sharing your thoughts with us.

6/10 Okay

Dave

Fair
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Dave,We appreciate your feedback and take all guest comments seriously. Should you wish to discuss your experience further, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

4/10 Poor

Helen, RED LION

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
I was bummed as i booked the rooms and added my partner's name as a guest, but at chdck in, they wouldn't add my Wyndham number stating my partner was the only one on the rooms amd that i booked 3rd party. When ive never bad this issue before. The hotel itself was really pretty.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Helen, We're glad to hear that you found our hotel to be aesthetically pleasing. Our policies regarding loyalty program memberships are in place to ensure the highest level of service for all our guests. For any further inquiries regarding your Wyndham rewards, please reach out to our management team directly. Thank you for your understanding.

8/10 Good

Dean, Kensington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Dean, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rockville Hotel is a great location for us to visit our grandchildren in Darnestown. It was clean and quiet with easy parking.
Stayed 4 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Pam,We are delighted to hear that you found Rockville Hotel convenient for your visits to see your grandchildren in Darnestown. Our team takes pride in providing a clean, quiet environment and hassle-free parking for our guests. We hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access. Abundant parking
Stayed 4 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Roderick,We're pleased to hear you enjoyed our convenient location and parking facilities. Your feedback is truly appreciated as we strive to offer a positive guest experience. If you have any further comments, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from the front desk staff was excellent however service provided by the maintenance staff (cleaning) could be better. I would definitely stay there there in the future.
Stayed 4 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Sonia,Thank you for acknowledging the excellent service provided by our front desk staff. We appreciate your feedback on the cleaning service and will address this internally for improvement. We look forward to welcoming you back in the future.

10/10 Excellent

sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
y
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello sheldon,We appreciate your feedback and regret to hear about the challenges you encountered during your stay. Rest assured, we will address these concerns internally to improve our services for future guests. For any further assistance or feedback, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. I was able to walk to the bus stop and connect with the subway train. Very clean and friendly staff. I did not have a need for parking, but they have a large parking area.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Susan,We are delighted to hear that you found our location convenient for your transportation needs and appreciated our cleanliness as well as friendly staff. It's great to know that you noticed our spacious parking area for future reference. Thank you for sharing your feedback with us.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient for my business meeting. I was able to walk to the office. Hot breakfast was available for a very affordable price. Ample parking and coffee available 24 hrs.!!!
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Mark,We are delighted to hear that you found our hotel's location convenient for your business meeting and enjoyed the amenities we offer such as our hot breakfast and 24-hour coffee service. We strive to provide a pleasant experience for all our guests and appreciate your feedback.

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is clean and the rooms are large... Pleasent surprise. A nice Ramada hotel. Breakfast was good.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Sam,We are glad to hear that you found our hotel clean and the rooms spacious. It's great that you enjoyed our breakfast offerings during your stay at Ramada. We appreciate your positive feedback and hope to welcome you back in the future.

4/10 Poor

Joe

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Joe, We apologize if your experience did not meet your expectations. We would appreciate it if you could kindly reach out to our hotel directly to provide us with any feedback so that we can address any issues you may have encountered. We value your input and hope to have another opportunity to serve you in the future.

10/10 Excellent

Ron

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Ron,We are thrilled to hear that you had a fantastic stay at our hotel! We appreciate your support and are delighted that you enjoyed your time with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back on your next visit.

10/10 Excellent

Rose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Rose,Thank you for your kind words about our property! We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that our guests feel comfortable and have a memorable time. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Maurice,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will use them to improve our services. Should you have any further concerns, please feel free to contact our management team directly.

10/10 Excellent

Saima

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Saima,Thank you for choosing our hotel for your recent stay. At our hotel, we strive to provide excellent service and a comfortable experience for our guests. We appreciate your positive rating and are delighted to hear that you had a great time with us. We hope to welcome you back in the future for another wonderful stay.

8/10 Good

Torrin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Torrin, Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience with us. If you have any feedback or comments that you would like to share, please don't hesitate to contact us directly. We value your opinion and would love to hear from you.

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
The staff is very friendly and helpful. Great breakfast $. Very affordable. Front desk staff are the nicest people.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello JULIO,Thank you for your kind review! We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed our affordable rates and great breakfast. We strive to provide exceptional service, and we're glad we could make your stay enjoyable. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

10/10 Excellent

Nixon

Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Nixon,We are delighted to hear that you had a fantastic experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a memorable stay. If you have any further comments or feedback, please do not hesitate to reach out to us. We hope to welcome you back in the future for another wonderful stay.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Brian,We appreciate you taking the time to rate our hotel. We hope you had a pleasant stay and would love to welcome you back in the future. If there is anything specific you would like to share with us, please don't hesitate to reach out to our hotel directly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Dear Guest,We appreciate you choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. Should you have any future travel plans, we would be delighted to welcome you back to our hotel.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Non functioning toilet
I booked a one night stay at this hotel. The check in process was pretty smooth. After receiving my key, I headed up to the second floor. Unfortunately, my key would not work. I tried it multiple times and still the same result. I was quite annoyed because I had been driving for a while and really needed to use the restroom. I had to return to the front desk. The front desk attendant gave me a new set of keys. Once again, I trekked to the second floor. Thankfully, the keys worked and I headed straight to the bathroom. After relieving myself, I tried to flush the toilet only to realize it wasn’t working. I called the front desk and was placed on hold. After being on hold for at least 3 minutes, I hung up and went back to the front desk to report the issue. A different attendant was at the front desk. After explaining the situation to him he stated that he would call someone to look at it. I had an appointment and needed to leave so I asked him how soon the person would get there. His response was that he didn’t know and he’d have to call the person first to see when they were available. At this point, I requested a new room and he claimed he couldn’t assign me a new room until someone checked the toilet and it was resolved. I explained to him that I had to leave and asked if he could assure me that when I returned the toilet would be fixed or I’d be assigned a new room. He stated that he couldn’t make a decision until they examined the bathroom. I proceeded to leave.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Michelle,We apologize for the inconvenience you experienced during your stay. We understand the frustration of encountering key issues and a malfunctioning toilet. Our team strives to provide a seamless experience for our guests, and we apologize if we fell short on this occasion. Your feedback is appreciated, and we will certainly address these concerns with our staff to ensure a smoother process in the future. We hope you will give us another chance to provide you with a more enjoyable stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Jennifer,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are always professional, helpful and friendly.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Cynthia,Thank you for your kind words about our staff. We strive to provide a high level of professionalism, helpfulness, and friendliness to all our guests. We greatly appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

JULIO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
This is an amazing hotel. It will become my favorite when in Rockville, MD. The staff at the Reception is very helpful. Ms. Colonete gives the best tips and info. The omelettes, custom made to order, at the breakfast buffet are excellent. The room was outstandingly clean and so was the bathroom. I am definitely coming back. There is plenty of convenient parking. Easy to access from the Highway.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello JULIO,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at our hotel in Rockville, MD. Our dedicated staff, including Ms. Colonete, takes great pride in providing helpful tips and information to enhance our guests' experiences. Moreover, we're delighted that you loved our delicious custom-made omelettes at breakfast and found your room and bathroom to be outstandingly clean. We look forward to welcoming you back again in the future.

6/10 Okay

Deborah, Hershey

Liked: Staff & service, amenities
Found a bug in the bed this morning.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Deborah, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Donna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Donna, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your visit. If you could kindly reach out to us with any specific concerns, we would greatly appreciate the opportunity to address them and improve our services. We value your feedback and hope to have the chance to exceed your expectations in the future.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Nick, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

jaime

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The fire alarm beeps like 4 times in the morning waking me up between 6 and 9 so there you have it.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello jaime, We apologize that you experienced inconvenience due to the fire alarm during your stay. Our team is committed to ensuring the safety of our guests and sometimes these alarm tests are necessary. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.

2/10 Terrible

Norma

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There were bed bugs! In my room so I left paid for 2 nights only stayed 1 I notified front office but the young man didn’t care he was on the phone. He wrote down the room number and said to call about reimbursing me
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Norma, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Haoran

Stayed 4 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Haoran, We're sorry to hear that your experience at our hotel was not up to your expectations. We encourage you to reach out to us directly so that we can address any concerns you may have had during your stay. We always strive to provide our guests with a positive experience and would appreciate the opportunity to learn from your feedback.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Madeline,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. We appreciate your support and hope to have the opportunity to welcome you back in the future to provide another exceptional stay.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Ian, Thank you for choosing our hotel for your recent stay. We appreciate your rating and hope you had a comfortable experience. If there is anything specific you would like to share with us regarding your stay, please feel free to reach out to us directly. We value your feedback and would love to hear from you. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited for a quick business trip. The property is clean, internet is fast, and breakfast was excellent...
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Gabriel,Thank you for sharing your positive feedback on our clean property, fast internet, and excellent breakfast. We appreciate your business and hope to welcome you back in the future for another successful business trip.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Cynthia,Thank you for choosing to stay with us. We are glad to hear that you found our hotel to be a good place to stay. We appreciate your feedback and hope to welcome you back in the future for another great experience.

2/10 Terrible

Danielle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in your rental car, its safer.
Awful we arrived and checked in. We had been traveling so my daughter got ready to take a shower, and i was relaxing on the bed. The maintenance guy burst through the door without knocking or announcing himself, to replace the tv. There was loud people in the halls, yelling, knocking on doors. 430am there was an aggressive knocking at our door, i answered and it was the fire department. There was no alarm going off in our room, but we were to evacuate the building, We stood outside in the cold while the firemen and police searched the building. It was just people smoking in their rooms. In the morning we were charged for a horrible breakfast, and when we discussed our room with the front desk, she was more concerned with giving her number to a guy hitting on her. We went back up to the room, trash in the hallways, several drunken individuals carrying liquor bottles through the hall. Absolutely no one raising a concern. If you are going to let a full on party through the whole hotel, maybe let the guests who didnt sign up for that know. so we can find other accomodations next time. I dont recommend anyone stay here, its dirty, unsafe and no one cares about it.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Danielle, We apologize for the inconvenience you experienced during your stay. Our maintenance staff should have provided proper notice before entering your room, and we will address this issue internally. Regarding the disturbance in the hallways, we strive to maintain a peaceful environment for all guests and we regret that this was not your experience. We appreciate your feedback and take your concerns seriously. We hope you will give us another chance in the future to provide you with a better stay.

8/10 Good

Jason

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Definitely time for a serious update
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Jason,Thank you for your feedback. We appreciate your input and take it into consideration for future improvements.

4/10 Poor

Deonte

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Deonte, We appreciate your recent stay at our hotel. We encourage you to reach out to us directly with any specific feedback on your experience so that we can address any areas that may have fallen short of your expectations. We value your input and hope to have the opportunity to welcome you back in the future for an improved stay.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience of my life
The photos on the website are very deceiving. During our stay, you would've thought we were at a nightclub. There were about 10 people to a room, occupying around 15 rooms, music blasting all night, people yelling, smoking weed/cigarettes in the room/hallways/common areas, our room phone did not work to call the front desk, and to top it off, the fire alarms went off around 5 in the morning due to people smoking. While we were outside, we were told that the hotel was an extension of homeless people. This was the worst experience of my life. I'm not sure why hotels.com keeps them on their website for people to book here. Also, when we first checked in, there were 2 detectives that came in to look for someone. I tried adding photos, however the app will not allow me to.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Dear Guest, Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take your concerns seriously and will address them internally. We apologize for any inconvenience caused during your stay. For further assistance, please contact our management directly. Thank you for bringing this to our attention.

10/10 Excellent

Jahdiel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice customer service
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Jahdiel,Thank you for your positive feedback on the cleanliness of our hotel and the excellent customer service you received. We appreciate your kind words and are glad that you had a pleasant experience during your stay with us. If you have any future travel plans, we would love to welcome you back and provide you with another enjoyable stay.

8/10 Good

Sabina

Liked: Property conditions & facilities
Disliked: Staff & service
When I was approaching the front desk, there was a black lady, I believe her name was Tasha or Tonya. She was standing behind the desk with a Hispanic woman. I walked up to the desk and said "good morning." She abruptly put her finger up and said "excuse me ma'am!" And started talking to the Hispanic lady. When she was done talking, I said "good morning" again. She said "yes?" I never got "hi, hello, morning, or how are you"? In return. I thought that was rude. It was almost as though I was disturbing her. She should have said "good morning, I'll be with you in a moment." She wasn't very welcoming. Aside from her, the place is nice.
Stayed 1 night in Nov 2023
Response from Manager on Dec 23, 2023
Hello Sabina, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your check-in process. We strive to provide a warm and welcoming atmosphere for all our guests, and we're sorry if this was not reflected during your interaction. We appreciate your kind words about the overall property and hope you had a pleasant stay with us otherwise.

8/10 Good

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean room
Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Hello Alexis,Thank you for your feedback! We are delighted to hear that you enjoyed your stay in our nice, quiet, and clean room. Providing a comfortable and peaceful environment is our top priority. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Hello Walter,afternoon! Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconveniences encountered during your stay. We take all guest comments seriously and will use your feedback to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out to our management team directly.

4/10 Poor

Damia

Stayed 2 nights in Nov 2023
Response from Manager on Dec 22, 2023
Hello Damia, We regret to hear that your recent experience at our hotel did not meet your expectations. We apologize for any inconvenience caused during your stay. If you have any specific feedback or concerns, please reach out to us directly, so that we can address them appropriately. We appreciate your time and hope to have the opportunity to welcome you back in the future.

8/10 Good

HOLLY

Traveled with partner
The hotel does not have a restaurant or cafe, and restaurants nearby require a car to access.
Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Hello HOLLY,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the lack of a restaurant or cafe on-site. While we strive to meet the needs of all our guests, we understand that this particular aspect fell short of your expectations. We appreciate your suggestion and will certainly take it into consideration for future improvements.