Ratings based on 350 Verified Reviews

3.2 out of 5
61% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from new york

Terrible

Posted Nov 18, 2017
All of the rooms are smells cigarette. Dirtiest hotel ever
Comment from Hotel Management
Nov 20, 2017 by Hotel Management, Hotel Management
Emir, we apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from NY/NC

Great Place to stay

Posted Nov 15, 2017
Pros: It was close to stores and people that I needed to be with.
Cons: I can't think of any thing. It was everything and more
Location: Bethpage is a great location, it's close to the train station (Bethpage or Hicksville) taxi service and stores of all kinds. Thank you.
I sold my co op and needed a place to stay before the new people did the work through and after it was sold it was great as it had a kitchen area so I did not have to eat all meals out! Thank you so much for your help
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Carol, hank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We hope to welcome you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Mediocre

Posted Oct 27, 2017
Pros: Clean
Cons: Add fresh fruit to complimentary continental breakfast Have all kitchen supplies available in rooms Have security Have someone at front desk
Location: Remote for walking to things nearby, driving was fine for shopping center, grocery and other services.
This location in Bethpage, NY is basically good for overnight stay at most 2 nights. There's no amenities. Parking lot to room and back out. The courtesy breakfast is a quick/non nutritional. Shop before you arrive if possible, grocery within 2 miles.
Comment from Hotel Management
Oct 28, 2017 by Hotel Management  , Hotel Management
Thanks for evaluating your stay. We are happy to read you liked our well-kept property and that our location was perfect for your needs. That being said, we are sorry our complimentary breakfast was not up to your satisfaction. Your feedback will be shared with our food and beverage team. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management 
1 out of 5
by A verified traveler from long island, bethpage

Everything was horrible

Posted Oct 26, 2017
There was ants and other bugs in my bed, I got bit, no pots and pans in the kitchen area..
Comment from Hotel Management
Oct 28, 2017 by Hotel Management  , Hotel Management
Briana, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 
1 out of 5
by A verified traveler from long island, ny

Yuck

Posted Sep 8, 2017
The staff was very nice and friendly. I feel bad saying anything bad but feel it is my duty to warn others. I stayed here because most hotels were booked and I needed a place to stay. The room was filthy and dingy and not updated. There was gum stuck to the floor and blood on the sheets. There was a huge stain on the floor and I'm not sure if it was blood or something else. The room smelled of urine and the garbage dump was in the hallway with the rooms. The bathroom toilet had a black ring around it and there was dirt in the shower. I had to sleep in my clothes because I didn't want my skin to touch the sheets. I considered sleeping in the car but the lot did not feel safe and it was raining. Breakfast was a joke although due to the filth I had no intention of eating. I left the hotel feeling grateful for all I have and that I have always had a roof over my head. The place was a real dump.
Comment from Hotel Management
Sep 10, 2017 by General Manager , Hotel Management
We sincerely apologize for the problems you encountered in your room while you were here. To ensure a clean, fresh accommodation for every guest is most important for us, but we are extremely sorry we fell short in making this happen for you. I have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, General Manager
2 out of 5
by A verified traveler

Disgusting Mattress and cigarette stench

Posted Aug 9, 2017 on Hotels
Reserved a double bed room and got king size bed with pull out. Mattress was covered with what looked like blood stains all over. It was covered with a mattress cover, but the stains could be seen through the cover. Although we requested and got a non smoking room, Room was located on a floor where smoking was permitted and the stench of smoke came through every crack into the room. I Alerted the front desk attendant, but he offered only a can of glade freshner he had sitting on the counter. He stated he was fully booked. All surrounding hotels were fulky booked so we were subjected to the conditions of this room . To try and get some needed sleep, I asked for extra sheets to cover the mattress and try to give us some false piece of mind. Made sure my overnight bag made it straight to the laundry with all its contents to then follow that with an 1 1/2 of extreme heat to kill anything that might have lingered as well as a hot shower. Would've preferred to sleep in my car.
Comment from Hotel Management
Aug 11, 2017 by Manager, Hotel Management
We are sorry you encountered cleanliness and service issues during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. I have shared your feedback with both my teams, and will use this as a training opportunity to improve our service delivery. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
5 out of 5
by Stephanie

Posted Jul 28, 2017 on Hotels
It was great
Comment from Hotel Management
Jul 30, 2017 by Manager, Hotel Management
Stephanie, thank you for the five-star rating. We are happy to know that you had great stay with us. Thanks for the business, and we hope to see you again soon at Extended Stay America - Long Island - Bethpage. Sincerely, General Manager
2 out of 5
by john

Posted Jul 28, 2017 on Hotels
Comment from Hotel Management
Jul 30, 2017 by Manager, Hotel Management
John, please accept our apologies for failing to provide you with a stay that met your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future to provide you with a better experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Mountain View, CA

Extended Stay America, Bethpage

Posted Jul 19, 2017
Pros: Clean, quiet, private.
Location: Close to Bethpage state park, highway 135, northern parkway and several good eateries.
I felt that this was a good value for the money spent. The room was clean and had 2 comfortable beds, plus a small kitchen that we could use if we wanted to. They are not a full service hotel, so we made our own beds and exchanged our used towels for clean ones. I really liked that we did not have to rush out so that they could come by and make up the room. They offer free continental breakfast which was just ok. I would stay there again.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Nan, thank you for reviewing your stay with us. We are glad to read you liked our convenient location and the value we offer. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler from Scarsdale, NY

Posted Jul 19, 2017
2 night stay and the maids never came by the room to clean it or refresh towels.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Joe, thank you for staying with us. We are sorry for the inconvenience you experienced while here. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. Towels and linens are also available at the front desk anytime and are always complimentary. We are sorry this was not communicated to you at the time of check-in. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager