Exterior

Reviews of Beverly Wilshire - Beverly Hills, A Four Seasons Hotel

5 out of 5
Beverly Wilshire - Beverly Hills, A Four Seasons Hotel
9500 Wilshire Blvd, Beverly Hills, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 741 out of 975 reviews" "
Rating 8 - Good. 135 out of 975 reviews" "
Rating 6 - Okay. 55 out of 975 reviews" "
Rating 4 - Poor. 23 out of 975 reviews" "
Rating 2 - Terrible. 21 out of 975 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with old world charm in modern surroundings..
Stayed 7 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous high end hotel
Stayed 3 nights in Feb 2024
Response from Reed Kandalaft, RVP & GM on Mar 4, 2024
Dear Lisa, Thank you for letting us know you enjoyed our "gorgeous" hotel. Should your travels bring you back to Beverly Hills, I do hope we'll have the pleasure of welcoming you for another 5 out of 5 star stay! Kind regards,

10/10 Excellent

Afshin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Murray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place to stay in LA for us
Stayed 6 nights in Jan 2024
Response from Reed Kandalaft, RVP & GM on Feb 12, 2024
Thank you Murray for your continued patronage and kind words. We know there are many places to choose from when coming to Los Angeles, and are honored that you continue to choose our legendary hotel. Cheers!

10/10 Excellent

WESLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best Four Seasons Hotel in the world!
Been a customer of Beverly Wilshire for over 15yrs.... Yes we've also stayed at other hotels in other parts of the world (besides Los Angeles), Four Seasons brand out wins almost every competitors...and among all the Four Seasons we've stayed at across the world, Beverly Wilshire is definitely the TOP 3! Over the years, Beverly Wilshire have made lots of improvements over the years and definitely to the better. Keep up w/ the great awesome work!!! We'll definitely return
Stayed 5 nights in Dec 2023
Response from Reed Kandalaft, RVP & GM on Jan 2, 2024
Dear Jason, You have us blushing! I am honored to see you think we're "one of the best Four Seasons hotels in the world". Thank you. It will be my pleasure to share your kind words with our incredible team. We look forward to your return in 2024. Until then, Happy New Year!Kind regards,

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel in a beautiful historic area. The service at the hotel is high end and I love the poolside area. Will definitely come back! I highly recommend that you try the sunflower dessert or the affogato if you have a sweet tooth
Stayed 1 night in Dec 2023
Response from Reed Kandalaft, RVP & GM on Jan 2, 2024
Dear Amal, Thank you for taking the time to review your stay with us. I am delighted to read you found our central location in the heart of Beverly Hills to be ideal, complete with exemplary customer service. Thank you also for the recommendation to try some of Chef Riccardo Menicucci's tantalizing desserts in THE Blvd. I know he appreciates your endorsement. We hope to welcome you back again soon in the new year!Kind regards,

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! I took a room with a balcony overlooking the pool and it was fabulous. Highly recommend to try the sunflower dessert and their affogato at their restaurant. Would definitely stay here again
Stayed 1 night in Dec 2023
Response from Reed Kandalaft, RVP & GM on Jan 2, 2024
Dear Amal, Thank you for your endorsement of Chef Riccardo Menicucci's desserts in THE Blvd. I am also happy to read you enjoyed your room and delighted of course that we'll have the pleasure of welcoming you back. Until then, Happy New Year! Kind regards,

8/10 Good

Amal

Stayed 1 night in Dec 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience all around.
Stayed 2 nights in Nov 2023
Response from Reed Kandalaft, RVP & GM on Jan 2, 2024
Dear Alice, Thank you for letting us know that you had a "wonderful experience all around". That is music to our ears! I look forward to sharing your kind words with the entire Beverly Wilshire team. We hope to welcome you back in the new year. Kind regards,

10/10 Excellent

Maria, LAS VEGAS

Stayed 4 nights in Dec 2023

10/10 Excellent

Aydin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff …. Very helpfull , polite and friendly
Stayed 2 nights in Nov 2023
Response from Reed Kandalaft, RVP & GM on Jan 2, 2024
Dear Aydin, Thank you for letting me know that our staff was helpful, polite and friendly. I look forward to sharing your kind words with our team. We hope to welcome you back in the New Year for another memorable stay. Kind regards,

10/10 Excellent

Nina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sonia at the front desk was so helpful, she went way and beyond to be of assistance, especially it was my husband's BDay!
Stayed 1 night in Nov 2023
Response from Reed Kandalaft, RVP & GM on Jan 2, 2024
Dear Nina, Thank you for letting us know Sonia made for a memorable celebratory stay. It will be my pleasure to share your kind words with her. We hope to welcome you back again soon for another 5 star stay. Until then, Happy New Year! Kind regards,

10/10 Excellent

Ma Lourdes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was restful and comfortable. Excellent service.
Stayed 5 nights in Nov 2023
Response from Reed Kandalaft, RVP & GM on Jan 2, 2024
Dear Ma Lourdes, I'm delighted to read your stay was "restful and comfortable", complete with "excellent service". Thank you for sharing and we hope to welcome you back in the New Year for another 10 out of 10 stay! Kind regards,

10/10 Excellent

Alok

Stayed 4 nights in Nov 2023

10/10 Excellent

Leah

Stayed 4 nights in Nov 2023

10/10 Excellent

Kathryn M, Marysville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that a world class restaurant was onsite, Cut. The food was excellent.
Stayed 4 nights in Nov 2023
Response from Reed Kandalaft, RVP & GM on Jan 2, 2024
Dear Kathryn M,I am delighted to read you enjoyed our MICHELIN-recommended steakhouse, CUT. As the original location of this restaurant, we are certainly proud of the team - from their exemplary customer service to exquisite cuisine. We hope to welcome you back again soon for another memorable meal and 5 star stay! Kind regards,

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful hotel and the best staff ever. Sonia at the front desk was so helpful with accommodating our requests. The whole staff was friendly and made our stay so special!
Stayed 4 nights in Nov 2023
Response from Reed Kandalaft, RVP & GM on Jan 2, 2024
Dear Teri, I'm happy to read you found our location to be "great", our hotel "beautiful" and staff "friendly". It will certainly be my pleasure to let Sonia know that her exemplary customer service ensured for a special and memorable stay. We hope to welcome you back again soon.Kind regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay...
First of all the staff was great. And I mean great, couldn't have made our stay any better. Excellent room, fantastic restaurant and bar. Location, location, location. Highly recommended.
Stayed 2 nights in Nov 2023
Response from Reed Kandalaft, RVP & GM on Nov 13, 2023
Dear Philip, Thank you for the time you've taken to review your recent stay with us. I am elated to see that our team provided for a "great" experience. We appreciate the endorsement and certainly hope to have the pleasure of welcoming you back again soon. Kind regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Goes without say the hotel is in a great location. Instantly got an upgrade when checking in which was a nice touch. Not cheap - each cheque was near $120 minimum. Also didn’t get my ‘free breakfast’ as a gold member of Hotels.com as a valued member. Hotel didn’t really want to engage in this conversation which left it a little awkward to ask and have to deal with hotels.com directly.
Stayed 3 nights in Oct 2023
Response from Reed Kandalaft, RVP & GM on Nov 7, 2023
Dear Valued Patron, I am of course delighted to read you enjoyed your upgrade and appreciated our central location in the heart of Beverly Hills. While we are not part of Hotel.com's gold member program, I am sorry that you were left feeling uncomfortable after your interaction with our team. I will certainly review this with them to ensure this doesn't happen again moving forward.

10/10 Excellent

John

Stayed 3 nights in Oct 2023

4/10 Poor

Ekaterina

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not a service you would expect from a 4Seasons. We often stay at 4season and this one was the biggest disappointment. No desire to help when you ask.
Stayed 4 nights in Oct 2023
Response from Reed Kandalaft, RVP & GM on Nov 7, 2023
Dear Ekaterina, I am of course greatly dismayed to read your review and would appreciate the opportunity to speak with you. As Hotels.com maintains your privacy, I would kindly ask that you call our hotel directly and ask to speak with me: Reed Kandalaft. Thank you...

10/10 Excellent

Lydia

Stayed 1 night in Oct 2023

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and fantastic hotel
Stayed 4 nights in Oct 2023
Response from Reed Kandalaft, RVP & GM on Oct 27, 2023
Dear Philippe, Thank you for letting us know that you enjoyed our "perfect location". I'm also happy to read you found our hotel to be "fantastic"! I look forward to sharing your kind words with the entire Beverly Wilshire team. We hope to welcome you back again soon.

4/10 Poor

Chung Man

Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Soleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to upgrade, love the hotel location
Stayed 3 nights in Sep 2023
Response from Reed Kandalaft, RVP & GM on Oct 7, 2023
Dear Soleen, I'm delighted to read you enjoyed our central location, in the heart of Beverly Hills. We hope to welcome you back again soon for another 5 out of 5 stay. Kind regards,

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Royal Treatment
I brought my granddaughter for the weekend to celebrate her birthday and go shopping. Everything was wonderful. The room was large and the bed so comfortable. We were treated like royalty. The staff left a teddy bear in the room for her and she was thrilled. I have nothing but praise for the hotel and staff.
Stayed 2 nights in Sep 2023
Response from Reed Kandalaft, RVP & GM on Oct 7, 2023
Dear Edith, I'm delighted to read you enjoyed the "royal treatment" during your recent stay with your granddaughter. Thank you for sharing and letting us know you have "nothing but praise for the hotel and staff". We hope to welcome you both back again soon for another fun, celebratory trip. Kind regards,

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly professional and accommodating to our request. The room and hotel was very clean. I had surgery near by and they went above and beyond to make sure I was as confortable as possible.
Stayed 2 nights in Sep 2023
Response from Reed Kandalaft, RVP & GM on Oct 7, 2023
Dear Diana, Thank you for letting us know that you found our team to be "very friendly" and "professional", ensuring your comfort post-surgery. It will be my pleasure to pass your kind words on to our entire team. Kind regards,

10/10 Excellent

Néstor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Reed Kandalaft, RVP & GM on Oct 7, 2023
Nestor, thank you for letting us know you had a "great" stay! We hope to welcome you back again soon. Kind regards,

10/10 Excellent

Dazhao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Jae Ho

Stayed 3 nights in Aug 2023

10/10 Excellent

Henning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Yasmine

Stayed 5 nights in Aug 2023

10/10 Excellent

HANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 6 nights in Aug 2023
Response from Reed Kandalaft, RVP & GM on Sep 18, 2023
Dear HANA, I am delighted to read you had an "amazing" stay. We hope to welcome you back again soon for another 10 out of 10 experience at our legendary hotel. Kind regards,

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and walkable to so many places. The service was impeccable.
Stayed 4 nights in Aug 2023
Response from Reed Kandalaft, RVP & GM on Sep 18, 2023
Dear Gregory, Not only am I delighted to read you experienced "impeccable" service, but that you also appreciated our central location in the heart of Beverly Hills. Should your travels bring you back to Los Angeles, I do hope we'll have the pleasure of welcoming you back to our legendary hotel. Kind regards,

4/10 Poor

Victor

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
More than a thousand dollars for a night you expect to be an awesome experience. It was my anniversary and I was given a room in the back of the property that had a strong smoke smell during all night. I’m very allergic of it and had headache. Called twice to the front desk about it and nothing was done. Informed at check out, they didn’t even apologized. Bad experience, not worthy the money for a property that is supposed to be smoke free. Tried to contact the front desk manager and vice president of the property after checkout and it’s been 2 weeks with no answer as per Expedia. Disappointed. Was expecting to be the perfect day and ended up being a stressful night. Nice hotel, old room needing repairs, bathroom door doesn’t close, bad customer service for a Four Season brand that I’m used to.
Response from Reed Kandalaft, RVP & GM on Sep 18, 2023
Dear Victor, I am of course greatly disappointed to read your review. Could I kindly ask that you call the hotel and ask for myself: Reed Kandalaft so I can speak with you about your experience?

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so polite. Rooms are very spacious and clean. OMG the pillows and mattress are extremely comfortable. Great location to everything. Property is an older property but it is well kept for sure. Love the fresh flowers they put out everyday.
Stayed 8 nights in Aug 2023
Response from Reed Kandalaft, RVP & GM on Sep 18, 2023
Dear Candice, Thank you for letting us know that you had a great experience and appreciated our "polite" staff. I am also happy to read that you found the rooms to be "very spacious" and enjoyed our luxurious, signature pillows and mattress. We hope to welcome you back soon for another 5 out of 5 stay soon!

10/10 Excellent

Eugenio, El Paso

Stayed 1 night in Aug 2023

2/10 Terrible

Arman

Disliked: Staff & service, property conditions & facilities
Not worth the travel
Stayed 1 night in Aug 2023
Response from Reed Kandalaft, RVP & GM on Aug 28, 2023
Dear Arman, I am of course disappointed to read your review and would greatly appreciate the opportunity to speak with you. As Expedia maintains your privacy, I would kindly ask that you call our hotel and ask for myself: Reed Kandalaft. Kind regards,

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property in Beverly Hills
Stayed 1 night in Aug 2023
Response from Reed Kandalaft, RVP & GM on Aug 21, 2023
Dear Francisco, I'm delighted to read you found our property to be the "best" in Beverly Hills. Thank you! I do hope you'll come back to see us again soon.

10/10 Excellent

Stacie

Stayed 3 nights in Aug 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Fantastic location, friendly service, we had an m=mazing time.
Stayed 3 nights in Aug 2023
Response from Reed Kandalaft, RVP & GM on Aug 21, 2023
Dear Adam, Thank you for letting us know that you found our staff to be "friendly" and that you enjoyed our central location in the heart of Beverly Hills. Should your travels bring you back to the Los Angeles area, I do hope we'll have the pleasure of welcoming you back for another "amazing" stay.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Angelica

Stayed 2 nights in Jul 2023

10/10 Excellent

Matthew, Edmonton

Stayed 2 nights in Jul 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay, close to Rodeo if you're visiting.
Stayed 2 nights in Jul 2023
Response from Reed Kandalaft, RVP & GM on Aug 21, 2023
Dear Taylor, I'm delighted to read you enjoyed our central location in the heart of Beverly Hills. Whether looking to dine, shop or explore - Beverly Wilshire, A Four Seasons Hotel is certainly the place to stay when in the Los Angeles area. We hope to welcome you back for another "wonderful" stay soon. Kind regards,

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023