Ratings based on 481 Verified Reviews

3.9 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New York

Safety issues particularly for young girls.

Posted Jan 14, 2018
There are safety concerns at this hotel. It is not in a good location. The staff is a bit “too”friendly particularly with 2 -19 year old girls!
Comment from Hotel Management
Jan 17, 2018 by Manager, Hotel Management
We appreciate your rating of our hotel. Thank you for being a valued guest and for providing us the feebdack regarding our staff and location. We appreciate you taking the time to share your experience and to bring these matters to our attention.
3 out of 5
by A verified traveler

Posted Jan 10, 2018
We asked if they had room in the higher floor. They replied that their hotel was four level high and our room was on 2nd level and considered high! Employee maintained the breakfast area nice though. The shower curtain was too close to the shower head. Your body touched the curtain when showering. Probably try to avoid next time.
Comment from Hotel Management
Jan 17, 2018 by Manager, Hotel Management
We always strive to give our valued guests a wonderful experience so thank you so much for the feedback regarding our breakfast and room. We appreciate you taking the time to share your experience and to bring these matters to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mew Jersey

Comfortable, reasonable, relaxing

Posted Jan 2, 2018
Pros: Bedding is very comfortable with a choice of pillows -firm or soft. Nice breakfast.
Cons: Drapes a bit shabby, towels a bit thin.
Location: Convenient to lots of interesting sites - the Golden Triangle, scenic drives along Mulholland Drive through the canyons and mountains.
I prefer boutique hotels to the more common chain hotels, but you are not always sure what to expect. This hotel was very comfortable, with very friendly and helpful staff. Easy access to many fun and interesting sites like the Santa Monica Pier, the PCH, Rodeo Drive. The holiday lights were fabulous. Our room was on the quiet side of the hotel off Olympic, so could sleep soundly each night. Nice amenities, including bottled water! I like to use the stairs which were surprisingly bright and cheerful - even decorated with photos of Sophia Loren and Paul Newman (rather than looking like an industrial escape route)! The citrus water in the lobby was also appreciated since I was fighting a head cold.
Comment from Hotel Management
Jan 3, 2018 by Manager, Hotel Management
Know that your voice is of tremendous importance to us and we value your comments about our staff and room. We appreciate you for sharing your feedback as we continue to improve conveniences of our Hotel for all of our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

room was at the back of the hotel, and very quiet

Posted Dec 11, 2017
close to my destination, and a good value for the cost. the hallways and room doors were a bit dark for my taste. hallway layout out a bit confusing at first. overall, i was happy with my choice..
Comment from Hotel Management
Dec 13, 2017 by Manager, Hotel Management
Our primary objective is to provide our guests with a memorable and enjoyable experience; so we thank you for sharing your feedback regarding our room and value. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very enjoyable

Posted Nov 6, 2017
Staff was very pleasant and friendly room was clean and great location to what we want to do
Comment from Hotel Management
Nov 7, 2017 by Manager, Hotel Management
Thank you for your valuable opinion regarding our staff and location. Your comments help us to see areas where we can improve and we appreciate that you have taken the time to review our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fountain Valley, Ca

Amazing Staff & Great location

Posted Oct 30, 2017
Pros: The Staff, Comfort of rooms and location
Cons: Nothing, you guys are AWESOME
Location: You are 30 min or less from anywhere in LA. You can be in Santa Monica having the Beach experience, West Hollywood for some Great food & so much more.
My husband and I always stay here now when we come to LA. The staff is super nice & attentive. Rooms are nice, comfortable & clean. We love staying here because not only are the rooms and the staff Awesome but you can get to just about anywhere in LA in about 30 min or less. I believe this was our 4th or 5th time staying here in the last year and we are always Super Happy that we chose to stay at this hotel
Comment from Hotel Management
Oct 30, 2017 by Manager, Hotel Management
Guest satisfaction is top priority at our hotel. For that reason we truly appreciate your comments regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.
4 out of 5
by lorian

Location the best

Posted Oct 23, 2017 on Hotels
It’s location the best staff was extreamlly nice kind and helpful, rooms are clean but it does need a up grading.
3 out of 5
by Giovanni

Shorten business stay OK. Family long-term stay No

Posted Oct 13, 2017 on Hotels
For a one night stay, it’s ok, it’s an older hotel. Bed was very comfortable. Front desk was very friendly. Parking very convenient. Breakfast was good. Good place to stay for one or two nights Buisiness trip, would recommend it longer than that with family.
4 out of 5
by A verified traveler

Decent hotel, great staff

Posted Oct 10, 2017 on Hotels
Staff was great! Let me check in at 8am instead of 3pm! Much appreciated
4 out of 5
by michele d

Great location

Posted Oct 9, 2017 on Hotels
Great location, we walked to the mall and comfortable, unique room....but the phone didn't work