Ratings based on 368 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from laguna beach, ca

Nice quiet boutique hotel

Posted Feb 12, 2018
Not a big hotel But quiet and away from the main drag Nice rooms quite large and clean
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Posted Feb 5, 2018
Great Service. Nice staff. Room was clean. Enjoyed my stay there.
5 out of 5
Recommended
for Couples
by A verified traveler from seattle

Nice neighborhood hotel

Posted Jan 19, 2018
Pros: You are able to enjoy the outside sans the traffic and noise.
Location: Near our friends and family
Street side rooms are noisy. But the interior courtyards and experience are lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Never fails to please

Posted Dec 29, 2017
This hotel is consistently excellent in its service and amenities.
4 out of 5
by Benny

Great place for business meetings

Posted Nov 25, 2017 on Hotels
The front of the hotel is definitely not as nice as the back.
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel nears so many things to do in We Ho :)

Posted Nov 25, 2017
Great hotel nears so many things to do in We Ho :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide, Australia

An oasis of relative calm in a crazy city.

Posted Nov 18, 2017
Pros: good to see they had upgraded it but not changed the character of the hotel.
Nice to have some gardens around the complex, even the odd humming bird.
1 out of 5
by A verified traveler from LA

THE RUDEST STAFF EVER!!!!

Posted Nov 2, 2017 on Orbitz
Pros: BAR
Cons: NEW STAFF. NEW MANAGMENT.
VERY RUDE STAFF. FROM PARKING TO THGE FRONT DESK THERE WAS NOT LEVEL OF PERSONAL SERVICE. GOING TO A BOUTIQUE HOTEL, YOU EXPECT SOME SORT OF PERSONALIZED SERVICE. THIS PLACE HAD NONE. SOUP TO NUTS IT WAS A ROTTEN EXPERIENCE AND WE WILL NOT BE BACK TO STAY. BAR IS COOL. RESTAURANT IS COOL TOO BUT THE STAFF AND SERVICE IS JUST DOWN RIGHT DISGUSTING. THEY THINK, BECAUSE THEY WORK IN LA, THAT THEY ARE ABOVE THE STANDARD OF PROVIDING SERVICE.
2 out of 5
by A verified traveler from Los Angeles

Not worth the money

Posted Oct 24, 2017
Pros: The location.
Cons: EVERYTHING.
The Sunset Marquis costs what a normal 4-5 star hotel does, but offers an experience more akin to a Comfort Inn. I stayed in a king suite - walls were paper thin, bathroom banged up and cheap, with no view or even sunlight. (Room 229). Room service forgot to make my order on 2 occasions, and messed up very simple requests (no cheese, sauce on the side) more than once. Parking attendants parked my car under a leaky pipe - leaving a filthy film all over the side. (only when I complained to management was this taken care of) Definitely NOT worth the cost.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 19, 2017 on Hotels