View from property

Reviews of Zenitude Hôtel - Résidences Béziers Centre


Reviews

8.0

Very Good

Rating 10 - Excellent. 258 out of 769 reviews" "
Rating 8 - Good. 300 out of 769 reviews" "
Rating 6 - Okay. 124 out of 769 reviews" "
Rating 4 - Poor. 58 out of 769 reviews" "
Rating 2 - Terrible. 29 out of 769 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jacintha

Liked: Cleanliness, property conditions & facilities
The room was large & comfortable. The staff were very helpful & even though I arrived early for check in they stored my luggage for me. The hotel is well situated for walking. I would stay there again.
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Apartment style room with kitchenette was handy to save on travel costs by allowing us to have a couple of light meals without having to dine out. Location was great, close to the city centre and historic sights as well as good restaurants, shopping, etc. Parking for rental car on site was very welcome.
Stayed 1 night in Sep 2023

10/10 Excellent

Julian P P

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Good value for money
Hotel staff were very friendly. The room was very good value for money in terms of being better than I expected. The hotel was also within walking distance of local attractions and buses.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Was ok for one night
Overall the room itself is good and comfortable. Down side is the location and the reception open time is limited.
Stayed 1 night in Aug 2023

10/10 Excellent

Janice

Stayed 2 nights in Jul 2023

10/10 Excellent

Firoozeh

Traveled with family
Liked: Cleanliness, room comfort
Very clean and had everything needed for a short stay Would be helpful to have more than one pillow per bed
Stayed 3 nights in Jul 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really lovely and useful kitchenette in the room Male staff member was so helpful and kind He went above and beyond
Stayed 1 night in Jun 2023

10/10 Excellent

padraig

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Reception on Mar 31, 2023
Hello,Thank you for sharing your experience with us.We’re glad that your stay was enjoyable and hope to see you soon.Best regards,Zenitude Béziers - Centre.

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good value
Response from Reception on Dec 3, 2022
Hello,We’re glad that your stay was enjoyable.Thank you for sharing your experience with us.Hoping to see you soon. Best regards, Zenitude Béziers - Centre.

8/10 Good

Karin

Stayed 1 night in Oct 2022
Response from Reception on Nov 6, 2022
Bonjour, Toute l’équipe vous remercie pour votre commentaire et espère vous revoir prochainement dans notre établissement ! Très cordialement,Zenitude Béziers - Centre.

10/10 Excellent

Anthony Peter

Stayed 1 night in Sep 2022
Response from Reception on Nov 6, 2022
Hello,We’re glad that your stay was enjoyable.Thank you for sharing your experience with us.Hoping to see you soon. Best regards, Zenitude Béziers - Centre.

8/10 Good

Philip

Liked: Cleanliness, room comfort
A trip to Beziers
An enjoyable 3 nights and although the apartment was fairly basic it was good value. The gent on reception was very helpful and gave us a lot of information on Beziers. Most places in the city are walkable distance but taxi costs were around euros 10. Get the cheap ( or free ) bus from the airport to the railway station and taxi from there to the apartment.
Stayed 3 nights in Sep 2022
Response from Reception on Sep 15, 2022
Thank you for this kind comment, it is with joy that we will welcome you during your next stays in our establishment!Good for you,Zenitude Béziers - Center.

6/10 Okay

Nataliya, Iowa City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. We booked the same day as we stayed. We didn't realize that the property would close the doors at 8pm. We got there later than 8pm. There was no email, no sign on the door or anything with the phone number to call after hours. Out of pure luck we were able to catch another hotel visitor and that person gave us the number to call so we could get inside.
Stayed 1 night in Jul 2022

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
I loved having a fridge, microwave and cooker. The room was big as was the bathroom.
Stayed 1 night in Aug 2022
Response from Reception on Aug 14, 2022
Hello Anna, We loved having you, and hope you will come back. Best regards, Loris.

10/10 Excellent

Anna

Stayed 2 nights in Aug 2022
Response from Reception on Aug 27, 2022
Bonjour,Nous sommes ravis que vous ayez apprécié votre séjour et vous remercions d’avoir partagé votre expérience.Au plaisir de vous revoir, Zenitude Béziers - Centre.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2022
Response from Reception on May 30, 2022
Bonjour, Toute l'équipe vous remercie de votre commentaire et espère vous revoir prochainement ! Très cordialement, Zenitude Béziers - Centre.

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Couldn't have asked for more. Spacious room and close walk to the town centre. Kitchen facilities were available as well if I'd have wanted to cook rather than dine out. Only downpoint was the wifi password didn't work, but as I was out most of the time it wasn't a huge issue.
Stayed 3 nights in Apr 2022
Response from Reception on May 7, 2022
Hello, We’re pleased that you've had a nice stay. Thanks for sharing your experience. We have taken note of your comment, to improve the quality of the Wi Fi. Best Regards, Zenitude Béziers - Centre.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Ok for a quick stop
Didn’t realise that you had to request parking before coming - so finding a parking place was difficult
Stayed 1 night in Apr 2022
Response from Zenitude Béziers Centre on Apr 27, 2022
Hello, We are sorry that you have not fully enjoyed your stay in our residence. We thank you for sharing your experience, and be sure that we have taken careful note of your comment in order to improve the quality of our services. Kind regards, The Reception

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Bike Friendly
Excellent location. Got a great room with a balcony. Clean room with a kitchenette. Allowed to park a bike in the room which is fairly spacious. Thanks Martin for your help.
Stayed 1 night in Apr 2022
Response from Martin on Apr 18, 2022
Hello, We’re pleased hearing you had a nice stay. The whole team thanks your comment and hopes to see you soon. Best regards, Zenitude Béziers - Centre.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Overall Pleasant
Our stay was pleasant. The room was clean and spacious, the kitchen was very well equipped, and the beds were comfortable. Our only concern was that the stove cook top was not working and it was difficult to prepare meals using only the microwave.
Stayed 1 night in Jan 2022
Response from Reception on Jan 9, 2022
Hello, We’re pleased that you had a nice stay with us Sorry for the problem with the stove (we didn't explain that there is a safety key you have to unlock before using it) Will do our best to improve the quality of our services. Best regards, Zenitude Béziers - Center.

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Good value
Nice small apartment..Can walk to central area in 5-10 mins. Not in the greatest neighborhood. There is all the amenities you need to cook. No condiments or salt/pepper
Stayed 1 night in Sep 2020

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self catering unit in old town, great stay
Wonderful welcome, very friendly receptionist. Nice area of old town. Hotel apartment very clean. Kitchenette very useful and everything provided even a corkscrew for your wine! What we loved most was the room design, with kitchenette and bathroom outside the main bedroom, so one person can get up early, use bathroom and make a meal and the bedroom can be kept quiet for the other to still sleep. Booked one night only and then booked two more, which says it all. One thing to note, it's like an apartment stay. You clean before you go. Any extra mess, you will pay the cleaning!
Stayed 1 night in Jan 2020
Response from P/O Lea, receptionist. on Jan 30, 2020
Linda, The manager joins the reception team to thank you for your visit and this kind comment. We hope to see you soon in our hotel ! Kind regards,

2/10 Terrible

Leticia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended at all
We couldn’t check in and staff on emergency phone was absolutely unhelpful. Do not book. Unreliable. It caused us a terrible trouble in the middle of the night .
Stayed 1 night in Jan 2020
Response from P/O Léa, réceptionniste. on Jan 30, 2020
We are sorry to learn that your stay did not give you full satisfaction. The whole team invites you to come and repeat the experience to tell you that we have taken your remark into consideration. We also apologize for the delay in responding. Our new management makes it a point of honour that every customer who has taken the trouble to leave us a comment gets a reply. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept with plenty of space a storage. The most amazing thing about the property was the staff. The receptionists there were so helpful and willing to go above and beyond. They saved me from getting lost many times and even helped me plan my daily trips. Such amazing, lovely friendly staff! Would definitely recommend staying here!
Stayed 3 nights in Nov 2019
Response from P/O Lea, receptionist. on Nov 17, 2019
The whole team thanks you for your feedback and hopes to see you again soon in our hotel! Best regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Twin beds - really useful when two friends don’t want to share a bed. Great price.
Stayed 1 night in Oct 2019
Response from P/O Lea, receptionist. on Nov 17, 2019
The whole team thanks you for your feedback and hopes to see you again soon in our establishment! Best regards,

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019
Response from P/O Léa, réceptionniste. on Nov 21, 2019
Madame, Monsieur, Nous sommes ravies que vous ayez apprécié votre séjour parmi nous et vous remercions d’avoir pris le temps de partager votre expérience chez Zenitude Béziers Centre. Au plaisir de vous revoir prochainement dans notre établissement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from P/O Léa, réceptionniste. on Nov 21, 2019
Madame, Monsieur, Toute l’équipe vous remercie pour votre commentaire et espère vous revoir prochainement dans notre établissement ! Bien cordialement,

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from directeur on Oct 7, 2019
Bonjour, Nous vous remercions pour votre réponse qui nous va droit au cœur. Nous espérons avec impatience de vous revoir pour un prochain séjour. En attendant nous vous souhaitons une excellente journée. Très cordialement. Le Directeur.

6/10 Okay

Vasile

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2019
Response from Directeur on Oct 7, 2019
Bonjour, Nous vous remercions pour votre réponse Nous espérons avec impatience de vous revoir pour un prochain séjour. En attendant nous vous souhaitons une excellente journée. Très cordialement. Le Directeur.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, room comfort
It was ok
The apartment was ok. The maid came in and changed the towels everyday. The staff where friendly.
Stayed 4 nights in Sep 2019
Response from Directeur on Oct 5, 2019
Hello, We thank you for your answer which goes straight to the heart. We look forward to seeing you again for your next stay. In the meantime, we wish you an excellent day. Very cordially. The director.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zenitude hotel
The hotel is very conveniently placed with the city centre and bus station within close walking distance. The receptionist was very helpful and the room clean and functional (no frills). Breakfast was a let down with not much choice and food not being replenished. I would advise taking breakfast in one of the nearby cafés. Overall, good value for money and ideal for a short stay.
Stayed 1 night in Sep 2019
Response from Directeur on Sep 18, 2019
Hello, We thank you for your answer. We fully understand your remarks and we take them into consideration. We will do what it takes to correct the problems you have raised. We look forward to seeing you again for your next stay. In the meantime, we wish you an excellent day. Very cordially. The director.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Brilliant place to stay in sleepy Beziers! TV can be changed to English, WIFI is clear and strong, there are washing machines available and the air-con is powerful. The rooms are clean and well maintained. My only problem was this came at the beginning of my holiday rather than the end! Fantastic.
Stayed 2 nights in Aug 2019
Response from director on Sep 4, 2019
Hello, We thank you for your answer. We look forward to seeing you again for your next stay. In the meantime, we wish you an excellent day. Very cordially. The director.

6/10 Okay

lee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2019
Response from directeur on Sep 6, 2019
Bonjour, Nous vous remercions pour votre réponse. Nous espérons avec impatience de vous revoir pour un prochain séjour. En attendant nous vous souhaitons une excellente journée. Très cordialement. Le Directeur.

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from directeur on Sep 6, 2019
Bonjour, Nous vous remercions pour votre réponse qui nous fiat énormément plaisir. Nous espérons avec impatience de vous revoir pour un prochain séjour. En attendant nous vous souhaitons une excellente journée. Très cordialement. Le Directeur.

4/10 Poor

Peter, Canterbury

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Upon first booking, I was assured that parking would be available for my classic car, which holds emotional value. However, upon arrival I was informed that parking would not be available due to overbooking and people "sneaking in". I requested advice on where to park, yet was told that the information desk did not know the nearest place to park at all in the city. As a result of this, my car was left at the side of the road a block away, leaving me concerned that someone may break into it. Later on after a trip out, my other half and I return to the room to find that hidden underneath the table provided was a huge brown patch of which we were unsure of the contents but either way was unexpected and simply not the level of sanitation one would expect from a hotel with 3 stars. Furthermore, only one set of towels was provided and a single pillow however, when I'd gone downstairs to find out whether I could have more, the reception desk was closed, which was unhelpful and unexpected seeing as it was only 8:30pm on a Friday evening, one may expect the desk open and the door not to be locked at such a time. The final issue was that upon checkout, I was asked to pay an unexpected bill. To find out the breakdown of the bill that had been handed to me, I had to ask what the payments were for. One was for the city tax (which was fine) and the other for parking, however I did not use the parking as I was informed it'd be full and I reminded the desk of this, which led to an argument.
Stayed 1 night in Aug 2019
Response from Le Directeur on Aug 7, 2019
Hello, We thank you for your answer. We fully understand your remarks and we take them into consideration. We apologize and we will do what it takes to solve the problems you have brought back to us. We look forward to seeing you again for your next stay. In the meantime, we wish you an excellent day. Very cordially. The director.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Le Directeur on Aug 9, 2019
Bonjour, Nous vous remercions pour votre réponse. Nous espérons avec impatience de vous revoir pour un prochain séjour. En attendant nous vous souhaitons une excellente journée. Très cordialement. Le Directeur.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The property is OK for short stays. Breakfast is good and so are staff.
Stayed 7 nights in Jul 2019
Response from Le Directeur on Aug 7, 2019
Hello, We thank you for your answer. We look forward to seeing you again for your next stay. In the meantime, we wish you an excellent day. Very cordially. The director.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Nice hotel.
Asked for more pillows as we got a very thin one each. Then asked for clean towels and was told there was a charge.
Stayed 1 night in Jun 2019
Response from Le Directeur on Aug 7, 2019
Hello, We thank you for your answer. We fully understand your remarks and we take them into consideration. We will do what it takes to correct the problems you have raised. We look forward to seeing you again for your next stay. In the meantime, we wish you an excellent day. Very cordially. The director.

6/10 Okay

Karen

Disliked: Staff & service
Stayed 1 night in Jun 2019
Response from Le Directeur on Aug 9, 2019
Bonjour, Nous vous remercions pour votre réponse. Nous espérons de même que durant votre prochaine visite notre note monte à 10. Nous espérons avec impatience de vous revoir pour un prochain séjour. En attendant nous vous souhaitons une excellente journée. Très cordialement. Le Directeur.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was expensive at 9 Euros. needed fresh fruit as last year.. Helpful English speaking receptionists. Near the bus station. Been before and would go again.
Stayed 7 nights in Jun 2019
Response from Le Directeur on Aug 7, 2019
Hello, We thank you for your answer. We fully understand your remarks and we take them into consideration. We will do what it takes to correct the problems you have raised. We look forward to seeing you again for your next stay. In the meantime, we wish you an excellent day. Very cordially. The director.

6/10 Okay

Paris

Liked: Cleanliness, property conditions & facilities
Ok for a very short stay
For a short stay (no more than 2 nights) it’s fine. It’s more of an apartment than a hotel, and it is very very small. You only get one pillow each. Upon check out, you have to take out the bins, which is on the underground level and it was quite creepy down there. You are expected to clean up and even sweep the floors. They only change the bedding and towels every 4 nights so we had to make do with the same ones as we stayed 2 nights. It’s quite a walk to the centre and there’s nothing in the local vicinity of the hotel. The staff who checked us in and out were very nice. It’s worth exactly what we paid, which was €30 a night. I wouldn’t pay anymore than that.
Stayed 2 nights in Apr 2019

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Zenitude was a very clean apart hotel with compact, comfortable rooms. Simply but well furnished with a very hot shower, comfortable beds and peaceful so you had a good nights sleep. Only 10 minutes walk from the centre, this was a great location for us. The reception staff and manager were so helpful in accommodating our needs. Really loved staying here.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
We needed a place to stay overnight. The pictures were better then when we arrived. Great for young people on the budget. I don't think it was in the best district.
Stayed 1 night in Oct 2018
Response from Benoit, directeur. on Nov 19, 2018
We thank you for your opinion :) Indeed, we work every day to get the best value for money. Our residence is located 7 minutes walk from the city center, in a quiet and wooded.

10/10 Excellent

monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from La réception. on Oct 26, 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires ! Cordialement,

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Benoit, directeur. on Nov 21, 2018
Merci pour votre très bonne note, qui nous pousse à maintenir notre niveau de qualité au quotidien :) Au plaisir de vous revoir !

8/10 Good

Sylvie

Functional, safe parking, very reasonably priced.
Staff were friendly and accommodating. A problem with the main door not being locked at night was dealt with immediately. The place is spotlesslly clean, if a bit functional and impersonal, but that did not matter to us. Secure off-street parking is €9.50 extra a night, which they could advertise on their web site, I phoned in advance. Kitchen equipment basic, and our room very small but we had a small balcony. Street quiet at night. Great get together with long lost friends at the Maison Blanche just up on rue d'Alsace, and O'Scully's pub very friendly.
Stayed 2 nights in Sep 2018

6/10 Okay

Florian

Could do better
Great value for money, room are really not properly set up
Stayed 1 night in Sep 2018

6/10 Okay

James

Liked: Cleanliness, staff & service
Clean and reasonably priced.
The two bedroom suite was huge and clean. The services we needed were within walking distance. The furnishings were very basic flat-pack. The rate was very reasonable.
Stayed 2 nights in Sep 2018