Aerial view

Reviews of Hotel de Silhouette

4 out of 5
Hotel de Silhouette
30 rue Gambetta, Biarritz, Pyrenees-Atlantiques

Reviews

9.2

Wonderful

Rating 10 - Excellent. 169 out of 253 reviews" "
Rating 8 - Good. 69 out of 253 reviews" "
Rating 6 - Okay. 12 out of 253 reviews" "
Rating 4 - Poor. 3 out of 253 reviews" "
Rating 2 - Terrible. 0 out of 253 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent location, we stayed here based on the parking. Went to the market opposite for breakfast everyday which was great. Downstairs in the hotel is beautiful, the rooms aren’t bad but not the same level of refurbishment, some quirks like not enough plug sockets so the coffee machine only works with the lights on. Not a bad room, just not the same soho house vibe as downstairs. Some pretty rude interactions with staff, being ignored at the bar for example, and the only person who offered to help with bags was the cleaner. Some helpful sorts there too. Would stay again if I couldn’t find anywhere else with parking in area
Stayed 4 nights in Oct 2023

10/10 Excellent

Timothy

Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel in great location. Super friendly and helpful staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Saranga

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location and staff!
Stayed 2 nights in Jun 2023
Response from Laura on Jul 25, 2023
Dear guest, Thank you very much for your feedback about our hotel. We loved to have you here and hope to welcoming you again for an other stay. Best regards, Laura-Reservations team

10/10 Excellent

Kelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable hotel in the absolute best location!
Stayed 2 nights in Apr 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Dirk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel situated in a great location with bars, restaurants and shops all around it or within a very short walk. The beaches are also a short walk. We loved it
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service!
Stayed 1 night in Aug 2022

8/10 Good

Pedro

Stayed 4 nights in Jul 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

John

Stayed 3 nights in Apr 2022

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the perfect Biarritz location
Lovely hotel right in the centre of Biarritz. Really friendly helpful staff. While the standard room is a little small, if 2 people chose to unpack at the same moment it was very well equipped with a large bathroom, great shower and Dyson hairdryer. The hotel building is beautiful and well maintained. Rooms were very clean. Throughout our stay the stay were courteous, professional and friendly. The girl on check in particularly stood our with her welcoming smile and personality. First class. Would recommend and return next time in Biarritz
Stayed 1 night in Apr 2022
Response from Maïly on May 8, 2022
Leonard, Thank you very much for your feedback. We are very pleased to have had you with us and the entire Silhouette team looks forward to seeing you again! Best Regards, The Reception

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very nice hotel, located right Rue Gambetta across the market (right in the middle of Biarritz centre). It is quiet and comfortable, and as suggested, close to all the main attractions in Biarritz. It is 10 min walk from both Grand Plage and Plage des Vasques. Pretty good deal for the money. If you go with family, however, note that the shower is "open", no doors, so you may need to plan the shower time of adults when children are around.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sylvain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really beautiful hotel in the centre of Biarritz, just next to the food market and its surrounding restaurants but also less than 5 min walk from the beach front. Despite its central location it is increadly quiet (room soundproofing was amazing) and the back garden is very enjoyable. The room was very spacious and very stylishly decorated. Staff was incredibly friendly and helpful and breakfast was excellent. Parking at back of the hotel is added bonus in a city where parking is challenging. All in all, we had an amazing stay and adored this place.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space in room. Pleasant staff. Good and plentiful breakfast.
Stayed 1 night in Jun 2019
Response from Maïly on Dec 4, 2019
Thank you from the Silhouette team !! :)

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Maïly on Dec 4, 2019
Thank you from the Silhouette team !! :)

8/10 Good

Lorrie

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We cannot say enough good things about this hotel! The location is perfect - right in the middle of town, a close walk to everything, including the ocean. But the room was so comfortable and quiet! The staff was delightful and friendly. This is a great value for what you get. We stayed in Room 201 which had a private terrace. The best!
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel is beautiful, the staff welcoming and the back-garden a lovely addition. The room we had #3, however, was very small and very dark. The only window opened onto a small light well, providing very little light. This is considered a Standard room to the same extent as others which are much bigger and brighter. For the price, the room was disappointing. The cleanliness and comfort of the room however was perfect.
Stayed 2 nights in Sep 2019
Response from katixa64 on Sep 16, 2019
Hello Thank you for that comment. Next time do not hesitate to book a superior room with garden view for a very interesting rate.:) The reception service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

AFW

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Our reservation was not in their system; they did their best to accommodate us and found us a room thankfully...but the hotel itself needs renovating in areas—and does not show as well as it appears online; the mattresses are in rough shape and very uncomfortable.
Stayed 1 night in Sep 2019
Response from Sophie Zudaire on Oct 15, 2019
Hello AFW, Apologizes about the misunderstanding on your name at the check-in, overwise I notice that you appreciated the welcome desk service. We offered you to choose between 2 rooms whose a Junior Suite. I’m sorry that the mattress didn’t satisfy you, guests are usually ok with the mattress toppers that we already changed since the 2011 hotel’s opening. Don’t worry it could be a personal request for your next stay and I should be able to satisfy you. Awaiting to see you again, Best regards Sophie Zudaire, Hotel Manager.

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pip and Chantal
Very enjoyable and Catherine Sophie Marie Jorge and Maily were helpful and charming
Stayed 4 nights in Aug 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a charming town!
It was wonderful. The hotel is beautiful and in a great location!
Stayed 3 nights in Jul 2019

8/10 Good

Teodora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Great location (best part of town, close to beach, shopping and restaurants) + friendly staff. The garden is very charming and there is parking on site. The rooms are in need of an update but they are in good shape and clean. Our room had a tiny unusable living room and no door to the shower (open to the bedroom). Be aware only a few rooms have balconies. Overall a great property.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, wonderful courtyard and breakfast.
Stayed 1 night in Jun 2019

8/10 Good

Nathalie

Liked: Property conditions & facilities
A cute hotel in a fab location. Rooms are a little basic
Stayed 1 night in May 2019

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot in the centre of Biarritz
Excellent spot right in the centre of Biarritz. Very nice rooms and parking inside the hotel is super handy. Definitely recommend.
Stayed 1 night in Apr 2019

10/10 Excellent

Simon, Sydney Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay for two nights. The staff were so helpful and charming, the room was sun filled and decoratively understated creating a relaxing environment.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem in Biarritz
Very nice hotel in the heart of Biarritz close to the dramatic coast and shops/restaurants.
Stayed 1 night in Feb 2019
Response from desk on Mar 13, 2019
Thank you !

10/10 Excellent

Catherine A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish Biarritz hotel
We were only in Biarritz for one night and stayed at Hotel Silhouette. Absolutely loved the hotel and wished our travel plans allowed us to stay longer. The hotel is in a fantastic central location just steps to the market, shops, bars and restaurants. Our room was spacious, stylish, and very clean with a charming patio. We didn’t have breakfast other than coffee but the spread looked great! The coffee was some of the best we had in France. Highly recommend!
Stayed 1 night in Oct 2018
Response from Maïly on Oct 31, 2018
Hello Catherine, Thank you for your feedback from all the team !! It was a very pleasure to welcome you. We wish you a good day.

10/10 Excellent

Christina, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location a few minutes' walk from the sea and right near several cafes and restaurants and the covered market. Comfortable and clean room and bathroom.
Stayed 1 night in Oct 2018
Response from Maïly on Oct 31, 2018
Thank you Christina !!! Have a good day !

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a gem. Great location, wonderful, attentive staff. Couldn’t have been better. And a excellent value.
Stayed 1 night in Oct 2018
Response from Maïly on Oct 31, 2018
Hello, We are delighted that you had a pleasant stay with us ! See you soon?!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small boutique hotel, great location.
Hotel De Silhouette in Biarritz is a very nice small boutique hotel in a fantastic location. There's lots of shopping, bars, and restaurants in the area, and the beach is only a short (~10 minute) walk. The suite we stayed in was very spacious for Europe/France. It's a great place to stay.
Stayed 3 nights in Sep 2018

8/10 Good

Joanne

Liked: Staff & service, property conditions & facilities, room comfort
We arrived at hotel du silhouette and we were immediately asked if we wished to upgrade our room. I personally felt that the receptionist was a wee bit pushy but she was pleasant when we said no unless the price was reduced to 20 euros a night. The upgrade started at 40 euros and then went to 30 euros. The bedroom was clean however the toilet was not... I did not complaint but cleaned it myself and told the receptionist about it the following day. The room was very spacious and I personally liked the toilet being in its own separate room. The buffet breakfast at 15 euros each was well worth eating as we enjoy coffee and had two or three pots per sitting. The main reason we picked hotel du silhouette was due to the parking as most hotels in the area do not at 15 euros day it was expensive but well worth paying for. The staff were all pleasant and nice and we really enjoyed meeting the owner one morning whilst we were having breakfast. The location was very good centre to shopping and close to the beaches and across the road from a supermarket where we picked up fruit for lunch.The beach towels at reception were very handy and there were umbrellas at reception you could use as well. Wi-fi was good, bed could have been a little more comfortable for us, toiletries were lovely. Iron and board were available on request. A pleasant stay.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel but has the worse wifi I have ever experienced in any hotel. Weak and constantly dropped out which marred our stay.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C’est Bon
Nice hotel about 10 minutes walk to beach but in a lively area with lots of good restaurants nearby. Don’t go to Chisteras and Coquillages though which they recommend. Overpriced and touristy. There’s a pintxos place next door (Pero and something) that’s excellent. Hotel staff is excelllent. Very friendly and accommodating. Breakfast cafe next to hotel (Corner Silhouette) is also great.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great central location. Staff very helpful and friendly. Would definitely stay there again and recommend to others.
Stayed 4 nights in Jun 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time in biarritz.one day extended to two because of air traffic controllets strike. The hotel could not have been more helpful. A brilliant room and wonderful service.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, staff and location
excellent
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

lyn, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Position
This is a delightful hotel hidden away in a busy bustling street. It has a lovely "secret" garden which hosted a Jazz evening on our first night. We hadn't intended on eating there but were very glad we did as it was a great atmosphere. The staff were all very friendly especially on reception. Our room was very quiet and clean.Being able to park our car st the back was an added bonus. It was our 10th visit to Biarritz and we never knew it existed!
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017