Ratings based on 74 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Santander , Spain

Nice , clean Hotel near everything

Posted Jan 21, 2018
The staff was super clued and excellent tips..., super friendly and speak 5 languages ....New rooms, excellent breakfast!!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 30, 2017 on Hotels
4 out of 5
by Stephen

Fantastic Hotel

Posted Sep 18, 2017 on Hotels
Brilliant location and lovely staff. The hotel was really nice and filled with charm. The rooms were a great size too!
2 out of 5
by A verified traveler

Traveler

Posted Sep 12, 2017 on Hotels
Be sure you ask for a refurbished room. Staff is exceptional. Hotel exterior, foyer, staircase are grand. Very disappointed in room-too small tub, no mounted shower head, windows looked into rooms of adjoining home, no bathrobe, drapes didn't cover windows nor block out light, no ceiling fan or fan in room, lumpy pillows, mattress needs to be replaced. Initially they gave be a very small room which wasn't what I booked. Then they gave me a room which hadn't been refurbished-certainly didn't represent images on web site. For what I got, definitely overpaid!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sevenoaks, UK

Would definitely go back

Posted Aug 17, 2017
Great location for restaurant, bars and beach.......with great location comes nightime noise if you like fresh air...our room had no A/C but a pleasant juliet balcony. I was happy to accept the way home noise as a necessary evil of being in such a good location and nice period building. Staff are extremely pleasant and very helpful. To me personally hotel has a lovely boutique style but our room wasn't very tasteful. I am sure the room would suit others tastes and I would hope other rooms have less pink!
5 out of 5
by Dale

Beautiful and effortless hotel

Posted Jul 31, 2017 on Hotels
This hotel is beautifully decorated inside. It is bright and airy with lots of fantastic wood features throughout including the magnificent staircase (there was a also a small lift). We were greeted at check in with a virgin mojito whilst the dashing receptionist Oihan checked us in, gave us a map and marked on it all the best places to visit. All the staff we spoke to were pleasant. We were told about the local Fetes de Bayonne where all the locals (and tourists) wear red and white but as it was a short trip decided to note that one for another time, however it looked amazing from the photos we saw in the local newspaper. The room was pleasant and spotlessly clean with a small but perfectly decent bathroom with a shower over the bath. We took the €11 breakfast one morning which we thought was good value for the croissants, juice, selection of cereals, meats, cheeses, yoghurt and fruit. As it was sunny we got to enjoy the fabulous balcony to eat it on, but the breakfast room on the front of the hotel would have been just as nice to take it in. When we checked out we were asked about our onward trio (to San Sebastian) and given a local guide for the town. Absolutely nothing to fault. A couple of recommendations, both on la Crampotte, no 30 for it's tapas and the sombreros on the table to wear whilst watching sunset, and Casa Juan Pedro (great seafood). We loved the simplicity of being sat on a car park being served out of an old boat house.
Comment from Hotel Management
Aug 6, 2017
Dear Monsieur, Thank you very much for your kind comment. We are always happy to hear that our guests enjoyed their stay with us. We will pass along your impression to all our team who will be delighted to welcome you back if you return to Biarritz. Kind regards, Sarah
5 out of 5
by Alina

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Jul 15, 2017
Dear Madame, Thank you for your feedback. We are happy to see that you enjoyed your stay. We would be happy to welcome you again. Kind regards, Sarah Front Desk Manager
5 out of 5
by Sarah

Cute, convenient hotel in Biarritz

Posted May 24, 2017 on Hotels
A friend and I traveled to Biarritz for a wedding and could not have been more happy with the hotel! Walking distance to everything, adorable little setting. Would highly recommend.
Comment from Hotel Management
Jul 15, 2017
Dear Madame, We wish to thank you for your comment. All the team at La Maison du Lierre is happy to hear that you enjoyed your stay among us. We are looking forward to welcoming you again. Kind regards, Sarah Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Posted Sep 9, 2016 on Wotif
Perfect location and wonderfully helpful staff. I was late in but they had everything sorted.
4 out of 5
by Heria

Posted Aug 12, 2016 on Hotels
It was great, the staff are very friendly and helpful. But the towels in the bathroom was smelly. I couldn't used them. Otherwise most were good.