Ratings based on 521 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from São Jose dos Campos, SP, Brasil

Muito agradável

Posted Feb 4, 2016
Pros: Tudo
Location: Estações de ski, Walgreens e restaurantes.
Ótimas instalações, charmoso. Climarização perfeita. Equipe amigavel e pronta a judar. Wi-fi free. Estacionamento free. Próximo a tudo. CAfé da manhã incluído
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel cerca de las pistas ski

Posted Feb 2, 2016
Un poco fea la decoración pero el hotel muy bien. El desayuno bueno incluido
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozy Big Bear Get Away

Posted Feb 2, 2016
Clean hotel with friendly staff. The complimentary breakfast was great not only did it have a waffle station and pastries, oatmeal fresh fruit and yogurt but it also had made to order eggs, omlets, sausage and potatoes. Decor is a bit outdated but the rooms were super clean and spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice & close to Snow Summit

Posted Jan 26, 2016
The staff is extremely helpful, friendly and accommodating. They were able to reserve our requested room for early check-in. Very clean, quiet and close to Snow Summit ski resort. We'll be back.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice Mountain Stay Hotel

Posted Jan 23, 2016
Pros: Complimentary breakfast; fireplace in the room
Cons: Updating is needed
My husband and I took our kids for the weekend to go skiing & tubing. The room was a decent size for a family of 4. We were excited about the fireplace, but the pilot light kept going out. The staff was very friendly and accomodating. The hotel is nice but definitely needs a good deal of updating. It would have been a really nice touch to have either a microwave or mini-fridge (or both) in the room. The coffee maker only made one cup- two would have been a lot nicer. The complimentary breakfast was a nice touch. We will likely return but will hope that it is updated a bit before then.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2016
It was a decent place to sleep. Good price for the area. Would have preferred to be in a room not in the basement. Could use updates.
4 out of 5
Recommended
for Families
by A verified traveler from Mexico

Nice hotel, needs a face lift looks like the 80's

Posted Jan 9, 2016
Pros: Location, size of the room, jacuzzi in the room, good maintenance
Cons: Internet speed, hotel lobby, rooms and hallways appearance, looks very old
Location: Ski, shopping and dinning
Nice hotel overall, but rooms have to be renewed. Looks like you are in the 1980's, old rugs, old decoration...need a face lift!
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel muy agradable centrico!

Posted Dec 29, 2015
Muy agradable estancia, la pasamos muy bien y todo el tiempo q vamos a Big bear nos alojamos en este hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Big Bear

Lovely ambience

Posted Dec 28, 2015
Desk clerks excellent. Morning breakfast waiter rude & poor English. Room wonderful. Spa tub stopper wouldnt work. Called to repair- never came so no bath or spa. Housekeeping very good. Food just ok but free breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler

Quiet but cramped

Posted Dec 26, 2015
Compared to other hotels in big bear during the holidays, this one was definitely quieter even with many families and children. The hot tub was working and was great and the staff were very friendly. The hot breakfast was excellent, and the bartender at night was friendly. As far as the room goes, there was hardly any closet space and no hooks to hang up your coats and ski jackets. The shower head was very large but leaked and sprayed into the bathroom. There was no balcony for our room and they would not clean our room after 1pm even though we called and requested it. We had a room on the second floor and there was an elevator, but you could not get a luggage trolley to the room because you had to walk down a flight of stairs after that (very strange layout). We were there for four days and overall I would recommend people to stay there.