Ratings based on 175 Verified Reviews

3.2 out of 5
66% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
It's a nice getaway from the city. I go there all the time with my family and do my mini vacation. I like that it's near the mini town for food and entertainment.
Comment from Hotel Management
May 26, 2017 by Valerie, Hotel Management
Thank you for your lovely review. We hope that you come back and stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Great spa room

Posted May 1, 2017
Loved staying here, would definitely do so again. Stayed in a spa room which also had a fridge, microwave, and coffee maker. Wish I could have a tub like that at home!
Comment from Hotel Management
May 12, 2017 by Valerie, Hotel Management
Thank you for your lovely review. Please come back and stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Charming chalet-style getaway

Posted Apr 18, 2017
The Black Forest Lodge was a delightful surprise! Located just off the main road in Big Bear, I wasn't expecting much...but it was quiet, peaceful, and charming. The decor is a little funky and quaint, but the staff is kind, friendly, and accommodating. We had an incredible time and would love to go back.
Comment from Hotel Management
May 14, 2017 by Valerie, Hotel Management
We are sorry that you did not enjoy your stay. If the road work was the hotels fault, yes, we would have refunded your money, however, we have no control over the city! Not sure what you mean by bounce in the lobby, we are on cement floors!
2 out of 5
by A verified traveler

Nothing more than a bed to sleep in

Posted Mar 27, 2017
You get what you pay for. The room was not very clean and the bathroom was not inviting. I moved the coffee table and there were stale chips under there. The beds were old and soft... My back has yet to forgive me. The old lady who checked me in was "too busy" to sell me firewood for our fireplace. If you need a cheap room for the night, great. If you are expecting more, go elsewhere!
Comment from Hotel Management
May 12, 2017 by Valerie, Hotel Management
Sorry that you did not enjoy your stay. Very disrespectful when speaking about the lady who checked you in!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Nice rustic hotel. The bed was hard but it was a cozy room.
Comment from Hotel Management
May 12, 2017 by Valerei, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Inexpensive motel close to the slopes in Big Bear

Posted Mar 11, 2017
Motel was clean, but dated. Staff was very nice. We found it endearing that all the drawers had different handles and the headboard was literally screwed to the wall. We loved the fireplace, but the bed was very uncomfortable. Needed a new mattress at least.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Super cozy family chalet!

Posted Mar 8, 2017
Pros: The family chalet was cozy and huge! Great location near the town and to the ski slopes. The fireplace was wonderful.
Cons: I'd say the decor/furniture could be updated a little, and maybe the bathroom. But it does have that cabin feel, so that is part of the charm.
Location: Close driving distance to town, restaurants, shopping, skiing, and the bowling alley.
We luckily found this place at the last minute and got one of their last rooms. We never stayed here before, but had seen it driving by. It felt like a little cabin village with its cool old-school style. Our room(s) was their family chalet which felt like its own cabin. It was 2 stories with the upper level being a cool loft space. There were two skylights and a great fireplace. The whole place was really open and spacious. And it had a full kitchen which was nice. We were close driving distance to the main town and to the skiing slopes. Our two little dogs loved it too. We would definitely stay here again.
3 out of 5
by A verified traveler

Room in need of some repairs.

Posted Feb 22, 2017 on Hotels
The room was okay. There were things in the room that were in need of repair. I could only find one outlet in the room. The lamps at the head of the beds were unplugged and the space behind the headboard was so tight that I could not see if there were any outlets there. The closet had only two functioning hangers. The toilet base was loose and may be slightly leaking. The shower door on the left did not slide. The bathroom door stuck. The bathroom door knob was loose and missing two screws on the side. The wall heater did work and the room temperature was good.
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for your review. We are working on upgrading all of our rooms.
2 out of 5
by Suzanne

Disappointing

Posted Feb 21, 2017 on Hotels
The accommodation we were allocated was clean on arrival. We were lead to believe that there were tea / coffee making facilities within the room and a microwave. This was not the case and they were only available in the lobby, much to our disappointment. We would have not have booked this accommodation if this was clear on the description. The noise insulation on the room we had is also not great, if you are unfortunate enough to get noisy people in the next room (which we were), all the noise transfers through the wall which prevented us getting a good nights rest.
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
We are sorry that the was not a coffee maker in your room being that we offer complimentary coffee and tea in the lobby at all hours of the morning and night. Not sure who led you to believe that all of our rooms have coffee makers!
3 out of 5
by Carolyn

Valentines day

Posted Feb 18, 2017 on Hotels
The staff is very friendly. The rooms are in need of remodeling.
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for your review. We are working to upgrade all of our rooms.