Ratings based on 106 Verified Reviews

4.6 out of 5
94% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Its newer and clean but....It's NOT a hotel.

Posted Aug 28, 2017
Overall. It's as described but they leave out a couple critical points. The main one being its not a hotel. While there is staff there during specific hours it's very likely no one will be there when you check in(they leave at 6pm). There is also NO HOUSEKEEPING. It doesn't say that anywhere when you book it. It's a TIME SHARE. You're just booking it on a per night basis. Though nice and fun for the kids, I thought using the word "Luxury" to describe it is not appropriate. Though we stayed in the back 2 bedroom condos that I think are of lesser quality than the larger units(no Viking stove or custom cabinetry). It was basically the cheapest construction possible. Hallow core doors, cheap trim, cheap fixtures, super cheap furniture, etc. you'll hear everything your neighbor does(someone commented on staying in a top floor I also highly recommend) Is it newer? Yes Is it clean? Yes Is it basically the nicest newer clean place there? Yes. Is the location good? Yes great in fact. If you're looking for a "luxury" spot should you stay there? No. Staff was friendly and the game room was a one touch.
Comment from Hotel Management
Sep 12, 2017 by Bluegreen Customer Care, Hotel Management
Hello Sue, Thank you for your review of The Club at Big Bear Village! We regret to hear that you were not fully satisfied with your stay with us. We value your feedback and will be sharing it with our team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great comfort & location

Posted Aug 21, 2017
Spacious comfort, all the needed tools for making it feel like home in a beautiful mountain setting near the village. From the kitchen, comfortable beds, balcony, and walking distance to the main village hang-outs...this was worth the money. I'd definitely be a repeat visitor!
Comment from Hotel Management
Aug 29, 2017 by Bluegreen Customer Care, Hotel Management
Hello Marty, Thank you for staying with us at The Club at Big Bear Village! We are delighted to hear that you were able to enjoy your time with us in comfort! We look forward to having you stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2017
Very comfortable home away from home! Walking distance to the village and the lake. Lots of things to do within minutes. Highly recommended! Perfect for families with children.
Comment from Hotel Management
Aug 1, 2017 by Bluegreen Customer Care, Hotel Management
Hello Cathy, Thank you for staying with us at The Club at Big Bear! We are delighted you found your accommodations to be very comfortable. We are also thrilled you enjoyed our location. We appreciate your feedback. We hope you will join us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice place for family vacation

Posted Jun 27, 2017
very high quality for family stay. very large kitchen and living room.
Comment from Hotel Management
Jul 13, 2017 by Bluegreen Customer Care, Hotel Management
Thank you for staying with us at The Club at Big Bear Village! We are delighted you found your unit to be spacious. We appreciate your feedback and compliments. We hope you will join us again soon!
5 out of 5
by Stacy

Best Hotel in Big Bear Village

Posted Jun 22, 2017 on Hotels
We came across a great deal for a two bedroom suite in Big Bear Village through Hotels.com. When we arrived, we realized it was THE BEST hotel in the village. It was beautiful! The staff was amazing and super friendly. The amenities included a pool, spa, kiddie pool, fitness room, play room for younger kids, "teen" room with a pool table, ping pong table, foosball, TVs, and an "adult" room with pool tables, chess, TVs, fireplaces, books to read, etc. They also have a closet of board games, and so much more! All of these were free. They have afternoon popcorn and lemonade for the guests. The suite was extremely spacious and included a garage for parking. The rooms were clean, the beds were comfy, and even the pullout sofa bed was the most comfortable one I have ever felt. The kitchen had all the utensils, plates, bowls, pots, grilling tools, etc. that you would need, and there was a full size refrigerator with ice maker. The hotel is gated for extra security. The bathrooms included shampoo, conditioner, lotion, mouthwash, sewing kit, shower cap, cotton balls, q-tips, nail file, and shoe cleaning mits (perfect after hiking)! So much more than offered anywhere else. We couldn't have asked for a better hotel or a better experience! I would definitely recommend this hotel. They know how to do things right!
Comment from Hotel Management
Jul 13, 2017
Hello Stacy, Thank you for staying with us at The Club at Big Bear Village! We are thrilled you and your family enjoyed the on-site amenities. We are also delighted you found everything you needed in your unit. We appreciate your feedback and recommendations. We look forward to welcoming you back again soon!
5 out of 5
by A verified traveler

Posted Jun 15, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017
Thank you for staying with us at The Club at Big Bear Village!
5 out of 5
by Faisal

Fantastic and luxurious. A must stay

Posted Jun 5, 2017 on Hotels
Excellent location, facility. Spacious living quarters, and very clean. Staff is extremely helpful and courteous. Loved it and would love to return again.
Comment from Hotel Management
Jun 20, 2017
Hello Faisal! Thank you for staying with us at The Club at Big Bear Village! We are delighted you found your unit to be spacious and clean! We are also thrilled the staff was helpful and courteous during your stay. We appreciate your feedback. We look forward to welcoming you back again soon!
5 out of 5
by Jose

Posted Jun 4, 2017 on Hotels
100% recommend this hotel! amazing staff and facilities! planning on going back for Christmas!
Comment from Hotel Management
Jun 20, 2017
Hello Jose! Thank you for staying with us at The Club at Big Bear Village! We are thrilled you found the staff and facilities to be amazing. We appreciate your feedback and recommendations. We look forward to welcoming you back again soon!
4 out of 5
by Tam

Posted Jun 1, 2017 on Hotels
It would have been an all around excellent rating if we did end up with a handicap room. We did not bring it up after checking in as we thought we could deal with it, but it was not very comfortable after two days stay. If we had stay longer, we would have brought it up.
Comment from Hotel Management
Jun 20, 2017
Hello Tam, We are sorry to learn you did not receive the unit you needed. We appreciate your feedback and we hope you will join us again in the future!
4 out of 5
by Seng Lin

Amazing place at a reasonable price !

Posted May 30, 2017 on Hotels
We stayed at the recently built apartment block - the rooms were very spacious, comfortable and modernly furnished. The toiletries were premium quality, while the kitchen facilities were wonderful. However, Wifi in the apartment works irregularly. Despite that, my family enjoyed our stay thoroughly. Will certainly come back again.
Comment from Hotel Management
Jun 20, 2017
Hello Seng Lin, Thank you for staying with us at The Club at Big Bear Village! We are delighted you found your unit to be spacious, comfortable, and modernly furnished. We are also pleased you enjoyed your stay. We appreciate your feedback. We hope you will join us again soon!