Seasonal outdoor pool, open 9:00 AM to 11:00 PM, sun loungers

Reviews of Bluegreen Vacations Big Bear Village, Ascend Resort Collection

4 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 364 out of 428 reviews" "
Rating 8 - Good. 46 out of 428 reviews" "
Rating 6 - Okay. 10 out of 428 reviews" "
Rating 4 - Poor. 6 out of 428 reviews" "
Rating 2 - Terrible. 2 out of 428 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location where you can walk everywhere, even to the lake. Although construction going on so noisy early in the morning.
Stayed 3 nights in Oct 2023
Response from luis on Oct 17, 2023
Thank you for sharing your review, robin. We are so happy to hear you enjoyed your vacation at our Big Bear resort. We would be glad to have you stay with us again!

10/10 Excellent

Nancy, Palm Desert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was immediately close walking distance to Big Bear Village. And the accommodations were beautiful and spotless
Stayed 3 nights in Aug 2023
Response from luis on Aug 28, 2023
Thank you for sharing your 5-star review, Nancy! We are thrilled to learn you enjoyed your vacation at our Big Bear resort. We would be honored to have you stay with us again!

10/10 Excellent

Gonzalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was the CLEANEST I have ever stayed at. Clean everywhere, the unit, pool, lobby, game room, gym. I will definitely stay there again.
Stayed 3 nights in Aug 2023
Response from luis on Aug 23, 2023
Thank you for sharing your 5-star review, Gonzalo! We are thrilled to learn you enjoyed your vacation at our Big bear resort. We would be honored to have you stay with us again!

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right next to the village with all the restaurants and shops, and a short walk from the marina. The view from the 3rd floor (room 203) was nice. Front desk staff was super helpful.
Stayed 4 nights in Aug 2022
Response from Dori-Marie on Sep 2, 2022
Thank you for taking the time to share your experience, Carrie. We’re so thrilled to hear you enjoyed staying with us at Big Bear Village. We look forward to seeing you again!

10/10 Excellent

Charlotte

Stayed 3 nights in Jan 2022

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel, la zona alrededor del hotel y tienen una zona perfecta para deslizarse en la nieve privada para los huespedes en total muy recomendado.
Stayed 2 nights in Jan 2022
Response from Bluegreen Vacations Rentals Team on Mar 4, 2022
We are thrilled to hear you enjoyed your vacation at our Big Bear Village resort, Douglas!

10/10 Excellent

MYUNGHO, camarillo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 2 nights in Dec 2021

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the auto sensor bathroom lights at night, couldn't bypass.
Stayed 2 nights in Aug 2021
Response from Bluegreen Vacations Rentals Team on Sep 29, 2021
Thank you for sharing your feedback, Carl.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location adjacent downtown Big Bear Lake downtown.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is awesome. Downtown walking distance, staff is great! The rooms are perfect for families
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

cristobal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Surprise
We were all pleasantly surprised with the grounds and condo. Everything looks new, very modern and clean. It was walking distance to the restaurants and shops. We stayed in May so the weather was great. The only draw back was that I could hear the noise from the unit above us in my room. I could hear them getting ready to leave in the morning.
Stayed 2 nights in May 2021

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely will be staying here again! Clean, friendly and peaceful. Can't wait to go back.
Stayed 4 nights in May 2021

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST PLACE TO STAY IN BIG BEAR HANDS DOWN!!!
These rooms are huge! Everyone who works at this property are the nicest people we’ve ever met! Check in process was a breeze and they have great hot cocoa and coffee while you wait. We had the 3 bedroom unit and it came with our own 2 car garage! The place is so nice and there is soooo much space it’s awesome. Our patio door opened to a gas bbq grill and 15 feet from the pool and spa which are both heated! There was a fireplace in one of the bedrooms and living room and the oversized tubs were gigantic! I can’t say enough about this property we had an amazing time and can’t wait to go back!
Stayed 3 nights in May 2021

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Bluegreen Vacations Rentals Team on Dec 29, 2020
Thank you for the 10 star rating, Christina. We appreciate it!

6/10 Okay

EastCountyGirl, San Diego

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We always enjoy our stay, we like the property amenities and the staff is very nice and accommodating. The property was icey in most places, the floor in the room was not cleaned, the dishwasher was not secure and the wires were out, and the garage door opener did not work. Although the property was discouraging we looked past it so we could just enjoy our vacation.
Stayed 3 nights in Nov 2020
Response from Bluegreen Vacations Rentals Team on Dec 29, 2020
Thank you for taking the time to share your review, EastCountyGirl. We will be sharing your insight with our team.

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in November so with off season it wa
Stayed 2 nights in Nov 2020
Response from Bluegreen Vacations Rentals Team on Dec 29, 2020
Thank you for the 10-star rating, Jordan. We appreciate it!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
I like that it's gated and within walking distance to the village. Didn't like going around Halloween, too busy. I usually go mid October so will stick with that time frame.
Stayed 3 nights in Oct 2020
Response from Bluegreen Vacations Rentals Team on Nov 3, 2020
Thank you for sharing your review/feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. They even called to check in with us. Property was well maintained.
Stayed 2 nights in Oct 2020
Response from Bluegreen Vacations Rentals Team on Oct 29, 2020
Thank you for sharing your review. We are so happy to hear you enjoyed the property and staff at our Big Bear Village property. We would be glad to have you stay with us again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, Super-Convenient Comfort
Extremely helpful staff, beautiful common areas, spacious suite. Ultra clean.
Stayed 3 nights in Oct 2020
Response from Bluegreen Vacations Rentals Team on Oct 29, 2020
We are so happy to hear you enjoyed your stay at our Big Bear Village property, John! We would love for you to stay with us again!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Big Bear Lake !
Arrived early and was able to check in, the staff was super nice and made check in a breeze, we stayed in a 2 bedroom 2 bath super spacious and modern, nice clean kitchen, washer and dryer, easy walk to the village, by far my favorite place I've ever stayed at in Big Bear Lake can't wait to book another trip here.
Stayed 2 nights in Oct 2020
Response from Bluegreen Vacations Rentals Team on Oct 29, 2020
Thank you for sharing your kind review, Michael! We are thrilled to hear you enjoyed your vacation at our Big Bear Village property. We would be happy to have you stay with us again!

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2020

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort was the best! The staff was great, check out was super quick. Overall the stay was amazing a home away from home. They have everything you need. Will be back again and invite more family and friends to stay here.
Stayed 2 nights in Feb 2020
Response from Club Staff on Mar 5, 2020
Glad you enjoyed your stay. Come see us again!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean and big rooms perfect location walking distance from the village love their property everything from the garage and the excellent rooms. Staff was always helpful and very friendly even the maintenance guys were always great full and cheerful 😄
Stayed 2 nights in Mar 2020
Response from Club Staff on Mar 5, 2020
Glad you enjoyed your stay. Come see us again!

10/10 Excellent

Lana, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Would definitely stay here again! Great for families or couples.
Stayed 2 nights in Feb 2020
Response from Club Staff on Mar 5, 2020
Glad you enjoyed your stay. Come see us again!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean and spacious. We're very satisfied.
Stayed 2 nights in Feb 2020
Response from Club Staff on Mar 5, 2020
Glad you enjoyed your stay. Come see us again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the whole thing was great and staff was relay kind.
Stayed 2 nights in Feb 2020
Response from Club Staff on Mar 5, 2020
Glad you enjoyed your stay. Come see us again!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It is beautiful. It is everything and more than we expected. We will stay again.
Stayed 3 nights in Feb 2020
Response from Club Staff on Mar 5, 2020
Glad you enjoyed your stay. Come see us again!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. Our two 12 year olds had so much fun in “the club” and in the heated pool
Stayed 3 nights in Jan 2020
Response from Club Staff on Mar 5, 2020
Glad you enjoyed your stay. Come see us again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Club Staff on Mar 5, 2020
Glad you enjoyed your stay. Come see us again!

10/10 Excellent

Michele, Los Angeles Ca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Spacious clean modern rooms! The most amazing staff ever! Totally enjoyed our stay!
Stayed 2 nights in Jan 2020
Response from Club Staff on Mar 5, 2020
Glad you enjoyed your stay. Come see us again!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and centrally located. When I called to get something staff was attentive and very nice.
Stayed 3 nights in Jan 2020
Response from Bluegreen Vacations HQ on Jan 27, 2020
Thank you for sharing your 5-star review! We are thrilled to learn you enjoyed the cleanliness and location of our property. We would be honored to have you stay with us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Bluegreen Vacations HQ on Jan 27, 2020
Thank you for sharing your 5-star review! We value your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. Nice size rooms. Beds were a bit hard for my taste, and the walls are very thin. Could hear the neighbors walking, and unfortunately we had some loud music party animal neighbors. Other than that, loved parking in a warm garage, loved walking into the village, wish we would have made time to use the game room. Definitely would stay again.
Stayed 3 nights in Jan 2020
Response from Bluegreen Vacations HQ on Jan 27, 2020
Thank you for sharing your detailed review with us! We would be honored to have you stay with us again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Awesome place to stay in Big Bear!! Staff was very friendly and so helpful. This is the best place to stay in Big Bear.
Stayed 2 nights in Jan 2020
Response from Bluegreen Vacations HQ on Jan 27, 2020
Thank you for sharing your kind review! We are thrilled to hear you enjoyed your stay at The Club at Big Bear. We would be happy to have you stay with us again!

10/10 Excellent

VLC, Fontana, CA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were walking distance to shopping and restaurants. Very spacious, clean and comfortable beds.
Stayed 2 nights in Jan 2020
Response from Bluegreen Vacations HQ on Jan 27, 2020
Thank you for sharing your 5-star review with us! It is our mission to provide our guests with the utmost positive experience. So, we are pleased to learn that you enjoyed the cleanliness and location of our property. We would be honored to have you stay with us again!

10/10 Excellent

oleg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, two bedroom suite with a kitchen and everything you need to cook your own food. Even cutlery, wine glasses a blender, etc. Also, you park your car inside behinda garage door, on the first floor.
Stayed 2 nights in Jan 2020
Response from Bluegreen Vacations HQ on Jan 27, 2020
Thank you for sharing your review, we value your feedback!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I particularly appreciated the prime location, the luxurious design features, and the friendly staff.
Stayed 2 nights in Jan 2020
Response from Bluegreen Vacations HQ on Jan 27, 2020
Thank you for sharing your 5-star review! We are thrilled to learn you appreciated the decor and location of our property. We would be honored to have you stay with us again!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent-next to The Village and you can walk right in over. We had a wonderful view of the lake too!
Stayed 4 nights in Dec 2019
Response from Customer Care on Jan 7, 2020
Thank you for sharing your kind review, Sandra! We are so pleased to hear you enjoyed your stay. We would be honored to have you stay with us again!

10/10 Excellent

Mary, Glendora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was within walking distance to town and so much to do and see
Stayed 2 nights in Dec 2019
Response from Customer Care on Jan 7, 2020
Many thanks for sharing your review, Mary.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Bluegreen Vacations HQ on Jan 27, 2020
Thank you for your review, we value your feedback!

10/10 Excellent

Kaulana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Everything
The front desk and reception staff were our first impression and they were so friendly and helpful. We received such a warm welcome and it was such a great start to our stay. The amenities were fantastic and the room was clean, spacious and very well kept. If we are ever back to Big Bear we will most definitely be staying here.
Stayed 2 nights in Dec 2019
Response from Customer Care on Jan 7, 2020
Thank you so much for sharing your review, Kaulana. We are thrilled to learn you enjoyed your accommodations at Big Bear!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Bluegreen Vacations HQ on Jan 27, 2020
Thank you for your review, we value your feedback!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, all amenities for a family with young kids ,great location walking distance to restaurants & shopping.
Stayed 2 nights in Dec 2019
Response from Customer Care on Jan 7, 2020
We appreciate you sharing your review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
They charged us for smoking even tho we dont smoke and charged us 300 and said we have to call our bank. So shady this place is a bunch of crooks
Stayed 2 nights in Nov 2019

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Our vacation was amazing! We will definitely come back!!! :)
Stayed 2 nights in Nov 2019
Response from Customer Care on Dec 9, 2019
We are thrilled you enjoyed your stay at The Club At Big Bear Village, Aaron! We would love to have you stay with us again.

10/10 Excellent

Hua, LA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious. Good location. The resort also has heated pool and spa which is great for family.
Stayed 2 nights in Nov 2019
Response from Customer Care on Dec 9, 2019
Thank you for sharing your review regarding your great stay at The Club At Big Bear Village, Hua!