Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jun 21, 2016
Beautiful place And friendly staff , very accommodating ! Will recommend
4 out of 5
by Michael S.

Great for families

Posted Apr 6, 2015 on CheapTickets
Overall we really like this resort. Nice little playground for kids, arcade in the clubhouse and outdoor pools & jacuzzi. The area is quiet, and close to various shopping centers and grocery stores. Units are spacious. It is a time share resort, so if you are not owners there is some sales push, but not too bad. other than that we have no complaints.
5 out of 5
by A verified traveler from W

Big bear resort very close to the slopes

Posted Mar 5, 2015
Arrived in town early and it was snowing so he could not ski. They had our way home ready early and the staff was awesome!!! I had grandma and the kids with me and everybody was so happy with our visit. Absolutely loved going in the covered Jacuzzi while snowing outside around us!!!
1 out of 5
by Matt from Palm Desert, CA, USA

Don't stay here

Posted Feb 5, 2014
Pros: Leaving it.
Cons: The convoluted reservation process and cancellation policy
Location: Great location, bad "hotel"
Do not stay here if you think you might need to change your itinerary after you initially book. I booked through an online company for 2 nights. About 2 weeks before my stay, I had something come up and could only stay a night. I called the hotel, and was told I had to call the online company to change my reservation. So I did. And guess what? The online company told me I had to call the hotel. So I did, again, and got a different person. I explained my situation to them and they told me that it would be no problem checking out a day early. After all, things come up, right? Little did I know that it was OK to check out early, but they were not going to give me my money back, which I found out about on the morning I checked out. It is totally convoluted the way they set up reservations due to the fact that they are a time share establishment, which also was never mentioned. In fact, the online booking agency has them listed under HOTELS, and every other hotel I have ever stayed at has had a cancellation policy. Not this place. I found out that even if you book the room, then cancel it for whatever reason, THEY WILL STILL CHARGE YOU.You can't get a straight answer from anyone, because your reservation goes through all these confusing channels, everywhere except the front desk. All they do is scan your credit card. I would never stay here again, and suggest you don't either.
5 out of 5
by manny from saN CLEMENTE,CA

one of the nicest places we've ever stayed at

Posted May 21, 2013
Pros: everything
Cons: clock in living room by the TV
Location: took trip ariund lake..nearby shopping very convinent
it was spacious,clean,had every extra we could want...2 TVs!!!all fist class
5 out of 5
by A verified traveler from Sun City CA


Posted Oct 27, 2008
Would stay again for sure
5 out of 5
by A verified traveler from Los Angeles, CA

Surpassed our expectations!

Posted May 31, 2006
Great two bedroom two bath condo! Nice large size, clean, and accessible to grocery stores.
5 out of 5
by A verified traveler

best condo

Posted Dec 21, 2005
i really like it.
5 out of 5
by A verified traveler from San Diego

Will return

Posted Sep 7, 2005
This condo resort is a great place for a family with young kids. There is a children's swing set, a children's pool, and a few family activities during the day, i.e. art and crafts. Our condo was very nice and it beats all the filthy cabins we rented in Big Bear over the years. I finally found a place that I found up to my standards. My six year old told me that I did a great job finding a hotel.