Ratings based on 57 Verified Reviews

3.2 out of 5
70% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Affordable, clean

Posted Dec 8, 2016
I stopped at Super8 for a short nap after an overnight drive. Only had a couple of hours before I needed to be on the road again. It was a good, affordable place to stay. Clean and efficient.
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
Our gratefulness overflows as we browse through your feedback. We are very pleased and accomplished to know that our efforts for quality service were not put to waste. Thank you for booking with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel near Ferris State U.

Posted Dec 1, 2016
Close to shopping, restaurants, and Ferris State. Very clean room, nice free breakfast.
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
We are so grateful and happy to know of your wonderful experience with us. Thank you for taking time to write about your stay letting others know what it feels like to entrust their lodging needs to us. We love hearing from our guest like you and use every compliment as a humbling inspiration to provide high end accommodation and service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, United States of America

Better than expected

Posted Nov 26, 2016
Pros: location, price and pool
Staff if very hard working and welcoming. Room was nice, pool clean and maintained. Stayed over Thanksgiving and we were very impressed by the attentiveness of management. Facility was very clean and staff very outgoing.
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
It is indeed very fulfilling reading through your comments as it spells out how pleasant and comfortable your stay with us was. Thank you very much for your appreciation of our customer service. We are so excited to see you come back and stay with us again next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel. Low price.

Posted Nov 7, 2016
Pros: The staff was friendly. The room was clean. The location worked well for me. The rate was lower than others that I looked at in the area. We didn't have time to swim, but the pool area looked very nice.
Cons: I would've liked to have a fitness center at the hotel.
Location: I was in Big Rapids to visit my daughter at Ferris State. Most of our time was spent there, but we did find a lovely park - Riverwalk Park.
Comment from Hotel Management
Nov 9, 2016 by Guest Relations Manager , Hotel Management
Mary, So happy to hear from you and learn of your friendly interaction with the staff, that your room was to your standards of comfort, and the location was convenient for your needs spending time with your daughter. We hope to have a chance to serve you again when you return for another visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from pgh

fall weekend

Posted Oct 31, 2016
Location: very close to Ferris State. nice campus with activities
fine for the price. staff was friendly enough. halls a bit noisy and worn. workout room would be a good addition. back entrance was NOT locked.
Comment from Hotel Management
Nov 2, 2016 by Guest Relations Manager , Hotel Management
Ewp, Your review is greatly appreciated, we are so happy to hear our location worked for your needs near Ferris State, and that our staff provided a friendly atmosphere. Thank you for letting us know of the minor issues you experienced so we may work to eliminate them accordingly. Please come see us again the next time your back this way.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Oct 24, 2016
Pros: EVERYTHING, the Room was Beautiful, It was cozy, The Staff Was wonderful,
Cons: The Only thing I can say Bad is the Pool was a little small, Thats It, Everything right down to Breakfast was Great.
Comment from Hotel Management
Nov 2, 2016 by Guest Relations Manager , Hotel Management
Dear Guest, Nothing makes us happier that to read reviews from you guests and learning that we met your expectations during your time with us. Thank you for your positive words and perfect rating. We hope to have you back for another enjoyable stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Ferris visit nearby

Posted Oct 18, 2016
Needed a place to stay on a college visit . Very close to school
Comment from Hotel Management
Nov 2, 2016 by Guest Relations Manager , Hotel Management
Brett, We are so happy to learn that our location was perfect for your visit to your needed destination. Thank you for choosing to stay with us and share your review. Come back the next time your visiting.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Excellent motel in every way!

Posted Sep 23, 2016
The staff (especially manager) were exceptional. They were always polite and friendly and helped us with anything that we needed. The room was spacious with desk, lounge chair, microwave & mini-fridge. Very clean. And cleaning ladies always friendly when we saw them in the hallway.
Comment from Hotel Management
Sep 23, 2016 by Guest Relations Manager , Hotel Management
Robin, I am delighted to read your review, thank you for choosing to stay with us and share these positive comments regarding your experience. Your acknowledgments to the staff are very appreciated as they work hard to provide excellent service every day. Also wonderful to hear you enjoyed your room, amenities and accommodations. We hope you will return soon for another 5 star stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Perfect one night stay

Posted Aug 9, 2016
After seeing a little frown face when booking we were a little worried but the hotel turned out to be perfect for our one night stay! The room was very clean, the staff was very pleasant and the breakfast was perfect for our kids. The bathroom was very small so a longer stay could have been a bit cramped but it was perfect for what we needed and we would definitely stay again.
Comment from Hotel Management
Aug 21, 2016 by Guest Relations Manager , Hotel Management
Gabby, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We are happy to hear though small the bathroom worked well for your needs during this visit. Thank you for staying with us and we look forward to seeing you and your family again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2016
After a long day of golfing, it was nice to have a room close to spend the night. Basically only time spent in the room was to shower and sleep, but that's why we stayed. Room was clean and comfortable.
Comment from Hotel Management
Aug 6, 2016 by Guest Relations Manager, Hotel Management
Dear guest, Thank you for choosing to stay here at Super 8-Big Rapids. I am glad to hear that you were comfortable and found your overall experience with us a great experience. We hope to have the opportunity to serve you again soon. Have a great day!