Ratings based on 1,809 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice facility

Posted Feb 22, 2017
Pros: clean, great location, comfortable
Cons: front desk interface to customers
Nice motel but the front desk needs some classes in "bedside manner"
Comment from Hotel Management
Feb 22, 2017 by Front Desk, Hotel Management
Thank you. We try very hard to provide a unique and comfortable experience for our guests and we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Place to crash while on snowmobile trip

Posted Feb 18, 2017
Disappointed that there is no more bar & lounge. I have been coming to West for many years now & back In The day there use to be a full service restaurant & bar! Miss that, but can't beat the price of rooms I guess! rooms are adequate for what we needed!
Comment from Hotel Management
Feb 20, 2017 by Front Desk, Hotel Management
Thank you. We try very hard to provide a unique and comfortable experience for our guests and we appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice western-themed hotel in center of town

Posted Feb 14, 2017
Pros: Western decor theme and warm, friendly staff
Cons: Breakfast option
Location: See above
I was staying in West Yellowstone as a prelude to a back-country ski trip in Yellowstone National Park. Hotel is close to all the action (cross-country skiing, snowmobiling, Wolf and Grizzly Discovery Center, IMAX theatre) and restaurants. During winter months hotel dinning room is only open for breakfast.
Comment from Hotel Management
Feb 15, 2017 by Front Desk, Hotel Management
Thank you. We work very hard to provide a unique and friendly experience for our guests and we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from L

Nice historical hotel

Posted Feb 1, 2017
The hotel had great character and a cozy feeling in the lobby. Our room was very clean. But the one blanket was very thin for winter, and the heater was either really hot or really cold. We definitely needed more blankets. Overall our stay was very pleasant.
Comment from Hotel Management
Feb 2, 2017 by Front Desk, Hotel Management
Thank you. We try very hard to create a unique and comfortable experience for our guests and we appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice place

Posted Jan 26, 2017
Pros: very nice
Cons: move the ADA room up near the lobby
Location: Location was great for going to Yellowstone park and places in tiown.
Pool and hotel was great. Only thing I did not like was were my room was. I am disable and the room for me was way in the back. Not very well place if your disable.
Comment from Hotel Management
Jan 26, 2017 by Front Desk, Hotel Management
Thank you. We try very hard to provide a unique and comfortable experience for our guests and we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Jan 22, 2017
It's always great to stay in a place that has nice people working this hotel. Comfort and great price. Easy to walk to any place in the entire town and get great food and lots of drinks also a good grocery store next door. Easy to get in and out to hit all the trails.
Comment from Hotel Management
Jan 26, 2017 by Front Desk, Hotel Management
Thank you. We try very hard to provide a unique and comfortable experience for our guests and we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay close to National Park

Posted Jan 16, 2017
It was a fun place as long as you weren't looking for modern.
Comment from Hotel Management
Jan 19, 2017 by Front Desk, Hotel Management
Thank you. We try very hard to provide a unique and comfortable experience for our guests and we appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Please change my name to CANTY. You have it listed here as panty. Thanks
Comment from Hotel Management
Jan 19, 2017 by Front Desk, Hotel Management
Thank you. We try very hard to provide a unique and comfortable experience for our guests and we appreciate your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

50.00 fee charged to credit card

Posted Dec 31, 2016
50.00 fee charged to your credit card without telling you what it is for . Still waiting for the charge to be removed.
Comment from Hotel Management
Jan 3, 2017 by Front Desk, Hotel Management
This is an authorization for security against loss or damage and incidental charges i.e. phone, sundry, additional person, additional bedding, etc. etc. that is not covered by your pre-payment agreement with the online travel agency.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
Old hotel but has its tradition and history. All Yellowstone animals you can find in lobby.
Comment from Hotel Management
Dec 25, 2016 by Front Desk, Hotel Management
Thank you. We try very hard to provide a unique and comfortable experience for our guests and we appreciate your comments.