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Reviews of The Lodge at Big Sky

3.5 out of 5
The Lodge at Big Sky
75 Sitting Bull Rd, Big Sky, MT

Reviews

8.4

Very Good

Rating 10 - Excellent. 497 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

RC

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it is pet friendly.
Stayed 2 nights in Apr 2024
Response from Saloni Patel on Apr 18, 2024
Thank you for staying with us. We're so glad to hear you had a wonderful stay. Hope to see you again soon!

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Strikes the right balance between location, affordability, and amenities. If you’re willing to trade luxury for convenience, this is a great option.
Stayed 2 nights in Apr 2024
Response from Saloni Patel on Apr 9, 2024
Thank you for your review Aaron. We are so glad to know that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Chaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Saloni Patel on Apr 9, 2024
Thank you for your review Chaun. We are so glad to know that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

David, Las Vegas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best!!
Stayed 4 nights in Mar 2024
Response from Saloni Patel on Apr 9, 2024
Thank you for your feedback David. We are extremely apologetic for any inconvenience caused. We strive to perform better and we hope you would give us another chance the next time you are in town.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly and helpful. The shuttle to the mountain and skiing very nice!
Stayed 1 night in Mar 2024
Response from Saloni Patel on Apr 9, 2024
Thank you for your review William. We are so glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom could use an update as far as towels and soap - I don't need most expensive, but one level higher,especially the soaps and shampoos.
Stayed 4 nights in Mar 2024
Response from Saloni Patel on Apr 9, 2024
Thank you for your review Joseph. We are so glad to know that you enjoyed your stay with us. We will pass on your issue to management and have necessary action taken. We hope to see you again soon.

10/10 Excellent

Kathlyn, Del Mar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Saloni Patel on Apr 9, 2024
Thank you for your review Kathlyn. We are so glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Joseph

Traveled with family
Liked: Staff & service, property conditions & facilities
Extremely courteous, friendly and helpful staff! Breakfast offerings were average, but every other aspect of our stay was truly enjoyable. Delighted with proximity to ski base/lifts.
Stayed 4 nights in Mar 2024
Response from Saloni Patel on Apr 9, 2024
Thank you for your review Joseph. We are so glad to know that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Mark, Tahoe City

Traveled with family
Location was great. Property was average. No housekeeping services during 3 night stay. Elevator not working for the entire stay.
Stayed 3 nights in Mar 2024
Response from MP General Manager on Mar 12, 2024
Mark, sorry about the inconvenience of the elevator. We are working dilligently to get the elevator issue fixed. Right now, we are doing housekeeping services every 3rd day, but we are more than happy to service upon request between then. Sorry to hear you had an average stay with us. We hope to see you again soon for your next Big Sky adventure.

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great, elevator did not work at all while I was there and I was on second floor. Free breakfast was poor hotel fare. Towels were stiff & uncomfortable. Also, it is not the easiest walk to the base of the resort. You have to walk in the road next to traffic.
Stayed 5 nights in Feb 2024
Response from Saloni Patel on Mar 4, 2024
Thank you for your feedback David. We apologize for any inconvenience caused. We will have these issues forwarded to our maintenance and housekeeping department for immediate actions. We are also aware that the elevation and the traffic are the biggest hurdles to get to the base of the resort and hence we provide shuttle services. We strive to perform better and we hope you would give us another chance the next time you are in town.

4/10 Poor

Lance

Liked: Cleanliness
broken elevator 3 days. No room cleaning. Glorified Motel 6. Not what is expected at BS for the money.
Stayed 4 nights in Feb 2024
Response from Saloni Patel on Feb 28, 2024
Thank you for your feedback Lance. We apologize for any inconvenience caused. We will have these issues forwarded to our maintenance and housekeeping department for immediate actions. We strive to perform better and we hope you would give us another chance the next time you are in town.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Saloni Patel on Feb 25, 2024
That you for your review, Neil. We are glad that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Sherif y

Traveled with group
Disliked: Staff & service, property conditions & facilities
The carpet was dirty, room was dated with old furniture. I would not stay there again. They would not make coffee at 7 pm
Stayed 4 nights in Feb 2024
Response from MP on Feb 21, 2024
Hi Sherif,Thank you for rating and reviewing The Lodge at Big Sky.

8/10 Good

Philip, Elkins Park

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a two minute walk and much less expensive than the Huntley, The Lodge remains a clean, safe, reliable property. The staff is friendly and helpful. There are few bells and whistles, but the hot tubs are a welcome sight after a day of skiing. The property shuttle gets you to the base of the village, a short walk from the lifts. We were glad we returned again this year.
Stayed 4 nights in Jan 2024
Response from MP on Feb 21, 2024
Hi Phillip,Thank you for rating and reviewing The Lodge at Big Sky!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcoming staff and clean hot
Stayed 6 nights in Feb 2024
Response from MP on Feb 16, 2024
Hi Michael. Thanks for leaving our Lodge a 5 out of 5-star rating, it's truly appreciated!. We are so grateful for your kind words. Thanks for sharing your review with us. Looking forward to seeing you guys again.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from MP on Feb 7, 2024
Hi Eric,Thank you for sharing a review of your recent experience. Our team here at The Lodge at Big Sky is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Pat James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 4 nights in Jan 2024
Response from MP on Jan 24, 2024
Hi Pat,Thanks for leaving our Lodge a 5 out of 5-star rating, it's truly appreciated!. We are so grateful for your kind words

10/10 Excellent

Vinicius, Cincinnati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The homey, personal atmosphere was what made our trip truly special! The owners were always present, the staff was warm and friendly, and we felt cared about as an entire family ❤️. Thank you to everyone for making our trip so special!
Stayed 4 nights in Jan 2024
Response from MP on Jan 24, 2024
Hi Venicius,Thank you for taking a moment to share your experience at The Lodge at Big Sky. We’re proud to deliver great value to our guests, we’re delighted that you found our Lodge for your stay. We hope you’ll visit us again soon

8/10 Good

Dolph, Albuquerque

Stayed 4 nights in Jan 2024
Response from MP on Jan 19, 2024
Hi Dolph,Thank you for rating and reviewing The Lodge at Big Sky!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from MP on Jan 18, 2024
Hi Lance,Thanks for leaving our Lodge a 10 out of 10-star rating, it's truly appreciated!. We are so grateful for your kind words. Thanks for sharing your review with us and the community. Looking forward to seeing you guys again.

10/10 Excellent

Tisha

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from MP on Jan 16, 2024
Hi Tisha,Thanks for leaving our Lodge a 5 out of 5-star rating, it's truly appreciated. Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us. Looking forward to seeing you guys again.

10/10 Excellent

Kara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountain is awesome and the staff was very friendly. I would stay there again for sure.
Stayed 3 nights in Jan 2024
Response from MP on Jan 16, 2024
Hi Kara,Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us. Looking forward to seeing you guys again.

6/10 Okay

Clemens

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
note that the bar they advertise was closed every single day I was there (4 nights over new years). very disappointing as that was part of the appeal to relax and play some board games after skiing. they suggested I could grab a beer from their fridge or they could make a drink. not sure thats as advertised.
Stayed 5 nights in Dec 2023
Response from MP on Jan 10, 2024
Dear Clemens,Thank you for sharing a review of your recent experience.

10/10 Excellent

Rick

Stayed 3 nights in Jan 2024
Response from MP on Jan 25, 2024
Hi Rick,Thank you for sharing a review of your recent experience. Our team here at The Lodge at Big Sky is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continent
Stayed 1 night in Dec 2023
Response from MP on Dec 29, 2023
Dear Diana,Thanks for leaving our Lodge a 5 out of 5-star rating, it's truly appreciatedThank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us. Looking forward to seeing you guys again.

10/10 Excellent

Gregory, Montecito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the $. Close to skiing and restaurants
Stayed 5 nights in Dec 2023
Response from MP on Dec 23, 2023
Hi Gregory,Thank you for sharing a review of your recent experience. Our team here at The Lodge at Big Sky is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

10/10 Excellent

Milt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP on Dec 21, 2023
Hi Milt,Thanks for leaving our Lodge a 10 out of 10-star rating, it's truly appreciated. Looking forward to seeing you guys again at The lodge at big sky.

2/10 Terrible

Gregory

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid! Horrible experience, the managers treat their staff like junk in front of their patrons, the heater doesn’t work in their bus and the paint was peeling on the walls in our room. Due to the location they should get 125 a night during ski season and half that in the off season. This is a low grade operation.
Response from MP General Manager on Oct 31, 2023
Mr. Tschetter, thank you for taking the time to review your stay. Please call the hotel ASAP as we would like to know which manager was improperly treating an employee. We are a small team that we like to treat as family. I see that you stayed back in 2022, so the issue with your room may have already been fixed. As for your concern with the shuttle's heat. We intentionally leave the heat off as all the passengers that ride the shuttle are in full ski gear on their way to and from the slopes. I'm sorry to hear your stay wasn't up to standard. Rest assured your experience will not be repeated. -- MP General Manager

8/10 Good

Melissa

Traveled with family and small children
Liked: Staff & service
Staff were very friendly and accommodating.
Stayed 1 night in Oct 2023
Response from MP on Oct 12, 2023
Hi Melissa,Thank you for rating and reviewing The Lodge at Big Sky! We are so grateful for your kind words

8/10 Good

Randolph

Stayed 2 nights in Oct 2023
Response from MP on Oct 6, 2023
Hi Randolph,Thank you for sharing a review of your recent experience. Our team here at The Lodge at Big Sky is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP on Sep 23, 2023
Hi KennethThank you for providing feedback on your recent experience at The Lodge at Big Sky. We take pride in providing a clean and comfortable space for all of our guests, our team appreciates that you noticed. We look forward to seeing you again soon

10/10 Excellent

Micsunica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, comfortable and clean!
The Lodge at Big Sky was surprisingly beautiful and comfortable. It is a new construction with views overlooking the mountain. Front desk concierge person, Jacob was very nice and took care of our check in right away. We even extended our stay with another day. The Big Sky Resort is beautiful, new and resourceful.
Stayed 1 night in Aug 2023
Response from MP on Sep 21, 2023
Hi Micsunica,Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us. Looking forward to seeing you guys again

10/10 Excellent

CLIFFORD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain High
Very friendly and attentive staff; handy morning breakfast fueled our active fall days of hiking biking and sightseeing. Room was spacious and well maintained
Stayed 7 nights in Sep 2023
Response from MP on Sep 20, 2023
Dear CliffordThank you for taking the time to share your generous review and feedback. We are thrilled to learn you enjoyed your stay at The Lodge at Big Sky Big Sky. providing extraordinary service is our priority, your kind words regarding our team have been generously shared. We can't wait to welcome you back again for another mountain getaway

8/10 Good

Luis

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from MP on Sep 20, 2023
Hi Luis,Thank you for sharing a review of your recent experience. Our team here at The Lodge at Big Sky is committed to providing high-quality customer service

10/10 Excellent

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from MP on Sep 15, 2023
Hi Dianne,Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us. Looking forward to seeing you guys again.

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Great stay!! Great breakfast!
Stayed 4 nights in Aug 2023
Response from MP on Sep 13, 2023
Hi Amy,Thank you so much for taking the time to leave us this amazing review, We are happy to hear you enjoyed our breakfast.

10/10 Excellent

terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting
Stayed 1 night in Sep 2023
Response from MP on Sep 11, 2023
Hi Terri,Thanks for leaving our Lodge a 5 out of 5-star rating, it's truly appreciated!. Looking forward to seeing you again.

8/10 Good

Wanda

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Clean and felt safe but beware you will pay an additional 12.00 per day for parking.
Stayed 5 nights in Sep 2023
Response from MP on Sep 8, 2023
Hi Wanda,Thank you for rating and reviewing The Lodge at Big Sky! We are so grateful for your kind words

10/10 Excellent

Gina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I had a very short stay at the hotel, but it appeared the hotel was very well maintained. It would have been nice to have had an iron and ironing board.
Stayed 1 night in Sep 2023
Response from MP on Sep 8, 2023
Hi Gina,Thank you for sharing a review of your recent experience. Our team here at The Lodge at Big Sky is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We have Iron and Ironing board available on request. We hope you’ll visit us again soon.

10/10 Excellent

Zaven

Stayed 1 night in Sep 2023
Response from MP on Sep 4, 2023
Hi Zaven,Thank you for providing feedback on your recent experience at The Lodge at Big Sky. We take pride in providing a clean and comfortable space for all of our guests, our team appreciates that you noticed. We look forward to seeing you again soon.

2/10 Terrible

Braden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had no amenities, charge $10 a load of laundry, then charged me $250 after we left for a clogged toilet that we notified them of. Staff had trouble communicating, and managers routinely dodged phone calls but charged my card extra just fine. Very poorly run business and outdated lodge.
Response from MP General Manager on Sep 1, 2023
Thank you for taking the time to review your stay. Your experience comes as odd to us. This is not the typical guest experience. You may have tried to reach out while I was out for my sons wedding. Please don't hesitate to reach out again to get this issue resolved. -- MP General Manager

6/10 Okay

Susan, Merlin

Traveled with family
We were later arriving at the hotel and it took three rooms to get the room we actually reserved. Then we were told for the inconvenience we were given an upgrade. We didn't. We were given the room we had actually reserved.
Stayed 1 night in Aug 2023
Response from MP on Aug 30, 2023
Hi Susan,Thank you for your review. We really appreciate you bringing this issue to my attention

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and accomodating
Stayed 3 nights in Aug 2023
Response from MP on Aug 28, 2023
Hi Barbara,Thank you for providing feedback on your recent experience at The Lodge at Big Sky. We take pride in providing a clean and comfortable space for all of our guests, our team appreciates that you noticed. We look forward to seeing you again soon

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from MP on Aug 28, 2023
Dear Deborah,Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us. Looking forward to seeing you guys again

10/10 Excellent

Wyatt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MP on Aug 28, 2023
Dear Wyatt,Thank you for sharing a review of your recent experience. Our team here at The Lodge at Big Sky is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was an excellent property. The breakfast was great! There are several restaurants that are in walking distance. The pool was very nice.
Stayed 1 night in Aug 2023
Response from Shivam Patel on Aug 26, 2023
Thank you for your honest feedback Amy. We are glad to know that you enjoyed your stay with us. We hope to see you again next time you are in town.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Shivam Patel on Aug 26, 2023
Thank you Kim for your review. We are glad to know that you enjoyed your stay with us. We hope to see you again next time you are in town.

10/10 Excellent

Duane

Stayed 1 night in Aug 2023
Response from Shivam Patel on Aug 24, 2023
Thank you Duane for your review. We are glad to know that you enjoyed your stay with us. We hope to see you again next time you are in town.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air not cool enough
Our stay was nice and quiet. Our only issue was that the air conditioning didn’t keep cool enough given the hot weather
Stayed 1 night in Aug 2023
Response from Shaila Patel on Aug 21, 2023
Thank you for your honest feedback Angela. We are glad that you enjoyed your stay with us. However, we are saddened to know that your stay was less than satisfying because of AC problems. We will have our maintenance department take care of this issue as soon as possible. We strive to perform better and we hope you would give us another chance the next time you are in town.

8/10 Good

Brian

Stayed 1 night in Aug 2023
Response from Tim McDaniel on Aug 12, 2023
Brian, thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you had a positive experience overall. We appreciate your valuable input and hope to have the pleasure of welcoming you back for an even more exceptional stay in the future.Tim McDaniel General Manager